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JW Marriott Hotel Macau

5.0 star property
Travelers unwind with soothing aromatherapy treatments or enjoy family fun in the outdoor pool with a lazy river and waterslide at this Cotai Strip retreat

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Located on the vibrant Cotai Strip, JW Marriott Hotel Macau offers a luxurious retreat for families and travelers alike. Enjoy aromatherapy treatments at The Ritz-Carlton Spa, swim in the outdoor pool with a lazy river and waterslide, or indulge in international cuisine at one of 4 on-site restaurants. With free roundtrip airport shuttle service and helpful staff praised by previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
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About this property

JW Marriott Hotel Macau

  • Luxury family-friendly hotel near Cotai Strip
  • Located close to University of Macau and Hac Sa Beach, JW Marriott Hotel Macau provides a free return airport shuttle, a poolside bar and a rooftop terrace. Treat yourself to a manicure/pedicure, a body wrap or a body treatment at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with a lazy river and a waterslide
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and express check-out
    • Express check-in, a children's club (surcharge) and wedding services
    • Guest reviews speak highly of the helpful staff and first-rate property condition
  • Room features
  • All 1015 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
  • Extra conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with separate baths/showers and free toiletries
    • LED TVs with premium channels
    • Fridges, free infant beds and electric kettles

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The price is RM508
RM584 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 December to 13 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 500.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MOP 338.8 for adults and from MOP 165 for children
  • Rollaway bed fee: MOP 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does JW Marriott Hotel Macau have a pool?

Yes, this property has an outdoor pool and a children's pool. The swimming pool is closed seasonally each year from December 29 until March 13.

Is JW Marriott Hotel Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Hotel Macau?

Self-parking is free at this property.

What time is check-in at JW Marriott Hotel Macau?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at JW Marriott Hotel Macau?

Checkout is at 11 AM.

Does JW Marriott Hotel Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 11 AM to 9 PM at scheduled times.

Where is JW Marriott Hotel Macau located?

This family-friendly Cotai hotel is located near the airport, 1 mi (1.6 km) from Cotai Strip, and within 6 mi (10 km) of University of Macau and Macau Tower Convention and Entertainment Centre. Macau Tower and Hac Sa Beach are also within 6 mi (10 km). Cotai West Station is only a 5-minute walk and Pai Kok Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 719 out of 1000 reviews
Rating 8 - Good. 205 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Apinya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and luxury hotel decor and great facilities
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kai H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My elderly parents had a great experience here. Staff was really attentive and helpful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Suen Yat Heung E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Caring & Comfortable Hotel

Very good room design to cater for comfortable n the need of travellers. J M Mariott staff are very courtesy towards customers, well trained & welcome us which is very much appreciated.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

My Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Shuk Mui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

CHEWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME!

SOOOO perfect!! they are very kind, nice. I can't wait to visit there again!! Cleaning Service is very perfect! so awesome!!!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Ming Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Fitness staff Christian is very good and helpful
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very satisfied.

Overall very satisfied. I would like especially mention Jessie for taking good care for my stay. Also not forget to mention grace. Best executive lounge service.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

EUNHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I used to travel to Macau a lot. JW is always a enjoyable stay. n it was nice to be able to stay comfortably with a really friendly staff 'Sharry' at the lounge club. She is so nice n gave us happier stay. Say hi to Sharry. Thx4 ur lovely kindness.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Sui

Liked: Cleanliness, staff & service, property conditions & facilities
Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Stayed 2 nights in Dec 2023
Verified

6/10 Okay

Chung

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied stay

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Room view
Toilet view
Bathtub view
View outside the room
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

DONGIL

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel!

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Chau sin helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super nice place for family trip

We have a great time in this hotel, will come back again.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heartwarming gifts and wonderful hospitality, so we had a very enjoyable hotel life!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

WILLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
Nice view from my room window.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ming Fai Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality of service

Good service
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Lung George

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

HyukBum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best. really best. thanks to Karmen, Fred. They make us great day. ^^
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Hiu Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good as usual

Good quality as usual Marriott standard, particularly the SPA
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores
Stayed 1 night in Feb 2023