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Property was clean and in a convenient location. Staff in the office were friendly. Unfortunately there was noise from other units and a constantly barking dog. Barbecue facilities and a breakfast option would have been a bonus.
Louisa
Stayed 1 night in Dec 2023
6/10 Okay
Stephen
29 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly & helpful staff
Good place for a night stop over
Small rooms
Very uncomfortable mattresses
Everything was really good had a nice meal at the pub which was walking distance supermarket very close to
Trevor
Stayed 1 night in Nov 2023
8/10 Good
Doug
12 Oct 2023
Doug
Stayed 1 night in Sep 2023
10/10 Excellent
Daniel Holly
7 Oct 2023
Daniel Holly
Stayed 3 nights in Sep 2023
2/10 Terrible
Joanne
6 Sept 2023
Joanne
Stayed 1 night in Sep 2023
Response from BW Parkside on 7 Sept 2023
Hi Joanne,Thanks for taking the time to leave your feedback. We have already taken the time to apologise directly to you in the messaging system provided by Expedia. As no arrangments were made for your after hours (after midnight)arrival we understand your frustration, but a full refund was given along with an apology. Being a small family business, we do not staff our reception 24 hours and we don't promote 24 hour service. Once again we sincerely apologise for any inconvenience caused.
We just needed somewhere to overnight during our trip and this place was fine. The room had all the expected amenities and it was clean, spacious and surprisingly quiet. There was ample parking, the Wifi was good and the property was within walking distance of multiple restaurants and a Woolworths supermarket in the main street.
Sonya
Stayed 1 night in Apr 2023
Response from BW Parkside on 14 Jun 2023
Thank you Sonya for staying with us and for leaving your thoughts. We hope to see you again.
Excellent stay right from check in. Owner/Operator was warm and welcoming. Room was fabulous - clean, fresh and comfortable. Kids loved the pool after a long trip and easy walkable distance to town. Will definitely stay again.
Danielle
Response from BW Parkside on 8 Jan 2023
Hi Danielle,Thank you so much for staying with us and for leaving your kind words. We hope to see you again.
Off road. Clean facilities. Car parking could be difficult
Noel
Stayed 1 night in Jan 2023
Response from BW Parkside on 8 Jan 2023
Thank you for staying .
10/10 Excellent
Eri
2 Jan 2023
Eri
Stayed 1 night in Dec 2022
6/10 Okay
Mary
Travelled with family
26 Dec 2022
Paid $330 for one night told yo park anywhere - no empty parks, no fan in shower towel and clothing were damp whilst showering.
Beds were comfortable - facilities could do with a paint
We were very annoyed about having to park our car 2 blocks away from the motel as there was no parks left at the motel room and I wasn’t the only one
Leisa
Stayed 1 night in Oct 2022
Response from Manager on 24 Oct 2022
Hi Leisa,Thank you for staying with us. We are sorry you experienced this issue. During busy times our carpark does fill but there is free parking on the street. Usually street parking is in close proximity to the motel. In our 18 years of service here we have not heard of the issue of having to park 2 blocks away. We are surprised to hear this. Kindest regardsVanessa McDonald
6/10 Okay
Rebecca
Travelled with family, Business traveller
16 Oct 2022
Liked: Cleanliness, staff & service
The owner lovely cannot fault her, tho I rang and wanted an early check in and she wasn’t there had to chase her down the pool area looks old leaves in pool, wifi didn’t work was told it was new system had issues stayed 3 nights with no internet with 13 and 15 boys very frustrating the cleaners didn’t wash our coffee mugs or even give us enough towels first night or top up our milk in fridge hot water tap falling off in my hand.. For the price I paid for 3 nights over $1200 dollars I would expect A very ordinary
Rebecca
Stayed 3 nights in Oct 2022
Response from Manager on 24 Oct 2022
Hi Rebecca,I’m so sorry that you encountered some issues with your stay. I’m sorry I was not in the office as your arrival was before 2pm our check-in time, but I believe I still let you in within 5 mins of your arrival. We pride ourselves on our Service and our Rooms, with new staff sometimes things get missed and this was the case on just one of the days on your stay. We also reimbursed you a 50 credit you did not mention and all other items were fixed or replaced as soon as it came to our attention. Kind Regards, Vanessa