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Poor housekeeping did not attend to room 2 out of 5 days. Front desk seemed uninterested. A bag of my dirty laundry was THOWN AWAY (approximately $200) while left on the bed. Manager and CORPORATE refused to address the issue as I couldn’t prove it. We will NEVER stay at any Best Western ever again. Very disappointing.
Mark
Stayed 5 nights in Mar 2024
Response from Manager on 1 May 2024
Hello Mark, We sincerely apologize for the inconveniences you experienced during your recent stay. Your feedback has been noted and will be shared with the appropriate departments for internal review. If you would like to further discuss your concerns, we recommend reaching out to our management team directly. Thank you for bringing this to our attention.
Hello Diana,We are delighted to hear that you found our hotel nice during your recent stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to contact our management team.
Hello Justin,We are delighted to hear that you found value in your stay with us. Your satisfaction is our priority, and we hope to welcome you back for another fantastic experience in the future.
The staff was helpful, the room was clean - we were on the "back" side of the building. so there was little traffic noise. Breakfast was good.
Norm
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Norm,We're thrilled to hear you found our staff helpful and enjoyed the cleanliness of your room. It's great that you had a peaceful night on the "back" side of the building. Delighted you enjoyed the breakfast during your stay as well. Thank you for your kind feedback!
Staff is very friendly and helpful. Nice pool but needs to be a little warmer. Great Airport shuttle.
Phillip
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Phillip,We appreciate your kind words about our friendly staff and convenient airport shuttle service. We'll take note of your feedback about the pool temperature for future improvements. Thank you for staying with us and sharing your experience!
6/10 Okay
Vickie
Travelled with family
12 Apr 2024
The property itself was clean and the accommodations were OK, but the staff was rather indifferent and for the price I paid it certainly was not worth the value.
Vickie
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Vickie,We appreciate your feedback on our clean property and accommodations. Rest assured that we will address your concerns with our team to ensure better service. We strive to provide value to all our guests and regret any inconvenience caused.
The property was acceptable. Poor parking layout. breakfast was the same every day. No maid service and nobody at dak to check out. Beds were uncomfortable
Johnathan
Stayed 3 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Johnathan,We appreciate you taking the time to share your feedback with us. Guest satisfaction is important, and we regret to hear about the challenges you experienced. Your comments will be shared with the relevant teams for review. We hope you will consider reaching out to our management team directly to address your concerns further.
Hello Mark,We're delighted to hear that our hotel's proximity to the airport was convenient for your travels. Your feedback is appreciated and we hope to welcome you back in the future.
10/10 Excellent
omar
31 Mar 2024
omar
Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello omar,We are delighted to hear that you enjoyed your stay at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!
Hello Marie,We appreciate your kind words about our staff's hospitality and assistance during your stay. Your satisfaction is our top priority, and we're delighted to hear that you had a positive experience with us. Our team strives to provide exceptional service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
10/10 Excellent
Michael
Business traveller
23 Mar 2024
I stayed at the hotel for three nights. I chose the hotel because it was about one-third the cost of a downtown hotel, given their tax, added fees, and parking fee. The hotel was convenient, with a 5-minute shuttle ride to the airport rapid transit station. The shuttle was always available on my schedule—not the hotel’s. The room was quiet and clean. The breakfasts were substantial. I had no complaints.
Michael
Stayed 3 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Michael,We are delighted to hear that you enjoyed our convenient location, efficient shuttle service, clean rooms, and substantial breakfasts during your stay with us. Your satisfaction is our top priority, and we are pleased to know that we met your expectations. Should you have any future travel plans to our area, we hope to welcome you back for another pleasant stay.
Hello Sharon,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon.
Hello Wiston G,We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive feedback. Your satisfaction is important to us, and we hope to welcome you back in the future.
6/10 Okay
Kandice
18 Mar 2024
This is an older hotel, has an odd smell, basic amenities, beds are worn, pillows are flat, rooms are muggy. I was there for four nights, check in was easy, didn’t interact with staff other than check in & check out. Not 5 star rating but it was a place to sleep.
Kandice
Stayed 4 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kandice,We appreciate you sharing your experience with us. We strive to provide a comfortable stay for all our guests. Your feedback will be shared with the management team for their review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
4/10 Poor
Mariusz
16 Mar 2024
Mariusz
Stayed 5 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Mariusz,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.
2/10 Terrible
Juan
11 Mar 2024
Juan
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Juan, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have so that we can address them accordingly.
4/10 Poor
Tara
10 Mar 2024
It wasn’t worth the 150 deposit
Tara
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar 2024
Hello Tara, We're sorry to hear that your stay fell short of expectations. Your feedback is valuable to us, and we encourage you to reach out to our management team to further discuss your experience. Thank you for choosing to stay with us.
Hello Khaled, We apologize for any inconvenience you experienced during your stay near the airport. Your feedback is valuable and will be shared with the team for further review and improvement. If you have any further concerns, please do not hesitate to contact our management team directly for assistance.
Hello Susan,We are delighted to hear that you had a smooth check-in experience and found our front desk team to be friendly. Our staff prides themselves on providing exceptional service to all our guests. Should you have any future stays with us, we look forward to welcoming you back for another great visit!
One night stay for a next day flight. Arrived at night. Property overall was good. Parking area was dark and not the best. Room was decent but could use some upgrades. Hallway felt more like a motel environment. Staff was friendly and very helpful. Breakfast bar was great!
Shannon
Stayed 1 night in Jan 2024
Response from Manager on 3 Mar 2024
Hello Shannon,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and helpful and enjoyed our breakfast offerings. Your comments regarding the parking area and room upgrades are duly noted for future improvements. We hope to welcome you back for another stay in the future.
Found the facility to be very quiet and the staff was very
attentive.
Thomas
Stayed 4 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Thomas, We are delighted to hear that you appreciated our peaceful ambiance and attentive team members during your stay. Your feedback is truly valued, and we look forward to welcoming you back for another serene experience.
A great place to stay! Convenient to a shopping center, to a gym and community center, and close to some parks to enjoy the outdoors. The room was perfect, and a great place to unwind.
Kellam
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Kellam,We're delighted to hear that you enjoyed your stay with us and found our location convenient for your needs. It's great to know that you were able to relax in your room and take advantage of the nearby amenities. We appreciate your positive feedback and hope to welcome you back in the future.
Very pleasant experience, I really enjoyed my stay. Thank you to the front desk, they were so helpful. Great breakfast
Brittney
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Brittney,We are thrilled to hear that you had a pleasant experience during your stay and enjoyed our breakfast offerings. Our team at the front desk will be delighted to know that their assistance enhanced your visit. Your feedback is greatly valued, and we hope to welcome you back in the future.
10/10 Excellent
Colleen, Lakemore
21 Feb 2024
Liked: Staff & service, amenities
We like the convenience to airport and parking.
Colleen
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Colleen,We are pleased to hear that you found our hotel's location convenient for your travels. Thank you for highlighting our parking services as well. Should you have any future stays with us, we hope you continue to enjoy our amenities.
Breakfast was really good and the room was quiet and the staff was accomodating. Shower was nice and hot.
George
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello George,We are delighted to hear that you enjoyed our breakfast, quiet room, and accommodating staff during your stay. It's wonderful that you found the shower to be nice and hot as well. Your feedback is greatly appreciated, thank you for sharing your experience with us.
Hello Mark,We're delighted to hear that you had an excellent experience during your stay with us! If you have any further feedback or if there's anything we can do to assist you in the future, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back soon!
10/10 Excellent
Nicole
14 Feb 2024
Nicole
Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Nicole,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
Hello Marc,Thank you for your kind words about our staff! We take tremendous pride in providing excellent service to our guests. It's great to hear that our team made a positive impression on you during your stay. We hope to have the opportunity to welcome you back in the future for another outstanding experience.
Hello Charlie, Thank you for your feedback regarding the comfort of our bed. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration for future improvements.
Hello Monica,Thank you for sharing your experience with us! We appreciate your kind words about our cleanliness and friendly staff. We strive to provide a pleasant and welcoming environment for all our guests. We value your feedback and hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Salameh
31 Jan 2024
Salameh
Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Salameh,We are thrilled to hear that you had such a wonderful experience during your stay with us! We hope to welcome you back soon for another perfect stay.
10/10 Excellent
Keith
30 Jan 2024
Keith
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Keith,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.
Hello Antoinette,We apologize for any inconvenience you may have experienced during your stay with us. We value your feedback and take it seriously as we work to enhance our guest experience. Please feel free to contact our management team directly to further discuss your concerns. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.
6/10 Okay
Philip, Paris
28 Jan 2024
Liked: Staff & service, amenities
You get what you pay for, as the saying goes
Philip
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Philip,Thank you for your feedback. We appreciate your perspective on the value for money at our hotel. We strive to provide a range of amenities and services that cater to different budgets and preferences. If you have any specific concerns or suggestions, please do not hesitate to contact our management team directly. We always aim to improve our guest experience.
6/10 Okay
In
26 Jan 2024
In
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello In,We appreciate you choosing our hotel for your stay. If there is any specific feedback you would like to share with us, please reach out to us directly. We strive to provide the best experience for our guests and would love to address any issues you may have encountered during your stay.
2/10 Terrible
Peter
22 Jan 2024
Disliked: Property conditions & facilities
Old and run down. Place smelled awful. Asked for extra pillows and never got any. Shower didnt drain. All around terrible experience
Peter
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Peter, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We have taken note of your concerns and will address them with our team to ensure that future guests have a more enjoyable experience. We appreciate your input and hope to have the opportunity to welcome you back in the future.
6/10 Okay
Christine
22 Jan 2024
Christine
Response from Manager on 25 Jan 2024
Hello Christine, We appreciate you taking the time to share your experience. If there are any specific concerns or feedback you would like to share with us, please feel free to reach out to our hotel directly. We value your input and hope to welcome you back in the future for an even better stay.
Hello Robert, We appreciate you choosing our hotel for your recent stay. If there is any specific feedback you would like to share with us, please do not hesitate to reach out to our team directly. We hope to have the opportunity to welcome you back in the future.
2/10 Terrible
Wynn
17 Jan 2024
Wynn
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Wynn, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly with any specific feedback so that we can address any areas of improvement. We value our guests' feedback and strive to provide the best possible experience. We hope to have the opportunity to serve you better in the future.
8/10 Good
Desh Deepak
13 Jan 2024
Desh Deepak
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Desh Deepak, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
6/10 Okay
Ray
8 Jan 2024
Ray
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Ray,Thank you for choosing our hotel for your recent stay. We appreciate your rating and would love to hear more about your experience. Please feel free to reach out to us directly so we can address any concerns or feedback you may have. We hope to welcome you back in the future for a better stay.
8/10 Good
Jennifer
8 Jan 2024
Jennifer
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Jennifer,We appreciate you choosing our hotel for your stay. If there is anything specific we can assist you with, please don't hesitate to contact us directly. We value your satisfaction and look forward to welcoming you back in the future.
I don’t like how dark the parking lot is.
The room is perfect. The breakfast was good
marianne
Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello marianne,Thank you for your feedback. We appreciate your positive comments about the room and breakfast. Regarding the darkness of the parking lot, we understand your concern and will take it into consideration for future improvements. Your input is valuable to us and we strive to make every guest's experience comfortable and enjoyable.
Hello Jeanne,Thank you for your kind words about our staff! We're delighted to hear that they were able to assist you during your stay. We strive to provide excellent service to all our guests and it's great to know that our staff made a positive impact. We value your feedback and appreciate you choosing our hotel.
Hello Carol, We apologize if your recent experience at our hotel did not meet your expectations. We kindly request you to reach out to our hotel directly with any specific feedback you may have regarding your stay. We appreciate your time and look forward to the opportunity to make it right.
8/10 Good
Diana
Business traveller
26 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Nice staff
Very Nice staff! Clean rooms - but the bath mats need to be replaced and upgraded. It’s a simple fix that could enhance the stay
Diana
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Diana,Thank you for your feedback on our staff and the cleanliness of our rooms. We appreciate your suggestion regarding the bath mats and will certainly take it into consideration for future improvements. We hope you had an overall pleasant stay and look forward to welcoming you back in the future.
Hello German,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future.
2/10 Terrible
Chris
23 Dec 2023
Disliked: Staff & service
Terrible customer service
I booked Best Western because it stated on its website it is a pet friendly hotel. It is not. After my payment was processed on site and after my dog had already been spotted in the car, I was informed that the hotel DID NOT accept pets. I asked for a refund and was refused even after I reminded them the website said it was pet friendly and that pets stay free. Very professional! And it felt “scammy.”
Chris
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Chris, Thank you for choosing Best Western for your recent stay. We apologize for any inconvenience you experienced regarding our pet policy. We understand your frustration, and we're sorry for any miscommunication regarding the website information. We encourage guests to inquire about our pet policy prior to arrival to ensure a smooth check-in process. We appreciate your feedback and will use it to improve our services. Please reach out to our management team for further assistance regarding your refund request.
Hello Aaron,Thank you for taking the time to share your feedback. We appreciate your comments and will be sure to pass them along to our team for review and improvement. We hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.
Hello Jesus Ernesto,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We strive to provide a clean and comfortable environment for our guests, and we will address this issue with our housekeeping team to ensure it doesn't happen again.