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Reviews of Hyatt Place Colorado Springs/Garden of the Gods

3 out of 5
Hyatt Place Colorado Springs/Garden of the Gods
503 West Garden of the Gods Road, Colorado Springs, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 514 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Casey

Travelled with partner
Disliked: Property conditions & facilities
Highway noise through the window wall was very loud in room. Bed side shelf & lamp panel of the headboard was missing on one side. Ironing board was in pieces and unusable….so, too loud to sleep from traffic noise & the room was basically broken!
Stayed 2 nights in May 2024

10/10 Excellent

Dewanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice very clean and safe. The staff was amazing.
Stayed 2 nights in May 2024
Response from SC on 21 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to entrance of the park and shopping and dining. Clean quiet room—newly renovated
Stayed 1 night in Apr 2024
Response from sc on 2 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SC on 7 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Great view, the bed was comfy and it was within. Walking distance of mini restaurants was awesome convenient on off the freeway.
Stayed 3 nights in Jan 2024
Response from SC on 7 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

6/10 Okay

Maxwell

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SC on 7 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

4/10 Poor

Luz

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from SC on 7 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5
The hotel and staff were great. Some things are a little dated but still a very good experience. The breakfast was excellent. My only suggestion is that they switch coffee brands. The coffee was pretty bitter.
Stayed 1 night in Dec 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jack

Liked: Staff & service, property conditions & facilities
not good aera
Stayed 1 night in Dec 2023

4/10 Poor

German

Noise from highway is to high to sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Hilaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Liked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

CHRISTINE R

Stayed 1 night in Dec 2023

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Not as Expected
One of the reasons I always liked Hyatt Place was because of a very good hot buffet breakfast. I arrived for breakfast at 8:45 AM and the fruit, yogurt. Oatmeal and bacon was wiped out. The eggs I was expecting were not from fresh eggs, as I had experienced before, but liquid eggs from a carton. So, I had raisin bran and milk. The Hyatt Place was not worth the relatively higher price this time and at this location.
Stayed 1 night in Dec 2023

10/10 Excellent

cynthia

Stayed 1 night in Dec 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing.
Stayed 2 nights in Nov 2023
Response from Stacy C on 30 Nov 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Stacy C on 30 Nov 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2023

10/10 Excellent

Sean

Great place!
It was very nice. I’d definitely recommend this hotel.
Stayed 1 night in Nov 2023
Response from Stacy C on 17 Nov 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

6/10 Okay

Harold

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Stacy C on 13 Nov 2023
Thank you for your Feedback.

4/10 Poor

eric, wyndmoor

Business traveller
Liked: Staff & service
Disliked: Cleanliness
dirty bathroom with black hairs on the floor and sink. not sure what disaster was going on under the sink; it looked like melting pvc. the rest was ok. it was way overpriced for what it was.
Stayed 1 night in Nov 2023
Response from Stacy C on 4 Nov 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

AnnJanet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a beautiful environment 😊
Stayed 1 night in Oct 2023
Response from Stacy C on 30 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stacy C on 30 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Family trip
The hotel was nice enough. Staff was great. Parking was great. Good breakfast. Beds are small and interstate noise was really bad. Ask for west facing room.
Stayed 2 nights in Oct 2023
Response from Stacy C on 30 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Timer
The stay was just fine but the area was kinda iffy. Overall it was good 😊
Stayed 1 night in Oct 2023
Response from Stacy C on 26 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

8/10 Good

Connie, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly, esp Krista and a young man doing the floors (sadly, didn’t get his name) Hotel was nice and had a very good breakfast. The only reason for my 4-star rating is because the furniture was old and worn out, esp in the lobby.
Stayed 1 night in Oct 2023
Response from Stacy C on 25 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. Please note we are due for renovations on November 1st, 2023, in hopes of addressing some of your concerns. We look forward to being of service to you in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Stacy C on 23 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

8/10 Good

Tam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stacy C on 23 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Average
Stayed 1 night in Oct 2023
Response from Stacy C on 18 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

8/10 Good

Wimolrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stacy C on 16 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

6/10 Okay

Justin

Stayed 1 night in Oct 2023
Response from Stacy C on 9 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

4/10 Poor

Tyler

Travelled with family and small children
Disliked: Amenities
Property surrounding the hotel was in terrible condition
Stayed 4 nights in Oct 2023
Response from Stacy C on 7 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. We are working closely with the city to resolve your concerns.

10/10 Excellent

Heather, Ozawkie

Stayed 2 nights in Oct 2023
Response from Stacy C on 26 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stacy C on 6 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

10/10 Excellent

Mason

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stacy Castillo on 4 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

10/10 Excellent

Missy

Stayed 1 night in Oct 2023
Response from Stacy C on 23 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

10/10 Excellent

Teri

Stayed 4 nights in Sep 2023
Response from Stacy C on 23 Oct 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

10/10 Excellent

Tina

Stayed 1 night in Sep 2023
Response from Stacy c on 30 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, updated.
Stayed 1 night in Sep 2023
Response from Stacy C on 27 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Right off I-25 with clean rooms, very clean shower with soft towels, comfy beds and no stains on the carpet. Minutes away from Garden of the Gods. This hotel is on the north side of the park. You go through the park and end up leaving the south side right by Manitou Springs. A beautiful town with great food and shopping. Fun activities like Cave of the winds, The North Pole, Cliff Dwellings, Penny arcade, etc. At the park stage they had maybe 10-15 pottery wheels and they were having contests to see who could make the best pot. The kids got to judge and it was fun to watch! Our family has been to Colorado Springs many times and it’s our favorite place for a weekend getaway.
Stayed 2 nights in Sep 2023
Response from Stacy C on 27 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Xinhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a good location
The hotel was in a great location to visit Garden of Gods and a few other interesting places. Hotel room was clean and quiet. Breakfast was very good. Very happy with the stay.
Stayed 1 night in Sep 2023
Response from Stacy C on 27 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Tom

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Stayed for a weekend with friends to attend the Firemen's Memorial Service. Great location, clean and very reasonable. I would recommend to anyone staying in the Colorado Springs area.
Stayed 2 nights in Sep 2023
Response from Stacy C on 20 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Cindy

Stayed 1 night in Sep 2023
Response from Stacy C on 20 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. We had a suite which was clean with a comfortable bed. The hotel is right next to highway 25. Our room was on the corner closest to the all night busy highway.
Stayed 1 night in Sep 2023
Response from Stacy C on 10 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Over-all good stay.
Stayed 2 nights in Sep 2023
Response from Stacy C on 6 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

4/10 Poor

Kortni

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were uncomfortable, room was dirty, air conditioner was so loud and the room smelled awful. There was sticky stuff on the carpet to.
Stayed 1 night in Sep 2023
Response from Stacy C on 6 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and friendly employees. A bit outdated and needs outlets for recharging devices.
Stayed 5 nights in Aug 2023
Response from Stacy C on 4 Sept 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. Please note we will start renovations on November 1, 2023. We look forward to being of service to you in the near future.

6/10 Okay

Brian

Travelled with partner
Disliked: Amenities, property conditions & facilities
It wasn't worthy of the Hyatt name. It was just barely above as dump. No dresser, no outlets near the couch, tons of noise from the road or freeway outside. I wouldn't stay there again.
Stayed 5 nights in Aug 2023
Response from Stacy C on 28 Aug 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

10/10 Excellent

Cinthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stacy C on 24 Aug 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.