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Reviews of Quality Inn

2.5 out of 5
Quality Inn
153 James Asbury Dr Nw, Cleveland, TN

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 447 reviews" "
Rating 8 - Good. 171 out of 447 reviews" "
Rating 6 - Okay. 77 out of 447 reviews" "
Rating 4 - Poor. 28 out of 447 reviews" "
Rating 2 - Terrible. 29 out of 447 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific value, clean, nice bedding, convenient to great restaurants.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very good property
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in & clean room. Nice breakfast choices.
Stayed 1 night in Mar 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in excellent shape.. good service
Stayed 1 night in Jan 2024

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, super accommodating
Stayed 4 nights in Jan 2024

6/10 Okay

Crystal

Stayed 2 nights in Dec 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Steven B

Travelled with partner
Liked: Staff & service
Property needs work.
Stayed 1 night in Dec 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A little tired but clean & comfortable
Property is showing its age. Roo was clean and comfortable but the TV didn't work. Phoned front desk and they just said system was not working. Breakfast was good for this level property. Bathroom was very small but nice and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kristin

Stayed 1 night in Dec 2023

6/10 Okay

Natisha

Travelled with family and small children
Liked: Amenities
Check in: it took awhile to check in, even though I was helped right away. It was very late at night and she was very nice. When I was done, I moved the car to a parking spot and was asked to come back to the office to swipe the card because she forgot to. The room was clean and warm. I took a shower in the morning and it was not draining at all. So I found myself in a pool of water and I was not about to give my toddler a bath this tub. Front desk offered to send someone but I figured it is easier to finish our drive home and give him a bath there.
Stayed 1 night in Dec 2023

4/10 Poor

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at night was very rude, couldn’t sleep at all because it was so noisy
Stayed 1 night in Dec 2023

10/10 Excellent

scott

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tamara

Stayed 4 nights in Nov 2023

8/10 Good

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Therese

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room smelled of dog.
Stayed 1 night in Nov 2023

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The carpet needs to be replaced in room 110! It was really disgusting. Looks like a lot of the hotel has been updated. If that much is being charged for a night’s stay, it should be a pleasant experience.
Stayed 1 night in Nov 2023

8/10 Good

Veronica

Stayed 3 nights in Nov 2023

8/10 Good

Donald

Liked: Staff & service, room comfort
Short and sweet
It was short and sweet
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent visits
This is our 3rd time staying at this location. Friendly staff comfortable beds nice rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a stop over to sleep. Breakfast is very good.
Stayed 1 night in Nov 2023

8/10 Good

Steve

Stayed 1 night in Oct 2023

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason Christopher

Stayed 1 night in Oct 2023

4/10 Poor

Benedicta

Travelled with partner
Disliked: Staff & service
I didn't like the service at the front desk. Also didn't appreciate finding a roach in the bathroom. Hotel is close to dinning places which is a good thing that's why I'll give them 3 stars.

8/10 Good

brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and safe would stay again
Stayed 1 night in Sep 2023
Response from Front Desk on 26 Sept 2023
Thank you so much for staying with us and giving a feedback regarding your stay.

6/10 Okay

June

Travelled with group
Disliked: Cleanliness, amenities
Coffee was very weak, therefore did not eat the breakfast...had bug in bathroom..could have used another couple of towels...big cockroach outside....
Stayed 1 night in Aug 2023
Response from Hotel Staff on 3 Sept 2023
Thank you for your comments regarding your stay. We have informed the appropriate department about your concerns. Rest assured, we will do our best to provide you enjoyable stay in future.

6/10 Okay

Eboney

Travelled with partner
Disliked: Cleanliness
My room was like under cover dirty . Smelled like smoke and dirty clothes and dirty dogs . Stains on the covers and floors . And finger prints on the head boards and tables . A box of hot pockets behind fridge on the floor from the last people there . And they gave me a 0 balance receipt that had no information on the 100 dollar hold that I still have not received.
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 3 Sept 2023
Thank you for your feedback. You reserved and stayed in smoking room. So obviously there will be smoke smell in room. Since you reserved through Expedia and paid to them and hence you got 0 balance receipt. We release the hold on card on same day and after that it take about 5-7 business days to reflect on your side, it depends on Bank or Credit card company. We will talk to appropriate department for your concerns/issues brought to our attention.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hesitate!
I was hesitant with the score, but I was pleasantly surprised. The room was clean and spacious, bed comfortable and bathroom cleaner than many more expensive hotels I’ve stayed in. Breakfast was good and plentiful. This is a diamond in the rough.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 3 Sept 2023
Thank you so much for rating us 10. We are happy to hear that we were able to make your stay perfect.

10/10 Excellent

Nicholas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkably clean and well maintained for a budget property. Definitely recommend this hotel.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 3 Sept 2023
Thank you so much for taking time to review your stay at Quality Inn - Cleveland. Your feedback is valuable to us and help us to improve ourselves.

8/10 Good

Raymond

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ease to get to.
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 3 Sept 2023
Thank you so much for your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff
Stayed 1 night in Jul 2023
Response from Front Desk Manager on 3 Sept 2023
Thank you for taking time to provide a feedback regarding your stay. Our staff work their best to provide a enjoyable stay at Quality Inn-Cleveland.

8/10 Good

John, Mount Carmel

Stayed 1 night in Jul 2023
Response from Hotel Staff on 3 Sept 2023
Thank you so much rating us online.

8/10 Good

Miranda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Mini family vacation, clean and quiet.
Stayed 1 night in Jul 2023
Response from Hotel Staff on 3 Sept 2023
Thank you so much Miranda for your feedback. It is really help us to improve our service.

6/10 Okay

Christy

Travelled with partner
Liked: Cleanliness, staff & service
I was very shocked when the gentleman said he needed $100.00 deposit. The room didnt cost that much. California, Hawaii, Las Vegas - never paid that much! On a good note, the bed was comfortable and the breakfast was good.
Stayed 1 night in Jul 2023
Response from Front Desk Manager on 3 Sept 2023
Hi Christy,Thank you so much for providing the feedback to us regarding your stay. We would like to assure that the 100 is a refundable deposit and it has been published on each websites. We are glad that you enjoyed your stay.

6/10 Okay

Samantha

Stayed 1 night in Jul 2023

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and easy access to shopping and restaurants.
Stayed 2 nights in Jun 2023

10/10 Excellent

David, Beeville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i did not like the hidden entrance to the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and very clean.
Stayed 1 night in Jun 2023