Cortez hotels from RM284

"Super clean room, thoughtful decorations, courteous and welcoming staff, and delicious free cookies. A 5-star rating is well-deserved."

"It was great! It was comfy and had everything I need! Would come back and stay again when in town"

"Great place, very clean & close to everything! "

"Everything was great. The staff gave my family and I a free update on our room. I would definitely come back!"

"Nice for our stay. Family oriented. Friendly staff."

"The good: staff was over the top friendly, cheerful, helpful, couldn’t do enough for you. The restaurant Drift is amazing. Bar is great, food is excellent, service above and beyond. The not so good: Beach chairs are reserved at 7am when they open but aren’t physically sat in until 10:30-11:00. We got to the beach at 8:30 and got chairs but not along the waters edge while we watched the chairs in front of us sitting empty for 3 hours. Doesn’t seem right or fair to me. Our room was immaculate however we were given a 1st floor standard room with no view - shame on me for using Hotels.com and not understanding which building my room was in. We were in the older building and it was noisy as the occupants above us were stomping around late into the night. Always ask for the NEW tower when booking a room. Our room was equipped with a full kitchen which was a surprise but of no use to us for a one night stay. It’s a fantastic family oriented resort and I highly recommend it for families with young children. "

"Nice cute hotel Julio at the front desk was super helpful and friendly. I will be back"

"We did get an upgrade to beach view which was the best thing at this resort. BEAUTIFUL VIEW! Not happy about: 1. had to pay for parking all days except Monday-Wednesday. 2. Sky Bar - bar and grille did not have friendly staff. 3. Room was very small but clean-comfortable double queens, no table, and bathroom was very small. 4. Coffee pot in room but no coffee station in lobby like most hotels/resorts, they wanted you to buy their very expensive coffee and high priced breakfast/lunch. 5. As for entertainment - there really was none. 6. Hot tubs were not hot or not working. Heated pool was closed off and on during our week stay. "

"This property has retained its beauty throughout the years. The property is clean and the staff pleasant. That said, there is not much around the property as it is out of the way a bit. This allows it to capitalize on convenience through its escalated pricing for even the most basic of amenities. Think of it more like a captive audience. The bathroom showed signs of wear and regardless of the time of day or night, the water pressure in the shower was barely enough to make it out of the shower head. The toilet was extremely close to the wall and would not allow sufficient clearance for a larger person to sit comfortably. The rooms air filter was completely clogged, well past a preventative maintenance change. "