Minibar, iron/ironing board, free WiFi, bed sheets
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Reviews of Kinross Inn

3.5 out of 5
Kinross Inn
15 Sharp Street, Cooma, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 292 reviews" "
Rating 8 - Good. 146 out of 292 reviews" "
Rating 6 - Okay. 32 out of 292 reviews" "
Rating 4 - Poor. 6 out of 292 reviews" "
Rating 2 - Terrible. 1 out of 292 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 1 night in Jan 2024

8/10 Good

Max

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated, clean, friendly staff and undercover parking in front of the room.
Response from gg on 29 Nov 2023
Thank you

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and affordable, geat place to stay, will stay again if we return to the area
Response from Gareth on 26 Sept 2023
Thank you

10/10 Excellent

Matt, Llanarth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before and we were happy to stay again. We stayed as a family of 4, room was clean, tidy and a good size. The only negative i could say would be the shower that leaks all over the floor every time you use it, but that seems to be every hotel/motel we stay in.
Stayed 4 nights in Apr 2023
Response from Kinross on 10 Apr 2023
Hi MattSorry to hear about the shower.That will be fixed straight away.Other from that we are glad you had a great stay.Kind regardsKinross

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overnight stay with corner spa
Very happy pleasant reception, room very pleasing to the eye and clean. I personally found the bed that I slept on to be too hard so my sleep was not the best. I don't recall this issue on any previous stay so it may have just been that the bed was due for replacement. The spa was lovely, but a little awkward to get in and out of, which could prsent a problem for some, especially as the spa is also the shower base. A suitably located rail would solve the issue.
Stayed 1 night in Aug 2022
Response from Gareth on 5 Sept 2022
Thank you for you're feed back

8/10 Good

vyshali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Colin

Stayed 1 night in Aug 2022
Response from Gareth on 30 Aug 2022
Thank you

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were happy to organize late check-in for us and everything was ready when we arrived.
Stayed 1 night in Aug 2022
Response from gareth on 26 Aug 2022
Thank you

10/10 Excellent

Stuart

Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Hau Kwan

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and spacious room
Very clean and spacious room. Value for money!
Stayed 1 night in Jul 2022
Response from Kinross Inn on 29 Jul 2022
Thank you for your kind review. We are pleased you enjoyed your stay here with us and hope to see you again in the near future.

8/10 Good

Jiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly reception, clean and comfortable.
Stayed 2 nights in Jul 2022
Response from Kinross Inn on 29 Jul 2022
Thank you. We love to hear our guests enjoyed their stay here with us.

8/10 Good

Irene Yan Yu

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good communication with staff especially via Expedia. We were upgraded to a family room last minute which was great! Parking is easy and convenient, right in front of your room; unfortunately it was slightly tight outside our room, especially endwith other big cars parked outside adjacent rooms. Loved the electric blanket and heated room, great toilet with towels and a big shower head, but sadly the water was not hot, slightly colder than lukewarm. Would also suggest liquid soap rather than soap bars.
Stayed 1 night in Jul 2022
Response from Gareth on 15 Jul 2022
Thank you for your feedback

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was perfect. Myself and 2 teenagers fitted in well in our room, great location close to ski rental and reataurants. Definately book again next year.
Stayed 3 nights in Jul 2022
Response from Kinross Inn on 13 Jul 2022
Hi Megan, Thank you for taking the time to write a review. We are very pleased you enjoyed your stay here with us and we look forward to seeing you again in the near future.

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family has stayed at the Kinross Inn many times on road trips between Sydney and East Gippsland in Victoria. The standard is always very good. Friendly service, safe and quiet location. The car parking under shelter directly in front of the room is excellent.
Stayed 1 night in Jun 2022
Response from Gareth on 29 Jun 2022
Thank you

8/10 Good

Rob

Stayed 1 night in Jun 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country comfort
Room was comfortable and inviting after a long drive, manager was friendly and helpful, rain shower was awesome and the towels were soft and fluffy. A great small motel that is comfortable and quiet.
Stayed 2 nights in May 2022
Response from Gareth on 15 May 2022
Thank you

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent.
Stayed 1 night in May 2022
Response from Gareth on 13 May 2022
thank you

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location.
Stayed 3 nights in Mar 2022
Response from Gareth on 14 Apr 2022
Thank you

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay it was quiet and clean
Stayed 4 nights in Feb 2022
Response from Gareth on 14 Apr 2022
Thank you

10/10 Excellent

John A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and easy walking to town
Stayed 1 night in Feb 2022
Response from Gareth on 14 Apr 2022
Thank you

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, tidy, convenient, and great service from Betty who rang to ask about our arrival time in advance and was very helpful.
Stayed 1 night in Feb 2022

10/10 Excellent

adrianus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 1 night in Jan 2022

8/10 Good

Dean

Liked: Cleanliness, staff & service
Price was good
Stayed 2 nights in Jan 2022
Response from Dave on 6 Jan 2022
Hi Dean, I hope you had a good stay with us.

4/10 Poor

Rodney

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing.
Stayed 1 night in Dec 2021
Response from Dave on 6 Jan 2022
Hi Rodney, I hope you enjoyed your stay.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Very relaxing. Good seevice.
Stayed 1 night in Dec 2021
Response from Dave on 2 Jan 2022
Thankyou Maria, we look forward to seeing again.

8/10 Good

Munish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay in Cooma. Great location, room was good & clean and very comfy bed. Washroom was bit small but it's renovated, so all good. Five stars to very friendly and helpful staff.
Stayed 4 nights in Dec 2021
Response from Dave on 31 Dec 2021
Thankyou Munish, hope to see you again.

10/10 Excellent

Leanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Dave on 22 Dec 2021
Thank you Leanne for your review, we look forward seeing you again at the Kinross Inn.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Especially newly refurbished bathroom.
Stayed 1 night in Dec 2021
Response from Dave on 18 Dec 2021
Thanks Paul, see you again next trip.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet, check- in was a breeze. It was central to lot's of things to do, I would highly recommend it.
Stayed 1 night in Nov 2021
Response from Mike on 16 Nov 2021
Thanks for your great review Paul. We really appreciate it and look forward to welcoming you again.

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly. Definitely would stay there again
Stayed 1 night in Nov 2021
Response from Mike on 7 Nov 2021
Thanks for your generous review Simon. We really appreciate you taking the time to do it. Glad you enjoyed it here.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very close walking distance to the centre of Cooma
Stayed 2 nights in May 2021
Response from Front Desk on 23 May 2021
Hi Anonymous, Thank you so much for the review, we appreciate the feedback. We do our best and are pleased to think we "got it right". Thanks Again, Management.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Clean, quiet, comfortable and friendly staff.
Stayed 1 night in May 2021
Response from Front Desk on 15 May 2021
Hi Geoffrey, Thanks for the review, hope you stay warm in Cooma. Much appreciated, Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff clean accommodation comfortable beds quiet would stay there again
Stayed 1 night in Apr 2021
Response from Front Desk on 11 Apr 2021
Hi Anonymous, Thank you for taking the time to give the review, we appreciate feedback and do our best to present a comfortable clean room. Hopefully we'll see you when you next come to Cooma. Regards, Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Front Desk on 15 May 2021
Thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant room, good facilities, friendly.would stay again.
Stayed 1 night in Mar 2021
Response from Front Desk on 6 Apr 2021
Hi Anonymous, Thank you for taking the time to review your stay. We appreciate the feedback. Safe travels , Regards, Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable
Stayed 1 night in Mar 2021
Response from Front Desk on 29 Mar 2021
Hi Anonymous, Thank you for taking the time to review the motel and especially " Thank you " for the positive review. We like to present rooms that are clean and comfortable. We look forward to seeing you next time you visit Cooma. Regards, Management.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good very clean and well appointed room all facility were there and all working well
Stayed 2 nights in Mar 2021
Response from Front Desk on 15 Mar 2021
Good Morning Anonymos, Thank you for the review, we really appreciate that you enjoyed your stay here and look forward to having you here again. Regards, Management.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff lovely The hotel needs updated it was ok for our needs a stopover. Bed need replacing. It had microwave, fridge, iron etc
Stayed 1 night in Mar 2021
Response from Front Desk on 15 Mar 2021
Hi Anonimos, Thank you for your review, we hope you weren't to uncomfortable. The motel is about to undergo a renovation, so it will be great when completed. Regards. Management.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff, close to town and eats, the nearby Chinese restaurant is first class. The accom was comfortable and the rain shower was superb. Would stay again
Stayed 1 night in Feb 2021
Response from Daniel on 21 Feb 2021
Hi Mark, Thank you very much for your review. It was a pleasure having you stay with us and we look forward to welcoming you again when you're next in Cooma

10/10 Excellent

Paul, Canberra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exactly what they said, nice, clean, quiet room, cannot fault the service or room in any way!
Stayed 2 nights in Feb 2021
Response from Daniel on 9 Feb 2021
Hi Paul, Thank you for your review. It was a pleasure having you stay with us and look forward to welcoming you back when you're in Cooma again

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great spot - central, clean and well appointed.
We had a great time and will definitely be staying here again!
Stayed 10 nights in Jan 2021
Response from Front Desk on 27 Jan 2021
Hi Robert, Thank you for taking the time to review the motel. We appreciate the feedback and do our best in challenging times. Thank you again, see you when we have done the reno's. Regards, Management.

10/10 Excellent

Barry, Kincumber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and shopping,clean premises and friendly staff
Stayed 1 night in Dec 2020
Response from Front Desk on 21 Dec 2020
Hi Barry, Thanks for the positive response, we do our best and is nice to know it noticed. Hope to see you back here next time you're down in the Snowy"s. Regards, Management

6/10 Okay

Margaret, Gippsland

Liked: Cleanliness, staff & service
I would have liked blockout curtains on the window, instead of Venetian blind, as, until 11pm, there’s a bright outside light that keeps the room lit. Also, the aircon wasn’t working properly, it was a warm night.
Stayed 1 night in Nov 2020
Response from Front Desk on 1 Dec 2020
Hi Margaret, Thank you for the review, I would like for you to have let me know about the Air Conditioner not working properly so we could have it attended too. Blockout curtains would probably be a good idea, I can suggest it to the owners. Thanks again. Management.

8/10 Good

Tom, Sydney

Business traveller
Liked: Cleanliness, staff & service
Pretty much what you would expect in a country town motel... only issue was that the walls must be pretty thin as could here the people in the next room talking
Stayed 1 night in Nov 2020
Response from edge on 23 Nov 2020
HI Tom, Thank you for the review, afraid to say not much we can do about the walls being thin. Hope to see you again. Regards, Management.

8/10 Good

Carolyn

Liked: Cleanliness, room comfort
Comfortable but aging.
Location was good, near to supermarket and cafes. Management were friendly. Room was clean and there was a microwave. Bed was comfortable and room warm. However room is in need of a revamp and a freshen up.
Stayed 1 night in Sep 2020
Response from Front Desk on 24 Sept 2020
Thank you very much.

6/10 Okay

Judith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Front Desk on 24 Sept 2020
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
This property is surprisingly quiet despite being on the main road. The bathroom was recently updated, and the corner spa a welcome addition ( deluxe spa room) after a few days skiing. There are a large number of restaurants nearby. I thoroughly recommend Rose's Mediterranean restaurant.
Stayed 1 night in Aug 2020
Response from Front Desk on 13 Sept 2020
Thank you very much and appreciate your feedback.