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The bar area in the pool could get fix and start getting used. It is that area that is the face of the resort after all in all your advertising.
Jessica
Stayed 6 nights in Feb 2024
Response from . on 13 May 2024
Hello,We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Aanuka Front Office Supervisor
The staff was all wonderful and they even offered a free breakfast if you registered to their site, which was an unexpected added perk, especially because it was a great selection! We loved the pool and the putt putt golf! Would definitely stay here again:)
Jessica
Stayed 1 night in Apr 2024
Response from . on 4 May 2024
Hello, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return.Thank you, Aanuka Front Office Supervisor
The pools were dirty, the villas are old, which isnt an issue if they were properly maintained, but there was unrepaired damage to powere outlets and taps etc and whilst you could see they had received a basic clean, there were spider webs in the ceiling corners etc and dirty windows and such. The wifi rarely worked. The reataurant had only about 5 items to select from. It was just low quality all around. Finally they looked understaffed and the staff who were there were quite disinterested.
Michael
Stayed 3 nights in Apr 2024
Response from . on 4 May 2024
Hello,We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Aanuka Front Office Supervisor
10/10 Excellent
Melissa
15 Apr 2024
Liked: Cleanliness
Location is stunning!
Melissa
Stayed 1 night in Apr 2024
Response from . on 30 Apr 2024
Hello, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return.Thank you, Aanuka Front Office Supervisor
10/10 Excellent
Elaine
12 Apr 2024
Elaine
Stayed 1 night in Apr 2024
Response from . on 4 May 2024
Hello, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return.Thank you, Aanuka Front Office Supervisor
6/10 Okay
Andrzej
30 Mar 2024
Room was not up to standard
Dirty aircondition unit
Terrible dirt on the side of fridge
Andrzej
Stayed 1 night in Mar 2024
Response from Aanuka Front Office Supervisor on 1 Apr 2024
Hello Andrzej,We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,
Response from Aanuka Front Office Supervisor on 1 Apr 2024
Hello, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return.Thank you, Aanuka Front Office Supervisor
Beautiful walkways around the gardens. Lovely pool area. Nice place to stay. Would highly recommend.
William
Stayed 1 night in Feb 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest,We are so happy to hear you enjoyed your experience. We hope to welcome you back again in the future. Kind Regards, The BreakFree Aanuka Beach Team
6/10 Okay
Zacc
Travelled with family
10 Mar 2024
Disliked: Amenities
Not too good but not too bad
Zacc
Stayed 1 night in Mar 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest, We really appreciate you sharing feedback from your recent experience. We are sorry for the shortfalls in your experience and value your feedback. This feedback is really important to us and we will be working to make improvements. Kind Regards, The BreakFree Aanuka Beach Team
8/10 Good
Darren
Travelled with partner
2 Mar 2024
Disliked: Property conditions & facilities
The pool could do with a good clean and repainted. Pool deck has rotting board's that will collapse soon if not replaced.
Darren
Stayed 5 nights in Feb 2024
Response from The BreakFree Aanuka Beach Team on 21 Mar 2024
Dear Guest,Thank you for sharing your experience. We are so pleased to hear you enjoyed your experience with us. We appreciate the comments with areas of improvement, of which we will use this to ensure we can make improvements to our overall guest experiences. We hope to see you again for your next visit. Kind Regards, The BreakFree Aanuka Beach Team
Response from The BreakFree Aanuka Beach Team on 21 Mar 2024
Dear Guest,We are sorry to see we have missed the mark with your experience. It is our hope to welcome you back to provide a better experience in the future. Kind Regards, The BreakFree Aanuka Beach Team
10/10 Excellent
John
19 Feb 2024
Liked: Cleanliness, room comfort
Great location. Great amenities.
John
Stayed 2 nights in Feb 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest,We are so happy to hear you enjoyed your experience. We hope to welcome you back again in the future. Kind Regards, The BreakFree Aanuka Beach Team
Great location and layout. Dining experience (breakfast buffet and dinner) were of less quality than in the past.
JANE
Stayed 3 nights in Feb 2024
Response from The BreakFree Aanuka Beach Team on 21 Mar 2024
Thank you for sharing your review of your experience at BreakFree Aanuka Beach. We appreciate your review as we continue to strive to create improvements in our guest experiences. Thank you for sharing and we hope to see you again in the future. Kind Regards, The BreakFree Aanuka Beach Team
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest, Thank you for the wonderful feedback. We are so happy to hear you enjoyed your experience and we look forward to welcoming you back again in the future. Kind Regards, The BreakFree Aanuka Beach Team
I loved the pool areas and being so close to the beach. The bathroom was a bit moldy though and someone who was there previously left their mascara on the floor which wasn’t picked up.
Sarah
Stayed 2 nights in Feb 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest,Thank you for sharing your experience. We are so pleased to hear you enjoyed your experience with us. We appreciate the comments with areas of improvement, of which we will use this to ensure we can make improvements to our overall guest experiences. We hope to see you again for your next visit. Kind Regards, The BreakFree Aanuka Beach Team
6/10 Okay
Verified traveller
9 Feb 2024
Liked: Cleanliness
Verified traveller
Stayed 1 night in Feb 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Thank you for sharing your review rating of your experience at BreakFree Aanuka Beach. We appreciate your review as we continue to strive to create improvements in our guest experiences. Thank you for sharing and we hope to see you again in the future. Kind Regards, The BreakFree Aanuka Beach Team
4/10 Poor
Sam
6 Feb 2024
Sam
Stayed 1 night in Feb 2024
Response from The BreakFree Aanuka Beach Team on 21 Mar 2024
Thank you for sharing your review of your experience at BreakFree Aanuka Beach. We appreciate your review as we continue to strive to create improvements in our guest experiences. Thank you for sharing and we hope to see you again in the future. Kind Regards, The BreakFree Aanuka Beach Team
This property is awsome but requires some serious renovations and upgrades. Our room was old and run down, curtains where falling apart and the kitchen was peeling in sections.
The hot water system was not working properly either to hot or too cold you keep getting shocked in the changes in water temperature. Seating areas around the pool where dirty and needed a major sweep and clean up. No umbrellas around the pool. The pool needs a major paint job and pieces of rock falling off around the pool. The choice of food at the restaurant is old and nothing has changed since we where there 3 years ago. This place has soo much potential.
Otherwise it is amazing for kids and it makes you feel like you are on a Islands some where because of its lay out and tropical nature.
Bobby
Stayed 5 nights in Jan 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest, We really appreciate you sharing feedback from your recent experience. We are sorry for the shortfalls in your experience and value your feedback. We will be looking into each of these areas shared. This feedback is really important to us and we will be working to make improvements. Kind Regards, The BreakFree Aanuka Beach Team
2/10 Terrible
Sami
1 Feb 2024
Sami
Stayed 1 night in Jan 2024
Response from The BreakFree Aanuka Beach Team on 21 Mar 2024
Dear Guest,We are sorry to see we have missed the mark with your experience. We apologise for the shortfalls in expectations, and it is our hope to welcome you back to provide a better experience in the future. Kind Regards, The BreakFree Aanuka Beach Team
8/10 Good
Andrea
30 Jan 2024
Andrea
Stayed 9 nights in Jan 2024
Response from The BreakFree Aanuka Beach Team on 21 Mar 2024
Dear Guest,We very much appreciate you sharing your experience. We hope to see you again for your next visit to Coffs Harbour. Kind Regards, The BreakFree Aanuka Beach Team
8/10 Good
Shane, Arncliffe
29 Jan 2024
Shane
Stayed 7 nights in Jan 2024
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Dear Guest,We are so happy to hear you enjoyed your experience. We hope to welcome you back again in the future. Kind Regards, The BreakFree Aanuka Beach Team
Response from The BreakFree Aanuka Beach Team on 20 Mar 2024
Thank you for sharing your review rating of your experience at BreakFree Aanuka Beach. We appreciate your review as we continue to strive to create improvements in our guest experiences. Thank you for sharing and we hope to see you again in the future. Kind Regards, The BreakFree Aanuka Beach Team
Property in general was looking tired so for actual price paid it was too expensive, there are better value option sin the area. The things you can do around the place are great but the accommodation is very tired.
It is a lovely property located near the beach and nature all around.
Jennifer
Stayed 2 nights in Jan 2024
10/10 Excellent
Daniel
4 Jan 2024
Daniel
Stayed 2 nights in Dec 2023
8/10 Good
Andrew
29 Dec 2023
Liked: Cleanliness, room comfort
Andrew
Stayed 3 nights in Dec 2023
8/10 Good
Mark
29 Dec 2023
Liked: Cleanliness, room comfort
9th stay at resort
1) Free to air TV did not work
2) WIFI did not work
3) Its a shame restaurant does not have table service anymore, told to order at bar, much better previously when waiter/waitress took your order at table
4)Very limited items on menu to order from
5) Spa pool not at full capacity, had limited water in it
Mark
Stayed 2 nights in Dec 2023
10/10 Excellent
James
Travelled with family, Travelled with family and small children
It was a great resort. The king room however was a bit impractical. No sink in the kitchenette and no space to store clothes or the bags made the room messy for the stay.
Michael
Stayed 4 nights in Dec 2023
6/10 Okay
evelyn
23 Dec 2023
evelyn
Stayed 3 nights in Dec 2023
10/10 Excellent
Mark
18 Dec 2023
Liked: Cleanliness, room comfort
Relaxing weekend
Relaxing weekend away clean very tropical looking right on the beach
Mark
Stayed 2 nights in Dec 2023
10/10 Excellent
Marea
14 Dec 2023
Liked: Cleanliness, room comfort
Lovely and Clean Accommodation.
The only drawback for a couple in their 60’s is the Parking situation is not inside the resort, perhaps we should’ve paid more attention to this minor detail when booking, we saw that premises had parking but in an allocated area.
Marea
Stayed 1 night in Dec 2023
8/10 Good
Michal
Travelled with family
13 Dec 2023
Liked: Cleanliness, room comfort
Michal
Stayed 1 night in Dec 2023
10/10 Excellent
David
10 Dec 2023
Liked: Cleanliness, room comfort
Great stay, beautiful place.
Thie resort is in tip top shape, pools are amazing, beach is perfect, and accommodation was excellent.
Will be back for sure.
Staff were all lovely, location was great. Room we were in needed some attention though, fly screen door was broken so had to have the glass door shut which was a shame. Overall though very nice
Furniture in both dining areas dirty with ripped blue chairs cushion on back wall on Breakfast dining room has stuffing coming out of seam
Room not serviced after 2 days
Dining staff with no idea of menu items dirty plates on breakfast bar
No person in massage area at anytime no service
Ground and gardens well kept.
Tracey
Stayed 2 nights in Nov 2023
6/10 Okay
Anita
Travelled with family and small children
21 Nov 2023
Car parking was limited - distance to rooms was pretty far when travelling with a baby and toddler, **having our own bedding for kids** had to do a few trips due to no trolleys in our car park.
Rooms were old but nice enough.
they do need to clean fans.
No tea towels in kitchen.
Reception staff were friendly and nice.
Cleaning staff were very friendly too..
Anita
Stayed 1 night in Nov 2023
6/10 Okay
Verified traveller
Business traveller
17 Nov 2023
Liked: Cleanliness
Disliked: Room comfort
The cabin I stayed in was in desperate need for refurbishment: insect screens damaged, window joinery corroded with questionable locking abilities.
Given the price charged breakfast was dissapointing, terrible scrambled eggs made from powder with no other choices (boiled?)
Groundkeeper using a petrol leaf blower on a peaceful Saturday morning around the guests, excellent noise treatment together with the exhaust gas lingering around the pool for quite a while.
Great location in need for some investment and a good manager
Great beach location however when we checked in the AC would not work and we were eventually moved to a less desiable room after wasting approx. 1 1/2 hours of our time and given a drink voucher for a glass of house wine!!!