Hotels in Black Forest, Colorado Springs

"Your toilets in the rooms are not great, for the type of resort you have they are outdated. Even just to pee in it you have to flush them twice. You should have ice machines around as well. The lunch/dinner restaurant inside was horrible service Saturday night around 6:30-7pm 3/22. The bartender was our server and we waited 30 minutes for drinks, 30+ minutes for 2 grilled cheese and salad which came out wrong and then dessert was 20+ minutes. No one ever checked on us, we had to flag people down. "

" ⸻ Booked this hotel based on its 4-star rating and appealing photos, but unfortunately, the reality didn’t match expectations. Upon arrival, it felt more like a 2-star—maybe a 3-star at best. The property is very dated and lacks basic amenities. Housekeeping provides only two very small bars of soap (about the size of a quarter), which is clearly insufficient for a family of four staying five nights—you constantly have to ask for more. There was no room service available during our stay, as we were told via text that they were fully booked. Hot water was inconsistent, and when we brought it up, we were told it happens when too many guests are showering at the same time. The pool was frequently closed for maintenance, which was disappointing. Breakfast service was slow, and at one point they even ran out of plates. To top it off, the hotel bar closes at 9 PM, which is quite early for a property advertised at this level. There are many other issues I could mention, but overall, this stay was very disappointing. I would not recommend staying here—save your money."

"Clean comfortable room in a great location. Helpful staff. Free breakfast was good value for the money. Didn’t get to take advantage of the evening kick back but also a nice perk. "

"They charge parking for guest staying there. Pool out of service. AC unit did not keep the unit cool. Room had a smell to it. Rooms didn’t seemed cleaned. "

"Every thing is perfect ! Room is clean , staff is friendly and professional! I am looking forward to going back there!"

"We had two rooms.In my daughter's room the air/heat vent rattled so badly she had to shut it off to sleep. There was an out of service elevator near my room that did not have a sign so we waited and waited before finally giving up. There was a sign on the first floor. Breakfast, which is usually a Embassy Suites specialty, was a disaster. They were out of fruit, bagels, pastry, french toast, sugar for coffee, and hash browns. We arrived 50 minutes before the end of breakfast. I asked the person at the omelet station (the only person in the breakfast area) if they were going to restock. She didn't know. I pointed out that they were out of all of those things. She said, "oh." The line to get an omelet took more that 45 minutes just to place the omelet order. I went to the front desk to see if anyone could restock. They said they would look into it. There was never any re-stock. Meanwhile, I went into the bathroom and both of the toilets were full of poop and would not flush. We feel like we wasted a lot of money on this hotel."

"This is a great location. Very walkable to downtown restaurants and breweries. The staff was amazing. They cleaned the room everyday even though I didn’t really require it. Grandpa (me) messed up and didn’t book the room for my full stay. So when on my last day in the Springs I could not get the elevator to work I had to go to the lobby and learn that I only paid for 3 days not the 4 I thought I booked. Luckily it was not sold out and they made it easy for me to stay another night. I will stay here whenever I return. "

"We were in room 259 and really wish they had warned us that people taking the stairs could see right into our windows even with the shades down. Blackout shades are needed to not have random people peek in on you. Saw some trash throughout the interior floor, and it feels like a whole different clientele is there now from 5-7 years ago. The pool is large which we love, but that fan in there is just too loud. Breakfast could be elevated but is good and free. "

"The staff went above and beyond for our stay and found my sons build a bear he lost by the fire place. We always come back here every spring break. "