4/10
No customer service to help with suitcases, checking in to our room, no security in the building, anyone can walk in off the street, take the lift or stairs to any floor.
Someone knocked on our door when we opened the door some drunk young guy pushed in to enter our room however my wife pushed him out and closed the door, when we complained they didn’t know what to do. I asked them to check the security cameras on that floor, no cameras anywhere other than the reception. They apologised and said they had a function on that evening so could have been anyone wondering through the hotel.
There are homeless, drunk and drugged people around the block with empty and broken bottles on the footpath.
The reason we booked this hotel is it had a Hilton brand, unfortunately was more like a 3 star motel.
I will not stay here again and do no recommend it.
Matt.
Menginap 5 malam pada Jun 2025