- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Stayed 4 nights in Nov 2019
Photo gallery
Guest reviews
Exceptional
132 reviews
Guests rated this property 4.9/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Free airport shuttle
- Air conditioning
- Spa
Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai
Explore the area
Rua do Cunha13 min walk
Cotai Strip15 min walk
Cotai Arena15 min walk
Macau (MFM-Macau Intl.)6 min drive
Choose dates to view prices
Premier Suite, 1 Bedroom (Premier Club Lounge Access)
Photos of Premier Suite, 1 Bedroom (Premier Club Lounge Access)
Premier Suite, 1 Bedroom (Premier Club Lounge Access)
5/5 guest room ratingMore detailsRoom amenities
- 82 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
82 square metres m2 room with city and pool views
Club Level – Club Lounge access
Layout – Living room and sitting area
Internet – Free WiFi
Entertainment – LED TV with premium channels and pay-per-view films
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Grab bar in bath and level door handles
Smoking
Club Suite, 1 Bedroom (Carlton)
Photos of Club Suite, 1 Bedroom (Carlton)
Club Suite, 1 Bedroom (Carlton)
4.2/5 guest room ratingMore detailsRoom amenities
- 102 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
102 square metres m2 room with city and pool views
Club Level – Full breakfast
Layout – Living room and sitting area
Internet – Free WiFi
Entertainment – LED TV with premium channels and pay-per-view films
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Grab bar in bath and level door handles
Smoking
Suite, 1 Bedroom (Carlton)
Photos of Suite, 1 Bedroom (Carlton)
Suite, 1 Bedroom (Carlton)
5/5 guest room ratingMore detailsRoom amenities
- 102 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
102 square metres m2 room with city and pool views
Layout – Living room and sitting area
Internet – Free WiFi
Entertainment – LED TV with premium channels and pay-per-view films
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Grab bar in bath and level door handles
Smoking
Premier Suite, 1 Bedroom
Photos of Premier Suite, 1 Bedroom
Premier Suite, 1 Bedroom
5/5 guest room ratingMore detailsRoom amenities
- 82 sq m
- City view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
82 square metres m2 room with city views
Layout – Living room and sitting area
Internet – Free WiFi
Entertainment – LED TV with premium channels and pay-per-view films
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Grab bar in bath and level door handles
Smoking
Club Suite, 2 Bedrooms, Business Lounge Access (Carlton Club Lounge Access)
Photos of Club Suite, 2 Bedrooms, Business Lounge Access (Carlton Club Lounge Access)
Club Suite, 2 Bedrooms, Business Lounge Access (Carlton Club Lounge Access)
More detailsRoom amenities
- 150 sq m
- Sleeps 6
Room information
Sleeps
- Max people: 6Max adults: 6Max children: 5
Room details
1 King Bed
150 square metres m2 room with pool views
Club Level – Club Lounge access
Layout – Living room, dining area and sitting area
Internet – Free WiFi
Entertainment – LED TV with premium channels and pay-per-view films
Food & Drink – Fridge, minibar, coffee/tea maker and 24-hour room service
Sleep – Premium bedding and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Grab bar in bath and level door handles
Smoking And Non-Smoking
About this area
Cotai
Located in Cotai, The Ritz-Carlton, Macau is connected to a shopping centre. Macau Tower and Senado Square are notable landmarks, and some of the area's popular attractions include Chimelong Ocean Kingdom and Macau Fisherman's Wharf. Looking to enjoy an event or a game? See what's going on at Cotai Arena or Macau Jockey Club.
Visit our Cotai travel guideWhat's nearby
- Rua do Cunha - 13 min walk
- Cotai Strip - 15 min walk
- Cotai Arena - 15 min walk
- Venetian Macao Casino - 3 min drive
- Macau Jockey Club - 3 min drive
Getting around
- Macau (MFM-Macau Intl.) - 6 min drive
Restaurants
- Where to eat
- Lai Heen – 1 star Michelin rating. Pool-view restaurant offering Chinese cuisine. Serves lunch and dinner on selected days.
- The Ritz-Carlton Cafe – Café offering French cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
- Bar & Lounge – Open daily, happy hour available.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Safety measures
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free valet parking
- Free return airport shuttle from 9 AM to 11 PM
- Airport shuttle at scheduled times
- Free local area shuttle
Food and drink
- Buffet breakfast available for a fee daily 6 AM–10 AM: MOP 418 per person
- 3 restaurants and 1 coffee shop/cafe
- 1 poolside bar and 1 bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- Arcade/game room
- Children's pool
- Fitness centre
- Free water park access
- Full-service spa
- Outdoor pool
- Shopping
Family friendly
- Arcade/game room
- Children's club (surcharge)
- Children's pool
- Dry-cleaning service
- Free local area shuttle
- Free cots/infant beds
- Free water park access
- Laundry facilities
- Lazy river
- Outdoor pool
- Fridge
- Rollaway/extra beds (surcharge)
- Separate living room
Conveniences
- Ballroom
- Lift
- Free newspapers in reception
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- Chinese
- English
- French
- Japanese
- Korean
- Portuguese
- Russian
- Spanish
Business services
- Business centre
- Meeting rooms
- Conference centre
Spa
- 11 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Detox wraps
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - swedish
- Massage - Thai
- Massage/treatment rooms
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Assistive listening devices available
- Braille signage
- In-room accessibility
- Visual alarms in hallways
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible van parking
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Free cots/infant beds
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Free toiletries
- Hairdryer
- Separate bathtub and shower
Entertainment
- LED TV
- Films for purchase
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
- Fridge
More
- Desk
- Iron/ironing board
- Safe
- Separate living room
- Separate sitting area
- Slippers
- Turndown service
Policies
Check-in
Check-in between 3 PM and midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available at scheduled times from 9 AM to 11 PM
Fees may apply; contact the property in advance to get details
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night.
Free cots (infant beds)
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MOP 418 per person (approximately)
- Rollaway bed fee: MOP 1500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Guest reviews
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.9
Property condition
This traveller didn’t leave comments with their review
Stayed 1 night in Oct 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Stayed 2 nights in Oct 2019
- Liked: Cleanliness, staff & service, property conditions & facilities
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Stayed 2 nights in Apr 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard
RC never disappoints me =p
Stayed 1 night in Apr 2019