Conrad New York

Great staff! Manny was the best!

Best feature of this hotel is its location, especially if you’re in NYC to see Broadway shows. I liked that it was trying to be a European boutique hotel, but it was run down and in need of updates, like plumbing and air conditioning. It was also VERY loud, with the a/c blowing, the toilet running, and no sound cushion to muffle outside noise. The staff were polite, and the room was cleaned every day, but I will stay somewhere else next time I’m in the city.

Great location and very convenient, clean, modern room with lots of storage and enough space for 4 to sleep comfortably. We appreciated the kitchen that made our breakfast easy every morning. Nice and free laundry facilities (bring your own detergent). Why not 5 stars? - The room only had a built-in desk and one chair. It would be nice to put some round table and 3 more chairs there, especially that there was enough space for it. Having a full kitchen but no place to eat was a bit strange. - Communication was mixed. They never responded to my messages on Expedia (regarding early check in). I ended up finding the hotel's direct website, registered there, for which I got an SMS from a number to which I was able to text back and get response immediately. As the hotel is listed on Expedia, it would be nice if they responded to standard platform's messaging like other hotels do, without me finding out ways to contact them.