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Reviews of Homewood Suites by Hilton Cleveland-Solon

3 out of 5
Homewood Suites by Hilton Cleveland-Solon
6085 Enterprise Pkwy, Solon, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 288 out of 627 reviews" "
Rating 8 - Good. 164 out of 627 reviews" "
Rating 6 - Okay. 78 out of 627 reviews" "
Rating 4 - Poor. 59 out of 627 reviews" "
Rating 2 - Terrible. 38 out of 627 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Quinton

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I booked for an overnight stay due to A power outage. My room that was assigned had A broken shower. The water wouldn’t even come on at all. The lady behind the front desk moved me immediately to another room once I advised her which was great. However there was A dirty rag in the tub with red stuff all on it which appeared to be maybe hair dye. I chose not to even say anything about it as I was tired and me and my family just wanted to shower and get to bed. Breakfast was terrible the eggs were not edible and we were not able to get waffles due to A large group of kids literally A woman was making waffles for 45 minutes for almost 20 kids. Other than that no complaints. Staff was great that I interacted with.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for sharing your feedback. We are so sorry to hear that you experienced issues with your stay in your guest room and breakfast. We do hope you will come back again and give us another opportunity to make it right.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Beautiful rooms and area. Breakfast was very good also. Would stay again
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for staying at the Homewood Suites Solon. We hope to welcome you back again in the not-so-distant future.

6/10 Okay

Misty

Travelled with family, Travelled with family and small children
Liked: Amenities
Staff was nice and gave dinner recommendations in the area
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you for your positive feedback from your visit at the Homewood Suites Solon. We hope to see you again.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is in a good location in Solon the front desk staff was very nice. …and that’s about all it has going for it. This hotel was dirty bordering on filthy. We were given dirty sheets for the hideaway bed. There was a clump of long black hair in the tub. The chairs had crusty stuff all over them. Not once did we see any housekeeping staff. There were cookie or cracker crumbs in the hallway when we arrived. Three days later, those same crumbs were still in the doorway. We ended up checking out two days early to find somewhere else to stay because of the lack of cleanliness. We wouldn’t stay in a Homewood Suites again.
Stayed 5 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for sharing your feedback with us regarding your recent stay. We are so sorry we failed you in regard to the cleanliness of your room. Rest assured, we are looking into these matters with our housekeeping team.

6/10 Okay

William

Travelled with family
Met or exceeded our expectations
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Apr 2024
Thank you for staying with us.

6/10 Okay

kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Was great during the week while business travelers were occupying the property. When the weekend came it was loud, crazy, and hate to say it the demographic changed to a more raucous and urban crowd. Two thumbs up to the night desk girls Briana, and Veronica in the day- she was fantastic. Maid cleaned the room one day.
Stayed 5 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for your feedback. We hope to see you again in the not-so-distant future.

6/10 Okay

Franklin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very run down with minimal modern upgrades. Upon checking in, my first initial room had dirty floors, tables, a huge stain on the kitchen seat, dingy bed sheets and pillow cases, and lastly the shower had mold buildup around the soap holders and faucet. I requested a room change via the front desk and they were able to thankfully accommodate me to another room. My second room looked much cleaner and updated. Which makes me think, why provide that type of room to any customer in the first place with such major areas in need of immediate renovations. I travel 2-3 weeks per month for work and have stayed at every hotel imaginable. This was definitely a bad experience and I will sadly not be booking this location on any of my future work trips to the Ohio area.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 10 Mar 2024
Thank you for staying with us on your recent visit to Solon. We value your candid feedback and apologize for the issues you experienced while staying with us.

10/10 Excellent

Drainna

Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Thank you for staying with us at the Homewood Suites Solon. We hope to see you again on your next visit to Solon.

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Good night
Stayed 1 night in Jan 2024
Response from Hotel Management on 3 Mar 2024
We hope you enjoyed your stay. Please come back and visit us again.

10/10 Excellent

marcus

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you for staying with us. We hope to see you again in the not-so-distant future.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, always enjoyed a greeting when you walked in.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Thank you so much for your positive feedback. I will be sharing your comments with the team. Please come back and visit again when in the Solon area.

4/10 Poor

Mileisha

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on 21 Feb 2024
We are so sorry to see your rating of the property. We would love to hear more details about your stay and how we can improve. Thank you for taking the time to leave us a review.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Hotel Management on 24 Mar 2024
Thank you for staying with us at the Homewood Suites Solon. We hope to see you again on your next visit.

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, ease of check in plenty of parking, flet safe, resturants close by within walking distance.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 18 Feb 2024
Thank you for sharing your feedback with us. We hope to see you again when in the Solon area.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the room was nice but not what we thought we were getting. Also housekeeping missed some empty beer bottles and cans under the cabinets.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay. We hope you will come back and visit again when in the Solon area.

10/10 Excellent

Shanaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was Very Nice Comfy And Comfortable Maybe Think About Food Trays So It’s Easier To Get Food Up To The Rooms But It Was Definitely Nice Will Be Back
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for sharing your feedback with us. We will take your comments into consideration as we work to improve our guest experience.

8/10 Good

pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Shanaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was So Clean
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thanks for taking the time to give us your review. We hope to see you again when in the Solon area.

4/10 Poor

Gary

Liked: Staff & service, property conditions & facilities
They don’t make the beds, change the towels if you stay there for more than one night. A parently they have a staffing shortage. What should happen is the government agencies look at who’s on welfare and tell them there’s a job for them.
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan 2024
Thank you for your feedback.

6/10 Okay

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Shanell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet and friendly.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 28 Jan 2024
Thank you for staying with us. We hope you enjoyed your stay. Please come back again.

8/10 Good

George W.

Liked: Staff & service
I wish Hilton would invest into this property to get it to match the quality of modern hotels. This building shows its age, I have been coming to this hotel yearly since 2010 and it looks mostly the same as then. The shorthanded staff here are excellent with the 5 stars going to the breakfast staff for the service they provide although the food is only 3 star at best. The lowest stars go to the lack of attention your room receives during your stay. The room was very clean and serviced upon arrival, however three days/nights staying there was no other service provided. Full trash bags that was left in the hallway in the afternoon was not picked up until the next morning.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 25 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Richard, Rochester

Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Feb 2024
Thank you for staying with us at the Homewood Suites Solon. We hope you will come back and visit us again.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Icemaker was broke in our room
Stayed 2 nights in Jan 2024
Response from Hotel Management on 17 Jan 2024
Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience this may have caused you with the icemaker not working in your guest room. We hope to see you again soon.

10/10 Excellent

HERLESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Thank you for staying with us.

6/10 Okay

Angela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Thank you for staying with us.

6/10 Okay

Partricia

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
the room assignements. I asked 3x if we could be on the same floor a week before arrival and When we checked in we thought lady say she couldnt do it once we went online to see if rooms were sold out and they werent , we went back down and anoither young lady immediatley put us on the same floor. One of the rooms had dirty sheets and floor was sticky made it aware at front desk and say the manager would look into it and give a discount but when we checked out they say a manger not in & their's nothing they can do? Very disappointing
Stayed 1 night in Dec 2023
Response from Hotel Management on 8 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We hope you will consider staying with us in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Quite areas , safe and clean room
Stayed 3 nights in Dec 2023
Response from Management on 2 Jan 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 29 Dec 2023
Thank you for staying with us. We hope you come back again.

6/10 Okay

Tracy

Travelled with family
Liked: Amenities
They’re was a guy who checked me in Christmas night who was rude and after I came back at about 12 am to go to my room with my family to find I needed Clean bed linen because my duvet was badly stained with yellow stains and the sleeper sofa had no linens.I went to the front desk to get some and he came from the back very upset as if I’d a waken him from sleep then I ask for an extra blanket he slapped his thigh and shouted OMG at me I was a bit nervous and taken back.
Response from Hotel Management on 29 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We apologize for the cleanliness issues & rudeness you experienced from our staff. We will address your comments as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Donna

Travelled with partner
Liked: Amenities
We stopped here on our journey to Kentucky to visit family surprised about this facility! The bed was amazing as was the breakfast rooms are very clean no issues I would definitely stay here again whenever I could! I love this hotel brand and have been a member for about five years, but this is the first time I ever actually stayed at Homewood. Thank you for everything you do.
Stayed 1 night in Dec 2023
Response from Hotel Management on 29 Dec 2023
Thank you for sharing your positive feedback regarding your recent stay with us. We hope to see you again when in the Solon area.

6/10 Okay

Michael

Travelled with family
Staff not friendly, not bad but not great.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 19 Dec 2023
Thank you for sharing your feedback. We hope you come back and visit us again when you are in the Solon area.

6/10 Okay

Teairra

Travelled with family
Disliked: Staff & service
It was ok.
It was ok. We are locals and my daughter wanted to swim for her bday. Check in was good quick and easy. Room was cheap except there were dirty dishes in the dishwasher. At bed time my daughters used the pull out sofa. One side of the bed was broken and sunk on that side. Then noticed there was no bedding for it. Called down to desk no answer multiple times. Went down there and found the receptionist sleep on the couch in front of the fireplace. Smh then she argues that all the rooms has bedding and only gave me a sheet said that’s all age can do. I probably won’t stay here again. Will go to one on chagrin instead
Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
We would love to learn more details about your stay and how we can improve. Thanks for taking the time to give us your review.

6/10 Okay

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very uncomfortable and the sheets were very old. The bed was made wrong !
Stayed 5 nights in Nov 2023
Response from Hotel Management on 11 Dec 2023
Thank you for sharing your feedback regarding your recent stay with us. We will take your feedback into consideration as we work to improve our guest experience.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my windows faced in contained courtyard that was very scenic.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 1 Dec 2023
Thank you for staying with us. We hope to see you again in the not-so-distant future.

2/10 Terrible

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night attendant seemed unhappy with her life choices. I tried to call the front desk for extra pillows, and no one picked up. Called numerous times. Nothing. Utensils seemed like it was used and just returned to the drawers without cleaning. And the extra comforter for the sofa bed was just balled up like it has been used and not replaced with a clean one. I've never been so disgusted with a Homewood Suites before. And I'll probably think about staying at one again.
Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Nov 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
Should have read the most recent reviews..we had mold in the bath tub, holes in the wall, splatter stains on walls/kitchen cabinets, filthy pots and pans in the cabinets, sticky floors. Not the kind of place you would want to bring your child. Thankfully the manager gave us a partial refund so we could go stay somewhere else.
Stayed 4 nights in Oct 2023
Response from Management on 21 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We apologize for any inconvenience during your stay.

10/10 Excellent

Minh q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , safe location .
Stayed 2 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you for staying with us. Please come back and visit us again.

2/10 Terrible

Shana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was filthy , towels was physically dirty when I arrived , ceiling fan was caked up with dirty and was right over bed so couldn’t be turned on, tv didn’t work or stove and lady at front desk was rude gone tell me to unplug tv and plug it back in. Didn’t offer to move to and cleaner room with a working tv or anything
Stayed 2 nights in Oct 2023
Response from Management on 30 Oct 2023
Thank you for your candid feedback regarding your recent experience at our property. We apologize for any inconvenience you may have experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

Bryan T.

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for staying with us.

10/10 Excellent

Sydell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Thank you for staying with us.

8/10 Good

Tamyra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for staying with us. We hope you will come back and visit in the not-so-distant future.

4/10 Poor

Hazel

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing accommodations.
Starting with check, stood waiting to be acknowledged even though not busy because couldn’t check in and obtain a digital key. The furniture was tattered, the bedding and towels were dingy and in need of replacing with new ones one at least use some bleach. At almost $200.00 per night really not worth it. Didn’t feel real good about the space if I had been alone would not have stayed. Will not be staying at any Homestead again. Very surprised that this is a Hilton property.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Thank you for sharing your feedback regarding your recent stay at our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay and the staff were very nice and welcoming. They were professional and were able to answer any questions that we had. The property was very clean, quiet and just nice to stay at. The bed was comfortable, bathrooms were clean as well as the entire room. The rooms were way bigger than I expected. Plenty of room. Full size refrigerator, dishwasher, stovetop, dinning table, family room, huge bedroom and bathroom. I will definitely return next year.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 17 Oct 2023
Thank you for your positive feedback regarding your recent stay at our property. We hope to see you again on your next visit to the area.

6/10 Okay

April

Business traveller, Travelled with group
Liked: Staff & service
When we moved one of the chairs to try to get to a plug to sit on the chair and watch tv, there was a bunch of food under it. It was a large room. In desperate need of updating though.
Stayed 1 night in Oct 2023
Response from Hotel Management on 17 Oct 2023
Thank you for staying with us. We apologize for the cleanliness issues you experienced in your guest room. We hope you will come back and visit us again in the not-so-distant future.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Oct 2023
Response from Hotel Management on 16 Oct 2023
Thank you for staying with us. We hope you will come back and visit again in the not-so-distant future.

4/10 Poor

Oliver K, Gainesville

Business traveller
Very quite .
Stayed 3 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Thank you for staying with us. We hope you will come back and visit again in the not-so-distant future.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite, separated areas made it feel like an apartment. Very clean, friendly staff, variety of breakfast choices including omelettes, sausage, home fries, oatmeal, fruit, danish. Room 308 needs a little help as the fire extinguisher sprinkler leaks a small portion. No shampoo, luckily had my own. Very sound proof rooms, and black out drapes were great! Local area has great shops in beachwood, and easy access to casino. Overall very nice!
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We hope you will consider staying with us in the future when you're in the area.

6/10 Okay

JANE

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have stayed here many times and been satisfied. This time was awful. The couch was so old and lumpy, sleeper sofa was broken and couldn't use. The king bed was so loud and uncomfortable that everytime anyone moved everyone woke up. The tub needs updating badly. We will be looking for another place next time to stay.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our property. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Dharam

Liked: Cleanliness, staff & service, property conditions & facilities
I great property. Cool and clean
Stayed 1 night in Sep 2023
Response from Hotel Management on 25 Sept 2023
Thank you for your positive feedback. We hope you will come back and visit again.