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Sheraton Grand Macao
4.5 star property

Luxury hotel connected to the convention centre in Cotai with 2 restaurants

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Sheraton Grand Macao

Photo gallery for Sheraton Grand Macao

Exterior
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Premium bedding, in-room safe, desk, blackout curtains
Restaurant
Lobby lounge

Overview of Sheraton Grand Macao

Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
The Londoner Macao,Estrada do Istmo. s/n, Cotai
  • Popular LocationVenetian Macao Casino9 min walk
  • Popular LocationCotai Arena14 min walk
  • Popular LocationCotai Strip20 min walk
  • AirportMacau (MFM-Macau Intl.)11 min drive
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Room options

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite, 2 Bedrooms, Tower

Premium bedding, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms, Tower

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 83 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

42-inch LCD TV with cable channels, TV, iPod dock

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 125 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

42-inch LCD TV with cable channels, TV, iPod dock

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 83 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

42-inch LCD TV with cable channels, TV, iPod dock

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 83 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Ambassador)

Living area

Suite, 2 Bedrooms (Ambassador)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 166 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

42-inch LCD TV with cable channels, TV, iPod dock

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 125 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, iPod dock

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 125 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed

Living area

Presidential Suite, 1 Double Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 208 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior
The Parisian Macao
Pool
Hot tub
Spa
Free airport shuttle
8.8 out of 10, Excellent, (651)
The price is RM 531
per night
9 May - 10 May
The Parisian Macao

About the area

Cotai

Located in Cotai, Sheraton Grand Macao is connected to a shopping centre. Looking to enjoy an event or a match while in town? See what's going on at Cotai Arena. Spend some time exploring the area's activities, including golfing.
Visit our Cotai travel guideOpens in a new window

What's nearby

  • The Londoner Macao - 1 min walk
  • City of Dreams - 6 min walk
  • Venetian Macao Casino - 9 min walk
  • Cotai Arena - 14 min walk
  • Cotai Strip - 20 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 11 min drive

Restaurants

  • The Manor 雅舍 - 7 min walk
  • Lord Stow's Bakery & Cafe 安德魯餅店及咖啡店 - 10 min walk
  • Starbucks - 20 min walk
  • Sedap Singapore - 17 min walk
  • 星巴克 - 20 min walk

About this property

Sheraton Grand Macao

Luxury family-friendly hotel near Cotai Arena
Located close to The Grand Canal Shoppes and Cotai Strip, Sheraton Grand Macao provides a free return airport shuttle, a poolside bar and a terrace. Treat yourself to a facial, a Swedish massage or a detox wrap at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a shopping centre on-site and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Wedding services, concierge services and a 24-hour front desk
  • Massage treatment rooms, multilingual staff and a banquet hall
  • Guest reviews say good things about the helpful staff and location
Room features
All 4001 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • 42-inch LCD TVs with premium channels
  • Separate sitting areas, daily housekeeping and desks

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Korean, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10 AM to 10:30 PM at scheduled times
  • Parking on site (MOP 300 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: MOP 198 for adults and MOP 108 for children
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Feast
  • The Conservatory

Things to do

  • 2 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre (267,827 square foot of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 2 buildings
  • 41 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 2 November 2023 to 30 September 2024 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 400.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MOP 198 for adults and from MOP 108 for children
  • Self-parking fee: MOP 300.00 per day
  • Rollaway bed fee: MOP 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Sheraton Macao
Macao Sheraton
Sheraton Cotai Central
Sheraton Hotel Macao
Sheraton Hotel Macao Cotai Central
Sheraton Macao
Sheraton Macao Cotai Central
Sheraton Macao Cotai Central Hotel
Sheraton Macao Hotel
Sheraton Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central

Frequently asked questions

Does Sheraton Grand Macao have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Sheraton Grand Macao?

As of 16 Apr 2024, prices found for a 1-night stay for 2 adults at Sheraton Grand Macao on 25 Apr 2024 start from RM 442.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Macao pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sheraton Grand Macao?

Self-parking is available for MOP 300.00 per day.

What time is check-in at Sheraton Grand Macao?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Macao?

Checkout is at 11 AM.

Does Sheraton Grand Macao provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 10 AM to 10:30 PM at scheduled times.

Where is Sheraton Grand Macao located?

This family-friendly Cotai hotel is located on the Strip, within 1 mi (2 km) of Cotai Arena, The Grand Canal Shoppes and Cotai Strip.

Sheraton Grand Macao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 475 out of 1011 reviews" "
Rating 8 - Good. 343 out of 1011 reviews" "
Rating 6 - Okay. 96 out of 1011 reviews" "
Rating 4 - Poor. 44 out of 1011 reviews" "
Rating 2 - Terrible. 53 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly. Free shuttle to ferry, airport and immigration.
Stayed 1 night in Apr 2024

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, except you’re basically in a mall - no nice restaurants.
Stayed 3 nights in Apr 2024

8/10 Good

Chee Weng

Travelled with family
Liked: Cleanliness, staff & service
Check in process need to be better, 9pm and still a queue for check in and took about 20-25min before gotten room key. Room size is consider big and beds are comfy. Connected to Venetian via a covered bridge and behind of hotel is the MGM cotai.
Stayed 3 nights in Mar 2024

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all Macao casino hotels the complexes are amazing and completely over the top, but cool all the same. The sheraton hotel itself I felt was a bit run down for it's age, tiles were cracked, mouldy showers, damaged cabinetary. The Londoner complex it self is fantastic although it's difficult to find any reasonably priced food
Stayed 4 nights in Apr 2024

2/10 Terrible

Pui Man

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They gave me only one room when I check in and gave me the other room at night.
Stayed 1 night in Apr 2024

10/10 Excellent

Ganesh Haran

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay at the Grand Sheraton Macao. Located above The Londoner, its location is convenient and within walking distance to shops, The Venetian, The Parisian and Studio City. We stayed over the Easter break so it was very busy. There were a lot of tourists mostly from the border so it can get a bit loud, congested and pushy. We had to line up each day for over 30 minutes for the hotel buffet breakfast which had a good spread. If you don’t want to line up, make sure you get there before 8:15am. If you have food intolerances or allergies, they don’t really cater well for it (probably more due to language difficulties and understanding) so just be careful. The main pools on level 8 were closed but the pools on level 4 were open (only 1 pool was heated though). The only negative was despite booking for 3 adults and conversing with the hotel a week prior to confirm arrangements, when we arrived after 9pm to check in, they informed us that the room we had booked was not available but they could put us in a room that had 2 single beds. This was disappointing given we had confirmed prior and we had 3 adults staying so we asked them how that was going to work. After 10 minutes of waiting they “found” us a room. Overall a comfortable stay even though there were a few things that could have been improved.
Stayed 4 nights in Mar 2024

8/10 Good

Lay Mooi

Stayed 5 nights in Mar 2024