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Holiday Express & Suites Portales by IHG

2.5 star property
Holiday Express & Suites Portales combines relaxation with entertainment, offering a spa tub for unwinding and a game room for fun-filled moments

Choose dates to view prices

Located in a rural setting, Holiday Express & Suites Portales offers relaxation and recreation. Enjoy the spa tub, indoor pool, and game room. Free breakfast and WiFi are provided, along with a business center for work needs. Local attractions are nearby.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is RM388
RM441 total
includes taxes & fees
29 May - 30 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 10.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Express & Suites Portales by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Holiday Express & Suites Portales by IHG?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Holiday Express & Suites Portales by IHG on 29 May 2026 start from RM388, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Express & Suites Portales by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Express & Suites Portales by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Express & Suites Portales by IHG?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Express & Suites Portales by IHG?

Checkout is at 11 AM.

Where is Holiday Express & Suites Portales by IHG located?

Situated in a rural location, this hotel is within a 15-minute walk of Roosevelt General Hospital, Eastern New Mexico University and Roosevelt County Museum. Greyhound Arena and Al Whitehead Field are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 219 out of 375 reviews
Rating 8 - Good. 88 out of 375 reviews
Rating 6 - Okay. 38 out of 375 reviews
Rating 4 - Poor. 11 out of 375 reviews
Rating 2 - Terrible. 19 out of 375 reviews

Reviews

Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great breakfast and the room was very comfortable. If we are every in the area, we will stay at you place.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were cleaned and staff was great with the breakfast being excellent 👌
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service from staff — both front desk and housekeeping! Room was clean and quiet.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on a quick trip to see our daughter sing at ENMU. The Hotel was clean, and safe. We loved the breakfast everything was fresh and tasty! The Staff was friendly and helpful, we will return❤️
Stayed 1 night in Oct 2025
Verified

8/10 Good

Brendan

Liked: Property conditions & facilities
I like staying here. This was my third time staying at this hotel. I would tell others to stay here as well. The breakfast was good and the rooms were comfortable and clean.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, comfortable hotel with great customer service.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Even though there was a school with teenagers, it was still pretty quiet.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super helpful and friendly
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Joel

Liked: Cleanliness, staff & service
The staff was very family oriented
Stayed 1 night in May 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and the rooms are big. This is a newer hotel and is well kept.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good hotel. It's clean, easy to find, and close to where I need to be tomorrow.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Staff was nice, beds were comfortable, only thing is bathrooms could be cleaner.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Dina

The room seem clean but when I opened one of the beds the sheets looked like they had been used. It had dark specks and hair. I’m pretty sure they did not change the sheets on that bed. Thankfully I didn’t have to use that bed and the other one seemed clean. Please change the bed sheets every time and customer leaves. Breakfast was good!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the better hotels in the area.

Clean room, newest facility in the area. Good lighting in parking areas. Comfortable bed.
Stayed 1 night in May 2024
Verified

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I have stayed here. It’s very quiet and the staff is very nice. This is my go to place in Portales. Thank you
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ted

Liked: Cleanliness, amenities, property conditions & facilities
The young man at the front desk was very good. He made check in easy and when the tornado siren sounded he personally knocked on our door and told us what we needed to do.
Stayed 1 night in May 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service
Overall, good place. We only stayed 1 night so hard to tell. Breakfast was above average with plenty of options!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerks professional, friendly and very helpful.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all friendly and helpful. We enjoyed our time in the hot tub for a while. The breakfast was great. My kid loved the pancake conveyor belt. It as entertaining and delicious.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, property conditions & facilities
The front desk was very courteous. Rooms were very comfortable and clean. Loved the shade to make the room dark. Changes to the soaps and lotions are a big improvement
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff met me at the counter late at night. Quick and easy check in. Room is clean and updated. White sheets/bed covers are a must for me and these are spot on!!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

alden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained. Room had a bath tub. Parking was well lit. But there was a sports team staying here that was very noisy until late.
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

They won't return your deposit

It was ok, they just didn't return my deposit yet, and the room was spotless when i left
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Jessica

Disliked: Property conditions & facilities

Not as nice as it seems

I stayed in this hotel for one night while driving through the area. Our original room had an ac that wasn't working and had a puddle forming right next to it and the room didn't have a phone to reach the front desk. After getting switched to another room we found that the next room had a concerning dip in the bathroom floor giving the impression that there was damage in the floor beneath. There was also a splatter mark on the blinds of some kind of liquid. This room had a phone, but it didn't work. The bed was comfy and the breakfast was good, but this hotel seems to be lacking is general maintenance. When I spoke to the front desk at my departure the attendant offered no solutions, only acknowledgment.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast options!!
Stayed 1 night in May 2026