Columbus Park

Some of the workers there are very rude

Good and welcoming staff, bar service was good. Serving efficiency in restaurants and quality needs improvement.

I find the staff at the hotel lack the level of situational awareness required to provide a superior guest experience, similar to what you would find at the Grand Palladium. For example, I went to one of the bars and waited for my drink. The bartenders did not really acknowledge me right away. Then a group of women came up, and they were acknowledged and served their drinks immediately. Another example occurred at checkout. The male attendant called a group of women who were obviously behind me in the checkout line before serving me. I find that some of the men who work at this hotel give preferential treatment to women, when the goal should be to provide every guest with a great experience. Lastly, one of the hotel taxi drivers blocked my car in the parking lot for more than 20 minutes while I waited to leave the hotel. When he finally arrived, rather than apologizing, he tried to justify his behavior. Overall, I find that this hotel lacks attention to detail and an end-to-end customer experience. I booked a one-night stay to celebrate someone's birthday, but the experience did not deliver the quality and level of service that was portrayed online.