Private kitchenette

Reviews of Douglas Inn And Suites

2 out of 5
Douglas Inn And Suites
2600 Westside Drive NW, Cleveland, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 999 reviews" "
Rating 8 - Good. 337 out of 999 reviews" "
Rating 6 - Okay. 92 out of 999 reviews" "
Rating 4 - Poor. 57 out of 999 reviews" "
Rating 2 - Terrible. 43 out of 999 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Cherri

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Beds too high, very small bathroom, yellow pillows
Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Cherri,We appreciate your feedback on the bed height and room amenities. We value all guest comments to enhance the overall experience for future guests. Should you have any further concerns, please reach out to our management team directly for further assistance.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-chain, friendly, reasonable.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jacob,We appreciate your feedback highlighting the friendly service and reasonable pricing during your stay. Your comments help us continue to provide a positive experience for all guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Very clean and simple room.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Douglas,We are delighted to hear that you found our hotel to be a good value and that you appreciated our clean and straightforward rooms. Your comfort and satisfaction are our priorities. Thank you for sharing your positive experience with us.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel structure, one level, easy parking. Nice facility, full of many small extras, they seem to try to go above and beyond.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Jim,We are delighted to hear that you appreciated our easy parking and the extra amenities we offer at our one-level motel. Providing a comfortable experience is our priority, and we are glad you noticed our efforts to go above and beyond. Your feedback is valuable to us as we strive to ensure all guests enjoy their stay with us.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price. My only gripe is that the comforter on one of our beds had multiple stains. Other than that very clean and nice facility.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Andrew, Thank you for taking the time to share your feedback with us. We appreciate your compliments on the overall cleanliness and facility. We apologize for any inconvenience regarding the comforter and will address this matter accordingly.

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, amenities
Staff was very friendly. Had a good selection for breakfast in the morning. The room was nice but we found 2 water beetles in the bathroom which scared my son. The beds were comfortable enough to get sleep. We stopped for a night in our way through the area.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Sarah,We are pleased to hear that you found our staff to be friendly and enjoyed our breakfast selection. We value your feedback regarding the room and will address this matter internally. We are glad you were able to have a restful night's sleep during your stay. Thank you for choosing our hotel as a stop during your journey through the area.

10/10 Excellent

Wayne, Allenford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Wayne,We are thrilled to hear that you had a wonderful stay with us! If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and VERY friendly staff! It was a steal of a deal. I would totally stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Martin,We are delighted to hear that you had a positive experience with our friendly staff during your recent stay. Our team takes great pride in providing excellent service to all our guests. It would be our pleasure to welcome you back for another enjoyable stay in the future.

6/10 Okay

VIRGINIA

Disliked: Staff & service
very noisy unable to sleep
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello VIRGINIA, We apologize for any inconvenience caused by noise during your stay. Your feedback is valuable, and we will address this issue with the team to ensure a more peaceful experience for future guests. Thank you for bringing this to our attention.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was not the greatest. We had stayed there in December as part of our 3 month trip and breakfast was excellent! Not so much in March. No yogurt, not much but biscuits and gravy or waffles. Juice was out, not much fruit (oranges) and no milk for cereal. In March there was eggs, sausage, bread, muffins, yogurt, fruit and juices as well as dry cereal and oatmeal. Milk available for drinking as well as cereal. Very disappointing on our way home. Won’t be staying again.
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jessica,We apologize that your recent breakfast experience did not meet your expectations. Our menu offerings may vary to ensure a diverse selection for our guests. Your feedback will be shared with the team for review. Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem, we will be back. Immaculately clean. No funky, smoke smells. No stains. Everything worked as it should. Modern shower. Plenty of space and so affordable. The staff was friendly. Breakfast was well stocked. Only notes I had were not a big deal: we only had decaf in the room, no regular. And it would be cool to have a couple gluten free options in breakfast—like yogurt, fruit or a meat, but oatmeal and oj was close enough for my needs. My family was pleased Very very comfortable thank you
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Rachel, We are delighted to hear that you found our hotel to be a hidden gem and appreciated the cleanliness, modern amenities, affordability, and friendly staff. Your feedback about the coffee and breakfast options will be noted for future improvements. We are thrilled that your family was pleased and comfortable during your stay. Thank you for sharing your positive experience with us.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Walter,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel was very courteous! We were checked in quickly and everything went smoothly. The room was clean and nicely updated for the price of the stay. Will definitely come back.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Stacy,We are glad to hear that you had a positive experience with our front desk team and enjoyed your stay in our clean and updated room. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very nice and modern.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Matthew,We're glad to hear that you enjoyed the modern design of your room. Thank you for sharing your positive experience with us.

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Not a quiet room. Lots of highway noise and noise from neighbors. Did not get much sleep. Breakfast was very sparse. Staff was very pleasant. Location was convenient.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Andrew, We are sorry to hear about the disturbance you experienced during your stay and appreciate your kind words about our staff and convenient location. Your feedback regarding the noise and breakfast has been noted for future improvements. Please feel free to reach out to our management for further assistance with your concerns.

8/10 Good

robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to from main highway. a good bargain for animal lovers
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello robert,We are delighted you found our hotel convenient and budget-friendly for animal lovers. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Linda F

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the cleanest places we have stayed in. Everything was done very well. We will be back.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Linda F,We are delighted to hear that you found our hotel to be exceptionally clean and well-maintained during your stay. It is rewarding to know that you had such a positive experience. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to food and interstate.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Mike,We are glad to hear you found our location convenient for dining and accessing the interstate. We aim to provide our guests with a prime location for easy accessibility to various facilities and services. Your positive feedback is greatly appreciated.

4/10 Poor

Ralph

Business traveller
Overall appearance was good, you can tell that they are making updates inside the room. Negative Part, I had several bugs in my room which I reported to the front desk.
Stayed 5 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Ralph,Thank you for taking the time to provide feedback on your recent stay. We appreciate your kind words about the overall appearance of our hotel and our ongoing updates. We apologize for any inconvenience caused by the presence of bugs in your room. We appreciate you bringing this to our attention and have addressed the issue promptly. We value your feedback as it helps us improve our service for future guests.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Angela,We are thrilled to hear that you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon for another fantastic experience!

2/10 Terrible

Jakob

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't even get to stay in my room bc they didn't tell me that there a 100 dollars security deposit So I got screw out of 70 dollars that I payed for my room already
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Jakob,We apologize for any inconvenience caused during your stay. Our security deposit policy is communicated in advance, and we regret if there was any oversight in providing you with this information. For any concerns regarding the security deposit, we kindly request you to reach out to our management team directly. Thank you for bringing this to our attention and we appreciate your feedback.

6/10 Okay

zoila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Good stay for the price. The only complain I have is the noise outside of our room in the hall. Loud conversations by staff and loud music by cleaning staff wasn't very respectful of people trying to rest.
Stayed 3 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello zoila, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the noise in the hall. We appreciate you bringing this to our attention and will address it with our staff to ensure a more peaceful environment for our guests in the future.

2/10 Terrible

Amber

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room looked fine until you looked closely. The door lock was broken, hair all over the shower floor, obviously had not been cleaned, snot on the bed, maybe? The water took a while to drain and just overall poorly cleaned. The hotel was not helpful and actually accused us of lying
Response from Manager on 31 Jan 2024
Hello Amber, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you encountered during your stay. We take cleanliness and maintenance issues seriously and will address them with our team. We regret if you felt accused of lying; that was not our intention. We apologize for any misunderstanding.

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Shower was nice but water stayed cold. And water splashed out of shower.
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Casey,Thank you for sharing your feedback regarding the shower. We apologize for any inconvenience you may have experienced. We appreciate your input and will take your comments into consideration for further improvements.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I had to change my plans due to a winter storm that was affecting the area. I was able to switch days and I’m was super thankful because of that. The room was bigger than I had anticipated. The bed was a king and pretty comfortable. There was a walk in shower as well the only issue I had was the shower was just a little awkward with the water on one side and the shower head on the opposite side. I wound recommend this hotel if you are in the area.
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Sarah,Thank you for choosing our hotel for your recent stay. We're glad that we were able to accommodate your change in plans. It's wonderful to hear that you found the room to be spacious and the king bed comfortable. We appreciate your feedback regarding the shower layout and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back if you're ever in the area again.

8/10 Good

Edythe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I have stayed at this hotel may times in the last 15 years. This time was different. Has it changed hands? It is in the midst of a major remodel but was still quiet and comfortable. My only complaint is that we went for breakfast at 845 and there was nothing, not even coffee.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Edythe,Thank you for your loyalty to our hotel over the years! We apologize for the inconvenience you experienced with the breakfast service. Our team is working hard to ensure a smooth transition during the remodel process, and we apologize for any temporary disruptions. We appreciate your feedback and will use it to improve our service for future guests.

6/10 Okay

Marcia

Travelled with partner
Liked: Amenities
Only one set of towels for two guests. Door hard to close
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Marcia, Thank you for your feedback regarding the towel and door inconvenience experienced during your stay. We apologize for any inconvenience caused and appreciate you bringing this to our attention. Your feedback is valuable, and we will use it to improve our services.

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Kathleen,Thank you for choosing our hotel for your stay! We truly appreciate your high rating and are thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 Good

Daniel

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Daniel, Thank you for staying with us! We appreciate your rating and hope you had a great experience. If there's anything you'd like to share with us, please don't hesitate to reach out to our hotel directly. We value your feedback and look forward to welcoming you back in the future for another great stay.

10/10 Excellent

CLIFFORD, Gulliver

Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello CLIFFORD,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide excellent service and are thrilled that we succeeded in meeting your expectations. Should you have any additional comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , comfortable, quiet and friendly staff Everything we needed. .
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Rebecca,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel clean, comfortable, and quiet. Our friendly staff is always here to ensure that you have everything you need during your stay. We hope to welcome you back in the future!

8/10 Good

Kristen

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Kristen, Thank you for choosing our hotel for your stay! We truly value your business and hope you had a pleasant experience with us. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We appreciate your support and look forward to another opportunity to serve you in the future.

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbours in the room next door were a little loud as they settled in. Not rude loud, just not realizing noise seemed to travel easily into our room.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Wayne, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the noise from neighboring guests. We understand that it can be frustrating when noise travels easily between rooms. We appreciate your understanding and hope that it did not greatly impact your overall experience with us.

10/10 Excellent

tena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello tena, We are thrilled to hear that you had a fantastic experience during your stay with us! Our team takes great pride in providing exceptional service and ensuring that our guests have a wonderful time. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another incredible stay!

10/10 Excellent

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Rebecca,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any additional comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Dan,Thank you for choosing our hotel for your recent stay! We're delighted to see that you had an enjoyable experience. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Yolande, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks OK,but the renovation details are not really good,hope it is not boss diy
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Yolande,Thank you for sharing your feedback with us. We appreciate your input regarding the renovation details. Our team always strives to provide a pleasant stay for our guests. We will pass along your comments for further improvement.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very reasonable with good quality
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Jim,Thank you for your feedback! We're thrilled to hear that you found our hotel to offer good quality at a reasonable price. It's always our goal to provide a positive and satisfactory experience for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Donna,Thank you for choosing to stay with us. We're thrilled to hear that you had a great experience during your stay. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Denise,Thank you for choosing to stay at our hotel! We are delighted to hear that you had such a fantastic experience during your visit. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon for another excellent stay!

4/10 Poor

christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello christopher,We apologize if your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so we can address any concerns you may have had. We appreciate your business and hope you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

MICHAEL, CANTON

Travelled with partner
Liked: Property conditions & facilities
Looks like they are upgrading this property. In our room, the hot water took a little while in the shower to get hot. The toilet is not seated the boats were loose. The door didn’t shut right with the main door lock would not lock.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello MICHAEL,Thank you for sharing your feedback regarding your recent stay. We appreciate your patience as we make improvements to our property. We apologize for any inconvenience you experienced with the hot water in the shower, loose toilet seat, and the door lock. We value your comments and will address these concerns accordingly.

4/10 Poor

Eric

Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Eric, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your opinion and would appreciate it if you could reach out to our hotel directly so we can address any issues you encountered.

10/10 Excellent

Chastity Reno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy process to check in and it was clean and quiet.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Chastity Reno,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our check-in process to be easy and the hotel to be clean and quiet. We strive to provide a comfortable and hassle-free experience for each guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

HOWARD

Business traveller
Liked: Staff & service, property conditions & facilities
I like the convenience of the property. It was right off the interstate.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello HOWARD,Thank you for choosing our hotel for your stay and for highlighting the convenience of our location, which is perfect for travelers. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
They need to finish remodeling. Lighting incomplete, no do not disturb card… it was adequate and you get what you pay for….. walking distance to Cracker Barrel.
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Stephen,Thank you for sharing your feedback with us. We appreciate your comments regarding the remodeling and lighting. We understand the importance of ensuring a comfortable stay for our guests and will take your feedback into consideration. Should you have any further concerns, we recommend reaching out to our management team directly. We hope you had an overall satisfactory experience with us and enjoyed the convenient location.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rainfall shower with vanity separate from shower area was very nice. Large clean room with comfortable queen beds. Good continental breakfast includes coffee machine with several coffee selections. Orange juice was good.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Sharon,Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed our rainfall shower and separate vanity area, as well as your spacious and clean room with comfortable queen beds. It's great to know that you also appreciated our continental breakfast with a wide selection of coffee and tasty orange juice. We hope you had a wonderful stay with us and look forward to welcoming you back in the future.

8/10 Good

HOWARD

Business traveller
Decent property. Great for the money.
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello HOWARD, Thank you for your feedback! We're glad to hear that you found our property to be decent and great value for money. We appreciate your support and hope to welcome you back in the future for an even better experience.

6/10 Okay

Renee

Travelled with family and small children
Liked: Staff & service
The place had roaches, no so in the shower, Old furniture
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Renee,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will pass it on to our management team for further review and improvement. Please feel free to contact our management directly to discuss your experience in more detail.

10/10 Excellent

Donna

Stayed 2 nights in Nov 2023
Response from Manager on 16 Dec 2023
Hello Donna,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the near future.