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Reviews of Newfound Inn & Suites

2.5 out of 5
Newfound Inn & Suites
936 Conception Bay Hwy, Conception Bay South, NL

Reviews

8.4

Very good

Rating 10 - Excellent. 33 out of 69 reviews" "
Rating 8 - Good. 23 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 5 out of 69 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cute and cozy. Excellent staff.
Stayed 1 night in May 2024

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Newfound Inn & Suites on 5 Mar 2024
Thank you so much Cory for the good feedback, Hope to see you again soon

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, clean and staff are fantastic
Stayed 2 nights in Oct 2023
Response from Newfound Inn & Suites on 20 Nov 2023
Thank you so much. Hope to see you soon again

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Served our purpose. Lacking in daily room cleaning or restocking. Got towels first day but none after, no restocking of cups/coffee tea. Garbages weren’t emptied. I hear this is the new standard post Covid
Stayed 4 nights in Sep 2023
Response from Newfound Inn & Suites on 28 Sept 2023
Sorry to hear that, but we're only too happy to clean your room every day your security lock was across and housekeeping could get in and they don't have access to the outside doors, sorry.

10/10 Excellent

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 4 nights in Aug 2023
Response from Newfound Inn & Suites on 19 Sept 2023
Thank You, very much appreciated

8/10 Good

ginette

Stayed 2 nights in Sep 2023
Response from Newfound Inn & Suites on 20 Nov 2023
Thank You so much, Hope to see you soon again

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building too small, too old, badly renovated. Management people too unreasonable and NOT suitable to serve travellers. See my E-mail sent to Expedia.ca on August 24-2023.
Stayed 2 nights in Aug 2023
Response from Newfound Inn & Suites on 19 Sept 2023
You must have stayed at a different location because were newly renovated inside out here. Everything is new here & don't forget we're only a Motel. Motels tend to be smaller than a Hotel.

8/10 Good

ROGER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location main reason for staying here.
Stayed 5 nights in Aug 2023

8/10 Good

Mary L

Great
It was newly renovated. Everything was really clean and well taken care of
Stayed 1 night in Jul 2023

8/10 Good

Harry

Stayed 1 night in Jul 2023

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful, helpful above and beyond. One thing which struck us is that there were no paper tissues in the room, no glass in the washroom (for tooth brushing). But a good night's sleep and a Timmies just across the street.
Stayed 1 night in Jun 2023

8/10 Good

John

Stayed 1 night in Jul 2023

8/10 Good

Harold

Travelled with partner
Liked: Staff & service
The location is excellent for touring the Avalon. Easy to get to everywhere. Some areas of the hotel were a little tired and worn. Bathroom was clean and was recently upgraded. A/C was a challenge to work with. We had a room on the upper floor and it had lots of space and a view of the Bay a few blocks away. Didn't have much interaction with the staff but what we did the people, like all over Newfoundland, are great. Timmies across the road too for those early mornings.
Stayed 2 nights in Jun 2023
Response from Newfound Inn on 3 Jul 2023
Thank you, hope to see you again soon

10/10 Excellent

Alison Briar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location convenient to where we wanted to go. Restaurants close by and easy access to highway.
Stayed 6 nights in Jun 2023

10/10 Excellent

Nancy

Stayed 1 night in Jun 2023

10/10 Excellent

Carmel

Stayed 1 night in Jun 2023

10/10 Excellent

Marie-Therese

Stayed 2 nights in Jun 2023

8/10 Good

Debbie

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Newfound Inn & Suites on 25 Jun 2023
Thank You, Debbie, I am glad you enjoyed your stay here with us.

6/10 Okay

Susan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very close to the road, bed was cozy but the TV did not work, the air conditioner dripped, could not contact anyone to help. No one was at the front desk to speak to, no phone in the room and the number listed was not answered by anyone.
Stayed 1 night in Jun 2023
Response from Newfound Inn & Suites on 22 Jun 2023
My deepest apologies Susan. As a manager, I never like to see any of my guests leave here unhappy with their stay and we can only do better by your message to help resolve the issues. I like to offer you a free night stay here on your next visit to the Island with the hope that you will accept and join us here again. Thank You Management

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the privacy of the room and pleasantness of the staff. They went out of their way to ensure our stay was above our expectations. the parking was close to the room and the area was quiet. If we are in the area again I would choose to stay at the Newfound Inn again.
Stayed 2 nights in Jun 2023
Response from Newfound Inn & Suites on 22 Jun 2023
Thank You, glad your stay was enjoyable

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updated, clean, great value.
Stayed 1 night in Jun 2023
Response from Newfound Inn & Suites on 12 Jun 2023
Thank You, much appreciated

8/10 Good

Ben

Stayed 1 night in Jun 2023

10/10 Excellent

Deneika

Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in May 2023
Response from Newfound Inn & Suites on 12 Jun 2023
Thank You, much appreciated

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, nice little pub with VLT’s, pool table, and darts, staff very friendly. Room was clean and had very comfortable beds
Stayed 1 night in Apr 2023
Response from Newfound Inn & Suites on 20 May 2023
Thank You, happy to see you enjoyed your stay with us.

4/10 Poor

Violet

Travelled with family
Disliked: Staff & service
Guy on the front desk was rude, bedding had stains, there was hair under the sheets … room was Freezing when we arrived..
Stayed 1 night in Mar 2023

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to het to, great location, convenient,friebdly staff and great room to stay in
Stayed 1 night in Mar 2023
Response from Newfound Inn & Suites on 20 May 2023
Thank You, happy to see you enjoyed your stay with us.

10/10 Excellent

Lorna M

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great inn, loved the stay
Stayed 1 night in Aug 2022

8/10 Good

Shane

Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the privacy of the suite. The bed was so comfortable. Excellent location.
Stayed 4 nights in Aug 2022

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mote has been updated and was quite clean. It advertised a breakfast which was a considerable overstatement - vestal and yogurt - no coffee or tea etc.
Stayed 1 night in Aug 2022
Response from Management on 26 Aug 2022
Good day. We have a full coffee system in every room with supplies. Extra if needed are available in our kitchenette area. Thanks you.

10/10 Excellent

Shellbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy & clean, lovely renovated rooms and very comfortable!
Stayed 1 night in Aug 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Its ok
Room was nice but ac kept rattling, very annoying. Had to turn off to sleep, but made it uncomfortable
Stayed 1 night in Aug 2022
Response from Management on 13 Aug 2022
Sorry to hear that but seems the ac was either left on to long during the day or the temperature was set to cold and the ac froze up.

6/10 Okay

Yi

Stayed 1 night in Aug 2022

10/10 Excellent

Madonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean room.
Stayed 1 night in Aug 2022

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Said oceanview but it was very limited
Stayed 1 night in Jun 2022

2/10 Terrible

Richard

Travelled with family
Disliked: Room comfort
Avoid if possible.
Waited over an hour to have the room ready, after 3pm. Room very small. Looked for staff for breakfast and checkout, no one in the building at all . Gave the next door guy coifed machine, soap, he had none. Would not recommend to anyone. Imagine front door locked, no one there 8:30 am till 9 am??
Stayed 1 night in Jun 2022
Response from Manager on 28 Jun 2022
Hi Richard, I'm sorry your stay with us was not enjoyable. Unfortunately, sometimes with many checkouts at 11 am it's impossible for 1 housekeeper to have all rooms ready for 2 pm. We try our best !!! As for breakfast, it is pre-packaged items only, no cooked items as per covid guidelines and company policy and standard throughout many hotels that do not have a restaurant on site. Our manager lives on-site and sometimes has to step away from the front desk to attend to other guests/motel and will lock the main door for security reasons before 9 am but hallway doors do not lock so that guests have full access to the outside, lobby, and breakfast area. No Keurig machines are missing from rooms as all rooms have them. We strive to do our best and will continue in the future.... All the best!!

10/10 Excellent

Maryann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms and right across the street from Tim Horton's
Stayed 1 night in Jun 2022

10/10 Excellent

Laura

Stayed 1 night in Jun 2022

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for a wedding a d booked the suite, it was newly renovated comfortable and nice.
Stayed 3 nights in May 2022

8/10 Good

Anand

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. Friendly staff and service beautiful new Reno’s
Stayed 4 nights in Sep 2021

10/10 Excellent

jacqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Thank You Glenn Carrigan Manager on 11 May 2021
Thank you so Jacqueline, I'm happy you enjoyed your stay with us. We look forward to your next visit with us at our Motel Thanks, Management

8/10 Good

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Newfound Inn & Suites on 26 Nov 2020
Thanks, Joan, Glad that you enjoyed your stay with Us. We look forward to having you with us again someday. Thank You Management

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Newfound Inn & Suites on 28 Oct 2020
Thank you so much, Judith, I'm so happy that you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Sheena, Carbonear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really nice now that Reno's are done. The room we have was amazing, like a 1 room apartment. It's a beautiful place and we'll layed out, along with really nice color schemes. The staff is friendly and your given a warm welcome. We can't wait to stay there again..
Stayed 1 night in Oct 2020
Response from Thank You Glenn Carrigan Manager on 8 Oct 2020
Thank you so much, we appreciate your comments and very happy that you enjoyed your stay with us.

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019