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The Ritz-Carlton, Macau

Photo gallery for The Ritz-Carlton, Macau

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Outdoor pool
Outdoor pool
1 bedroom, premium bedding, minibar, in-room safe
LED TV, pay-per-view films

Overview of The Ritz-Carlton, Macau

The Ritz-Carlton, Macau

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853

Explore the area

  • Popular LocationRua do Cunha13 min walk
  • Popular LocationCotai Strip15 min walk
  • Popular LocationMandarin's House17 min walk
  • AirportMacau (MFM-Macau Intl.)6 min drive

Choose dates to view prices

About this area

Cotai

Located in Cotai, The Ritz-Carlton, Macau is connected to a shopping centre. Taipa Houses-Museum and Museum of Taipa and Coloane History are cultural highlights, and travellers looking to shop may want to visit Rua do Cunha and City of Dreams. Travelling with kids? Consider TeamLab Macao and Seac Pai Van Park.

What's nearby

  • Rua do Cunha - 13 min walk
  • Cotai Strip - 15 min walk
  • Cotai Arena - 15 min walk
  • Mandarin's House - 17 min walk
  • Four Faces Buddha Shrine - 17 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 6 min drive

Restaurants

  • Where to eat
  • Lai Heen – 1 star Michelin rating. Pool-view restaurant offering Chinese cuisine. Serves lunch and dinner on selected days.
  • The Ritz-Carlton Cafe – Café offering French cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Bar & Lounge – Open daily, happy hour available.

About this property

The Ritz-Carlton, Macau

Luxury hotel connected to a shopping centre in Cotai with 3 restaurants
This smoke-free hotel features 3 restaurants, a full-service spa and free water park access. Free WiFi in public areas, free valet parking and a free airport shuttle are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. All 230 soundproofed rooms feature free WiFi and 24-hour room service. Guests can appreciate conveniences such as living rooms and fridges, and other amenities include minibars and LED TVs.
The Ritz-Carlton, Macau offers 230 forms of accommodation with minibars and a safe. This accommodation offers separate living rooms and includes desks. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LED televisions come with pay-per-view films. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a water park, a lazy river and a fitness centre.
The Ritz-Carlton Spa, Macau has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 9 AM to 11 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: MOP 418 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/games room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Safe
  • Separate living room
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 418 per person (approximately)
  • Rollaway bed fee: MOP 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 118 out of 136 reviews
5 - Excellent 87%
Rating 4 - Good. 11 out of 136 reviews
4 - Good 8%
Rating 3 - Okay. 3 out of 136 reviews
3 - Okay 2%
Rating 2 - Poor. 4 out of 136 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 136 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Stayed 4 nights in Nov 2019

5/5 Excellent

Stayed 1 night in Oct 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Stayed 2 nights in Oct 2019

3/5 Okay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Stayed 2 nights in Apr 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard
RC never disappoints me =p
Stayed 1 night in Apr 2019