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Reviews of Reflections Coffs Harbour - Holiday Park

3 out of 5
Reflections Coffs Harbour - Holiday Park
123 Pacific Highway, Coffs Harbour, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 100 reviews" "
Rating 8 - Good. 42 out of 100 reviews" "
Rating 6 - Okay. 11 out of 100 reviews" "
Rating 4 - Poor. 5 out of 100 reviews" "
Rating 2 - Terrible. 4 out of 100 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reflections Holidays on 21 Apr 2024
Thank you Julie for your 5 star rating at Reflections Coffs Harbour! We hope to see you again soon.

10/10 Excellent

Nicole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were brilliant and cabins were comfy! Just need a little Reno here and there
Stayed 4 nights in Feb 2024
Response from Reflections Holiday Parks on 28 Feb 2024
Hi Nicole!Thank you for your review! So happy to hear that you had a great stay. See you soon at Coffs Harbour!

6/10 Okay

Rachel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in a cabin with our dog and our toddler. This park is dog friendly, but there isn't much to do for kids. The air con in our cabin was in the bedroom, but there was no airflow to the rest of the cabin, which meant on those hot days the kitchen/lounge/dining area was stiflingly. We ended up putting towels over the window coverings as additional layer to try and keep cool. The laundry had many machines out of order, which meant maybe 1 or 2 washing machines were available and maybe 2 dryers. Things I would recommend: A tether outside on the cabin to tether your dog while packing unpacking the car. An inside floor mat to wipe your feet when you come inside. A hook to hang the dogs lead.
Stayed 4 nights in Feb 2024
Response from Reflections Holiday Parks on 19 Feb 2024
Dear Rachael; Thank you for taking the time to write such a detailed review. All your comments are essential to educating ourselves on how to improve our park. We will ensure your feedback is passed on to all. Furthermore, I will personally supervise that all your other concerns are addressed, ensuring everything is in order for your next visit and all of our other customers.

8/10 Good

Dalip

Liked: Cleanliness, staff & service, property conditions & facilities
Good for families
Stayed 2 nights in Jan 2024
Response from Reflections Holiday Parks on 19 Feb 2024
Thank you for your review!Its a great spot to take the kids.We look forward to seeing you soon

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay but a Good Stay
In a very convenient location, reasonably priced with overall facilities found to be great. Just a short stay this time around, but as a family, we enjoyed our stay and found this to be a great place to stay.
Stayed 2 nights in Jan 2024
Response from Reflections Holiday Parks on 21 Jan 2024
Thank you for the great review of Coffs Harbour Reflections Aaron!We are glad to hear that you and the family enjoyed your stay. We look forward to seeing you soon.

10/10 Excellent

Subin

Stayed 2 nights in Jan 2024
Response from Reflections Holiday Parks on 19 Feb 2024
Thank you for the 5 out of 5 stars!We look forward to welcoming you back to our park soon

8/10 Good

FREDRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from Reflections Holiday Parks on 16 Jan 2024
Thank you for the 4 stars Frederick!We hope to see you again soon at Coffs Harbour Reflections!

8/10 Good

Lenore

Travelled with partner
It was a bit old,but spotless
Stayed 3 nights in Oct 2023

8/10 Good

Annette

Travelled with pets
Liked: Cleanliness
Great dog friendly park. Good location. So many rabbits!! Good if your dog needs desensitisation to rabbits. Circus noise and highway noise if you are a light sleeper. Cabin basic but good enough. My friends cabin had a dog yard at the back, I tied mine up which she is happy with
Stayed 2 nights in Oct 2023
Response from Reflections Holiday Parks on 23 Oct 2023
Hi Annette - Thank you for taking the time to leave a review and rate our park here at Coffs Harbour so highly. We do get highway noise but our location is so close to everything in town and is so convenient - and yes our guests (and doggos) love our rabbits.

8/10 Good

Chris

Liked: Cleanliness, room comfort
Free guest activities!
Cabin was smallish, but more than adequate for two. We were close to the front gate, & therefore busy main road, but traffic noises were NOT an issue at all. Close & easy walking distance to main shopping area/city centre. Only downside was no pool, but upside was great communication from the park re free planned activities for guests - like live music or local indigenous talk & didgeridoo or pancake breakfast, etc. Totally recommend the place.
Stayed 7 nights in Jan 2023

8/10 Good

Jodie

Stayed 5 nights in Sep 2022

8/10 Good

Renie

Business traveller
Liked: Cleanliness
Stayed 4 nights in Aug 2022
Response from Deb on 5 Sept 2022
Thanks for your review.

4/10 Poor

Brendan

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our great disappointment was that the cabin backed on to a major highway and there was deafening noise from heavy traffic all day and all night. We hardly slept at all.
Stayed 1 night in Aug 2022
Response from Deb on 5 Sept 2022
Sorry about the traffic noise. We are all waiting for the bypass.

6/10 Okay

Lex

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The Entry Bar went uo and then before we could get through, it went down again and we could not get it to go up again. Hadd to wait for another customer to open it - going the other way. No spare blankets.
Stayed 1 night in Aug 2022
Response from Deb on 5 Sept 2022
Hi Lex.Sorry about the no spare blankets. We dont put extras in the cabin unless asked for because they seem to disappear. As for the boom gate, it has a memory so once it goes up it thinks you are already in the Park so will not go up again. RegardsDeb

8/10 Good

sarah

Travelled with partner
Liked: Cleanliness, amenities
Great location from the main shops. Was easy to find and staff were friendly. Room wasn't insulated super well and could hear traffic all night. Overall, a pleasant stay for one night.
Stayed 1 night in Jul 2022
Response from Deb on 19 Jul 2022
Hi Sarah Thank you for your review.

8/10 Good

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine...
Stayed 1 night in Jul 2022
Response from Deb on 7 Jul 2022
Thanks Katherine. We are glad that you enjoyed your stay with us.

8/10 Good

Chris

Stayed 1 night in Jun 2022

2/10 Terrible

Tito

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Booked what they called a deluxe cabin. The beds had dirt and dead bugs on them. There was mould all around the inside of the cabin. Broken tiles and some strange liquid running down the walls. The cabin also smelled like mould.. never going back.
Stayed 1 night in May 2022

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities
We felt very safe & comfortable.
Stayed 3 nights in Jan 2022
Response from Deb on 1 Feb 2022
Hi John Thank you for your review. I am glad you enjoyed your stay with us.

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. Park grounds very neat and tidy. A lot road traffic noise
Stayed 4 nights in Jan 2022
Response from Deb on 22 Jan 2022
Hi Jane Thank you for your review. I'm glad you enjoyed your stay in our Park. Deb

4/10 Poor

Karoline

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, most accommodating with parking & check out Luv the dogs friendly reception on arrival 🤗
Stayed 1 night in Nov 2021
Response from Deb on 28 Nov 2021
Thanks Joanne. We are glad you enjoyed your stay. Deb

2/10 Terrible

Verified traveller

I was unable to travel because of the Covid lockdown and they refused a refund and wouldn’t even give a credit
Stayed 1 night in Jun 2021
Response from Deb on 4 Jul 2021
Hi I am unable to follow up on this without a name. If you would like to discuss further please email coffsharbour@reflectionsholiday.com.au Regards

10/10 Excellent

S

Travelled with family
Liked: Room comfort
It was good for that cost. The door handle of the toilet was broken and the internet was not working at all
Stayed 2 nights in Jun 2021
Response from Deb on 4 Jul 2021
Hi Sorry about the door handle. There is a phone number to call on the flyer with the internet info on it or you could have come to the office and we would have helped you.

8/10 Good

Verified traveller

Travelled with family
Property was in a good price range and close to shops and other facilities.. park operators friendly. Only concern was had a problem with the kids bunk bed vibrating from Steel frame. We asked to be looked at and a blanket was laid over frame.. this didn’t work resulting in my son sleeping on the floor..other then this the stay was pleasant and relaxing
Stayed 8 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Deb on 3 Nov 2020
Thank you for your review.

8/10 Good

Janice, Casino

Travelled with family
Liked: Cleanliness
Reflections is very central to everything. It is on the main highway if noise is an issue for you. We are used to it at home so it wasn’t a problem. The staff are friendly. The only downfall being the cabin was a bit rundown but everything was functional. Thanks would stay again.
Stayed 6 nights in Sep 2020
Response from Deb on 7 Oct 2020
Hi Janice. Thank you for your review. We are glad you enjoyed your stay. We are in the process of revamping a few cabins at a time so that will definitely help guests overall experience here. Regards

6/10 Okay

Edie, Eumundi, Queensland, Australia

Travelled with pets
Liked: Cleanliness, amenities
The property is “tired”, could do with a revamp. Having said that, it was extremely clean. My only issue is that, it’s incredibly noisy! Metres from the main hwy, traffic lights right at the park surrounds, means that the interstate trucks and cars are constantly stopping & starting. As a very weary traveller, I would have loved a complimentary set of ear plugs! Hardly got any sleep! (The toilet also had noisy dripping water internally) My vertical blinds at the front door had a panel missing and as a single female, this made me feel uncomfortable.
Stayed 1 night in Jan 2020
Response from Deb on 24 Jan 2020
Hi Edie We are in the process of looking in to getting a bigger wall installed around the Park to eliminate some of the traffic noise. We do have earplugs available in the office. I'm sorry about the missing blind. We had Anderson's attend on the 21st of January to replace all of the broken panels. Regards

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Deb on 24 Jan 2020
Thank you for your review. Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Good location and staff was friendly Bed was so comfortable
Stayed 1 night in Dec 2019
Response from Deb on 12 Dec 2019
Thank you for your review. Regards Deb

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Well located close to the heart of town. Despite being adjacent to the Pacific Highway, it was relatively quite since we had a cabin at the back of the park.
Stayed 2 nights in Dec 2019
Response from Deb on 12 Dec 2019
Thank you for your review. Regards Deb

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Deb on 29 Oct 2019
Thank you Anonymous

2/10 Terrible

william

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Definitely not a family friendly place
Definitely not a family friendly place, not even a simple swing set for kids to play on. Cabin had no hot water for a day and a half, which they acted like that was our fault. Hard to sleep with the noise from the main highway. Found the caravan park staff rude. Definitely will never stay there again.
Stayed 5 nights in Oct 2019
Response from Deb on 29 Oct 2019
Hi Thank you for your review. I am in the process of applying for funds for a playground. I apologise for the hot water service breaking during your stay. Unfortunately I had no control over that but I did have the problem fixed one and a half hours after it was reported to me. I'm also sorry that you found the staff rude as that is not our intention in stating facts and upholding our safety rules. The highway noise is a constant source of annoyance for everyone and hopefully will soon be lessened by a noise barrier wall, and in the long term the moving of the highway. Regards Deb

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cosy, relaxing cabin stay - Close to everything
Reflections is conveniently located a short walk (maybe 5 minutes) from the town centre. As it's on the highway and opposite the regional police station we both expected to hear a fair bit of road noise/sirens throughout out stay - This was very minimal. The road noise at night was comparable to white noise which made for a comfortable sleep each night. Our accommodation itself was a Cabin and contained all the necessities for our trip away. The only downside within our cabin was the shower itself - Water pressure would've been fine, but due to a calcium/mineral build up on the shower head it was impossible to use. So throughout our stay, both my partner and myself, utilised the shower and bathroom facilities on site which had much better water flow than inside our cabin. Within the park itself, there are wonderful facilities including a guest herb garden and the native wildlife is in abundance within the park, whether it's small little bunny rabbits, water dragons or a Kookaburra. Apart from the shower within the Cabin; it was a very clean and comfortable stay with wonderful, friendly staff who are more than willing to assist however they can. :)
Stayed 4 nights in Sep 2019
Response from Deb on 19 Sept 2019
Hi Thank you for sharing your feedback regarding your stay! I am sorry that the shower was not up to standard.We have had a plumber in to fix the water and have also replaced the shower head, so hopefully our next guests will be able to enjoy a shower.Thank you for the kind words regarding the Park facilities and wildlife. We are continually trying to improve the Park for every ones enjoyment and comfort. Thank you for staying with us and we hope that you come and stay with us again. Regards Deb & Courtney

10/10 Excellent

Verified traveller

Liked: Cleanliness
For a cabin it had it all even an under cover carport.
Stayed 2 nights in Sep 2019
Response from Deb on 15 Sept 2019
Thank you for your review

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about Reflections. Clean, tidy and comfortable. Customer service was friendly. The only downside was loud traffic noise due to being situated next to a very busy Highway. We can happily recommend as a pleasant place to stay.
Stayed 3 nights in Aug 2019
Response from Courtney on 28 Aug 2019
Thank you so much for your review, We are glad you enjoyed your time with us and we hope to see you back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
It was a nice park we stayed in a cabin that had everything we needed and a fridge that worked great which i never find at other parks ,there is also a nice camping area down the back on the creek with lots of fish ,the bbq area s were nice and clean and its very close to town so easy to walk to the shops the owners/staff were all very nice and helpful
Stayed 2 nights in Aug 2019
Response from Deb on 23 Aug 2019
Hi Thank you for your review. We are happy that you enjoyed your stay with us. Regards Deb

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Deb park manager and her son are amazing people , parks a little run down but there fixing that problem , comfy and value tho
Stayed 3 nights in Jun 2019
Response from Deb on 9 Jul 2019
Thank you for your review. I'm glad that you have observed that we are in the process of making changes to the Park to freshen it up. WE hope to welcome you back on your next visit to Coffs Harbour. Regards Deb and Travis

4/10 Poor

Verified traveller

Stayed 4 nights in May 2019
Response from Deb on 1 Jul 2019
Hi

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, complete facility and well equipped kitchen which is useful for most meals. Will visit again. Thanks for the great experience
Stayed 3 nights in Dec 2018
Response from Deb on 25 Dec 2018
Hi Kevin. Thank you for your comments. We are glad that you had a great stay at our Park and hope to welcome you back again. Regards Deb

8/10 Good

Bryan

Liked: Staff & service, room comfort
4 days in Coffs .
Service , Amenities and Location was just great 4 use .
Stayed 4 nights in Dec 2018
Response from Deb on 25 Dec 2018
Hi Bryan Thank you for your comments. I'm glad you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location and easy to find, family friendly, close to shops and club.
Stayed 1 night in Dec 2018
Response from Courtney on 7 Dec 2018
Thank you for staying with us and we hope to see you back here again soon.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The property is old and in some areas rundown. The cabin had a very strong smell throughout although apart from that it was good. Communal areas like amenities and camp kitchen were great
Stayed 4 nights in Oct 2018
Response from Deb on 24 Oct 2018
Thank you for your comments. I am hoping in upgrade the cabins in the near future. We look forward to welcoming you again.

6/10 Okay

Noel, Brisbane

Liked: Cleanliness, staff & service
Noisy
Great welcome at reception. Cabin was average but the traffic noise that went on all day and night was rediculous. A set of traffic lights just over the fence and a continual stream of trucks and squeaky breaks starting and stopping. Spoiled the stay. Otherwise it’s very handy to the town centre.
Stayed 2 nights in Aug 2018
Response from Jo on 24 Oct 2018
Hi. I'm glad your welcome was friendly. The noise from the traffic is a definite set back and we are trying to do something about a bigger fence. Thanks you

10/10 Excellent

Inderpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Jun 2018

6/10 Okay

Sandy, New England

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Deluxe cabin not so great
We had a "Deluxe" cabin with 1 double bed and 2 bunks The mattress protectors on the bunks were filthy and I got clean ones on 2nd day after an uncomfortable night. All beds were hard and uncomfortable. The cabin was a bit grimey and I'm sure the floor hadn't been cleaned from previous guest. The ceiling fans were caked in dust and we were afraid to turn them on! The proximity to shops etc was great, so its a shame the park had such a grubby feel, maybe the management should inspect the cabins after cleaning more often. I probably would stay again because of its closeness to town but hopefully will get a better cabin next time.
Stayed 3 nights in Apr 2018

10/10 Excellent

ash, orange nsw australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing park very clean and well maintained cabins
Stayed 5 nights in Dec 2017

10/10 Excellent

Fred, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Perfect for a night stay, very easy to get in and out. I loved the full size 2 door fridge / freezer The next time we will stay a full week. Staff are awesome
Stayed 2 nights in Dec 2017

8/10 Good

Martin, Gold Coast

Liked: Cleanliness, staff & service, room comfort
Good value for money
Small cabin, well equipped, clean and tidy. Upon arrival the air conditioner was slready on so room was cool. Easy to find from highway. Staff were corteous and helpful. Provided us with a key to get out the back of the park to a beautifiu creek side walk to the botanical gardens and beyond. Nice camp kitchen with good outdoor eating area.
Stayed 4 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Linen was provided for one bed only. Cabin was positioned 100 metres from highway, which resulted in traffic noise throughout the night. Cabin interior was old with wall panels falling off.
Stayed 5 nights in Nov 2017