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Reviews of City of Dreams – The Countdown Hotel

4 out of 5
City of Dreams – The Countdown Hotel
Estrada Do Istmo, Cotai

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 436 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
One night stay in countdown
There were quite some disturbing issues during the stay, I was in a rush to take my car and leave however I need a stamp from the check in desk, the stamping process took abnormally long and it was found out that the machine was jammed and they had me waiting while they try to take the ticket out, it took about roughly 10 mins, they could’ve done a better job in problem solving, such as giving me a new ticket straight away, or contacting the gate keeper to open the parking gate for me to leave. Aside from this fact, the window view from our room was a let down due to the dirtiness of the windows, stains and dusts showing how long the windows were left without cleaning, the price weren’t especially cheap for the stay yet compared to my other stays in Sheraton, parisian and Venetian, we all got free upgraded rooms. Aside from these facts the rest of the services and gastronomic experiences were very good. Especially the room service hainan chicken rice that I ordered that night.
Stayed 1 night in Mar 2021
Response from Suzanne C. on 11 Mar 2021
Dear Brian, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We have investigated the matter with our Front Office Team and believe that we could have handled the situation better and definitely a re-training for the team members on this particular situation is a must. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Suzanne C. on 6 Jan 2021
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Sarandona

Stayed 1 night in May 2020
Response from Suzanne C. on 23 Jun 2020
Dear Sarandona, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
It's more about value. For this price, the quality of the room and overall just doesnt worth it. You can have many other choices if you are paying this price per night
Stayed 2 nights in Jan 2020
Response from Suzanne C. on 3 Feb 2020
Dear Guest, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

6/10 Okay

Wai Ling

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Suzanne C. on 1 Feb 2020
Dear Wai Ling, Thank you so much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub is a bit too small. Also the pillows are just soft. But other than that, this hotel is pretty good.
Stayed 1 night in Jan 2020
Response from Suzanne C. on 1 Feb 2020
Dear Guest, Thank you so much for taking time to share your experience with us! We are glad to know that you are satisfied with the overall staying experience. For your feedback, we will share it with our Management Team for further consideration or improvement. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Suzanne C. on 1 Feb 2020
Dear Guest, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, they don't accept union pay as deposit, will take 21 days to refund if use credit as deposit, I used cash instead but takes a long time to check out
Stayed 1 night in Jan 2020
Response from Suzanne C. on 1 Feb 2020
Dear Guest, Thank you very much for taking time to share your experience with us. For your feedback, please accept my apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope your experience with us before will not hinder you from returning to us and we look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the new metro station. Room is spacious & clean with good view.
Stayed 1 night in Jan 2020
Response from Suzanne C. on 20 Jan 2020
Dear Guest, Thank you very much for taking time to share your experience with us! We are very thrilled to read that you are very satisfied with our hotel location, room condition & cleanliness as well as our room view! We look so much forward to welcoming you back to our hotel in the near future!

8/10 Good

Lynette, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for the airport and ferry terminal.
Stayed 2 nights in Jan 2020
Response from Suzanne C. on 20 Jan 2020
Dear Lynette, Thank you so much for taking time to share your experience with us! We are so pleased to hear that you like our hotel location very much! We look forward to seeing you again in the near future!

4/10 Poor

franklin

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Service is way below the Macau standard!
First of all, sign to hotel reception is nothing clear if you walk from inside the building. Check in has a long queue and there is only one guy working there. Have to ask the check out counter why they are not helping to get to check in, waited more than half hour. Wanted to get some change for transportation but was told they can’t make changes! Other hotels gladly offer that service and is very detail in asking how they could help with getting to our destination. Have to call and ask for tidying up the room.
Stayed 2 nights in Dec 2019
Response from Suzanne C. on 20 Jan 2020
Dear franklin, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept our apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and there are shops and restaurants right downstairs, just few minutes walk to The Venetian which is very convenient.
Stayed 1 night in Dec 2019
Response from Suzanne C. on 7 Jan 2020
Dear Guest, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with our hotel condition, facilities as well as our hotel location! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Nat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay. Helpful and friendly staff front desk staff. The hotel can look into providing some seating areas for guests waiting to be checked in.
Stayed 1 night in Dec 2019
Response from Suzanne C. on 2 Jan 2020
Dear Nat, Thank you very much for taking time to share your experience with us! We are very thrilled to know that you had a very pleasant stay and you are very satisfied with the service provided by our "helpful and friendly" team members! For your suggestion, we have already setup some seating in the lobby for guests. Thank you for sharing your suggestion with us! We look so much forward to welcoming you back to our hotel in the near future!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Suzanne C. on 31 Dec 2019
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Suzanne C. on 31 Dec 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Clean but basic and low spec quality of rooms
Rooms are pretty basic and small. Lack of atmosphere all around. It is Clean but basic and for the price per room, can certainly find better deals for the room size and quality of the room elsewhere. Was just ok but Wouldn’t go back.
Stayed 1 night in Nov 2019
Response from Suzanne C. on 6 Dec 2019
Dear Guest, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope your experience with us before will not hinder you from returning to us and we look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good,nice areas, employee is very helpful to us,I have a good time to dtay@city of dream the countdown
Stayed 2 nights in Nov 2019
Response from Suzanne C. on 1 Dec 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We are very delighted to read that you are very satisfied with our hotel condition and the service provided by our "very helpful" team members! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Suzanne C. on 1 Dec 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel alot to see great club and mall to walk around
Stayed 1 night in Nov 2019
Response from Suzanne C. on 1 Dec 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We are very delighted to know that you are very satisfied with our hotel condition and our facilities! We look so much forward to welcoming you back to our hotel in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything is OK, but nothing special. A little bit anonymous
Stayed 2 nights in Nov 2019
Response from Suzanne C. on 1 Dec 2019
Dear Guest, Thank you so much for taking time to share your experience with us! We hope to see you again!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Booked corner suite. Great room on 18th floor. Beautiful views of the Cotia strip.
Stayed 4 nights in Nov 2019
Response from Suzanne C. on 1 Dec 2019
Dear Darren, Thank you very much for taking time to share your experience with us! We are very delighted to read that you are very satisfied with our room condition and room view! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Yohan, Bali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the art installations on the property and nearby areas
Stayed 2 nights in Oct 2018
Response from Suzanne C. on 5 Nov 2019
Dear Yohan, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you like our art piece installed on our property very much! We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

SKJ, ATL, GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COD has a.GREAT location and helpful staff! Peter at the Concierge Desk is AWESOME!!
Stayed 2 nights in Oct 2019
Response from Suzanne C. on 5 Nov 2019
Dear SKJ, Thank you very much for taking time to share your experience with us! We are very delighted to know that you like our hotel location and you are very satisfied with the service provided by our "helpful' "awesome" team members! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your Money!
Super clean and close to the main areas. Will definitely come here to stay again!
Stayed 1 night in Aug 2019
Response from Suzanne C. on 18 Oct 2019
Dear Eunice, Thank you very much for taking time to share your experience with us! We are very delighted to read that you are very satisfied with our room cleanliness and hotel location! We look so much forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Suzanne C. on 15 Oct 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Suzanne C. on 30 Sept 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

KA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is very beautiful. And the bath set is smelly
Stayed 2 nights in Sep 2019
Response from Suzanne C. on 26 Sept 2019
Dear KA, Thank you very much for taking time to share your experience with us! We are very thrilled to know that you like our room view as well as the bath amenities! We look forward to seeing you again soon!

6/10 Okay

Thomas

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Sep 2019
Response from Suzanne C. on 26 Sept 2019
Dear Thomas, Thank you for taking time to share your experience with us! We hope to see you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Suzanne C. on 10 Sept 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Ekchit

Stayed 1 night in Aug 2019
Response from Suzanne C. on 25 Feb 2021
Dear Ekchit, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming back to our hotel in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Suzanne C. on 26 Aug 2019
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not many food options compared to galaxy, esp local options Didn’t like how staff brought our bags to front door and dropped on the floor - not hygienic
Stayed 1 night in Aug 2019
Response from Suzanne C. on 27 Aug 2019
Dear Guest, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. For your feedback, we will share them with related departments for further consideration or improvement. We hope to see you again!

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Suzanne C. on 12 Aug 2019
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

6/10 Okay

Novelle

Travelled with partner
Liked: Amenities, property conditions & facilities
i like the theme of the hotel. The countdown effect is cool. However, i don't like the room design personally. Feel not very comfy with the bathroom.
Stayed 1 night in Apr 2019
Response from Suzanne C. on 8 Aug 2019
Dear Novelle, Thank you for taking time to share your experience with us! We are glad to hear that you like our theme! For your feedback, we will share it with our Management Team for further consideration and improvement. We hope to see you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A horrible check-in queues
Check-in service was very bad. Need to queue up twice for room check-in
Stayed 1 night in Jul 2019
Response from Suzanne C. on 8 Aug 2019
Dear Guest, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance.

8/10 Good

WIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed size of double twin is big so it’s good to book one King and one connecting Twin for big family group travel.
Stayed 1 night in Jul 2019
Response from Suzanne C. on 16 Jul 2019
Dear WIN, Thank you so much for taking time to share your experience with us! We are so pleased to hear that you are satisfied with our bedding! We look forward to seeing you and your family back to our hotel soon!

10/10 Excellent

Kai Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Suzanne C. on 15 Jul 2019
Dear Kai Cheong, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Suzanne C. on 8 Jul 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

8/10 Good

Sai Ngoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds need to be upgraded
A good overall stay. The beds need to be upgraded. Center part of the beds are saggy.
Stayed 3 nights in Jun 2019
Response from Suzanne C. on 8 Jul 2019
Dear Sai Ngoh, Thank you so much for taking time to share your experience with us! We are so glad to hear that you had a overall good stay with us. For your feedback, we will share it with our related departments and Management Team for further consideration and improvement. We look forward to seeing you again soon!

2/10 Terrible

K

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The hotel rooms are really not acceptable. Understand this is not a new hotel, but keeping it tidiness and cleanness are basic requirements. But i dont think this hotel can provide. Really disappointed to this hotel.
Stayed 1 night in Jun 2019
Response from Suzanne C. on 8 Jul 2019
Dear K, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

8/10 Good

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Suzanne C. on 8 Jul 2019
Dear Justina, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!

8/10 Good

min yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from our room ~
Stayed 2 nights in Jun 2019
Response from Suzanne C. on 27 Jun 2019
Dear min yu, Thank you so much for taking time to share your experience with us! We are so glad to know that you like our room view! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Suzanne C. on 24 Jun 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

8/10 Good

W

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Spacious room. Comfortable bed. Yet it’s a bit not convenient for a separate toilet
Stayed 1 night in Jun 2019
Response from Suzanne C. on 21 Jun 2019
Dear W, Thank you so much for taking time to share your experience with us! We are so glad to know that you like our hotel, room condition and bedding! For your feedback about bathroom layout, we will share it with our Management Team for further consideration and improvement in future! We look forward to seeing you again soon!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible service.
Stayed 2 nights in Jun 2019
Response from Suzanne C. on 17 Jun 2019
Dear Guest, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Please accept our apologies and we make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Suzanne C. on 6 Jun 2019
Dear Guest, Thank you very much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!

8/10 Good

OI YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Suzanne C. on 5 Jun 2019
Dear OI YEE, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The toilet design is not very good, there is not washing point in the toilet area. So which means after u finished ur biz u will hve to come out and wash ur hands in the shower area
Stayed 2 nights in May 2019
Response from Suzanne C. on 29 May 2019
Dear Guest, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around was really good
Great location, the staff i encountered was good, would stay again if in Macau.
Stayed 3 nights in May 2019
Response from Suzanne C. on 27 May 2019
Dear Cody, Thank you very much for taking time to share your experience with us! We are very glad to hear that you like our hotel location and you are very satisfied with the service provided by our team members! We look so much forward to welcoming you back to our hotel in the near future!

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Suzanne C. on 27 May 2019
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to welcoming you back to our hotel soon!