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Reviews of Clearwater Lodge

2.5 out of 5
Clearwater Lodge
Eden Road 331, Clearwater, BC

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 166 reviews" "
Rating 8 - Good. 68 out of 166 reviews" "
Rating 6 - Okay. 35 out of 166 reviews" "
Rating 4 - Poor. 13 out of 166 reviews" "
Rating 2 - Terrible. 5 out of 166 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service
Rooms have convenient patio doors.
Stayed 1 night in Sep 2021
Response from Front Desk on 26 Oct 2021
Thank you for your review.

4/10 Poor

Rosanne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing for the price
Overworked staff did their best but this hotel needs a lot of work. There were no warm blankets on the beds - a light sheet and coverlet was what was available. The heater in the room was ridiculously loud and spewed out a fair bit of dust. Breakfast included - why bother? It was less than mediocre.
Stayed 1 night in Oct 2021
Response from Simran on 15 Oct 2021
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some facilities. Also, We have 24 hour desk service if you need warm blankets or any other service we are happy to provide you the best customer service.

4/10 Poor

Aleksandra

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown rooms, common areas renovated. Ok for one night. Wish we knew about the new Best Western next door at time of booking. The only positive was a short distance from Hog and Hop which is excellent!
Stayed 1 night in Sep 2021
Response from Simran on 8 Oct 2021
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and hotel that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Also, Bestwestern is not open yet.

10/10 Excellent

Norma, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop and see nature, hotel was well run and worth the effort to go there. We had a small patio to enjoy our stay with to sit outside with our morning coffee. Nice community to walk around in.
Stayed 1 night in Oct 2021
Response from Simran on 8 Oct 2021
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved our place. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service

10/10 Excellent

Ron P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious, wonderful bed, restaurant food and staffing were great
Stayed 1 night in Oct 2021
Response from Simran on 6 Oct 2021
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved our service. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

6/10 Okay

Nona

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We’ve stayed here before and really enjoyed it. This time we found our room run down. The carpet was not nice and was pulling away at all the doorways. Disappointed for the price!!
Stayed 1 night in Sep 2021
Response from Front Desk on 30 Sept 2021
We would like to sincerely apologize to you for the inconvenience that it may have caused you during your stay at our hotel. Thank you for your feedback.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice area to walk
Stayed 1 night in Sep 2021
Response from Front Desk on 29 Sept 2021
Thank you for your review!

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Clearwater.
Friendly, helpful staff, who went the extra mile to be accommodating and responsive. Our room was more than adequate, and we had an excellent stay.
Stayed 1 night in Sep 2021
Response from Front Desk on 28 Sept 2021
Thank you for your review.

10/10 Excellent

JOE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big nice indoor poll and hut tub front desk very friendly
Stayed 1 night in Sep 2021
Response from Front Desk on 28 Sept 2021
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
While clean and quiet and comfortable it is rather dated.
Stayed 1 night in Sep 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room and great amenities! However the table wasn't very clean (it was streaky). Other than that though, we had a great stay!
Stayed 1 night in Sep 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

10/10 Excellent

Judson

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Maria on 17 Sept 2021
Hello Judson, Thank you and hope to see you again as our guest.

10/10 Excellent

Daniel

Stayed 1 night in Sep 2021

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

6/10 Okay

Maxine, Osoyoos

Travelled with partner
Liked: Cleanliness, staff & service
The property could use an updating. Everything works fine it is just a bit old looking.
Stayed 1 night in Sep 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Charlotte

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved that the hot tub and pool were open. I hated the people very loud in the restaurant at the hotel. Also the walls wete paper thin. I could hear the guy across the hall slam his door a bunch of times. Also there was mold on the walls and floor of the bathroom in our hotel room. I was super excited to take a bath in the soaking tub until i saw this and skipped it all together because i was grossed out. I was also disappointed by the lack of tv channels. I dont like the news or children stations and thats all you have. Maybe invest in a movie station or the comedy network.
Stayed 2 nights in Sep 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Jason Rosendo

Travelled with partner
Disliked: Cleanliness
The room was not ready
Stayed 1 night in Sep 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. .

8/10 Good

AJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place was just fine
Stayed 2 nights in Aug 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback.

8/10 Good

Judson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. It's a nice hotel that is on the highway. Having the restaurant and continental breakfast is a bonus. Also, I loved the little sitting areas outside of each room. It was nice to sit and relax after a day of driving. I would highly recommend staying here.
Stayed 1 night in Aug 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. .

6/10 Okay

Shadiah

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked the style and layout of our rooms. I didn’t like that we found multiple nuts all over our room like they forgot to vacuum the floor. There was also “crumbs” of some kind in the hideaway couch. They never changed the sheets thinking no one slept in it.
Stayed 1 night in Aug 2021
Response from Front Desk on 8 Sept 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, hotel was quiet and clean. Everything one looks for in a hotel
Stayed 1 night in Aug 2021
Response from Front Desk on 31 Aug 2021
Thank you for your review. We're happy to hear you enjoyed your stay and the breakfast. Hope to see you again soon!

8/10 Good

yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good.
Stayed 1 night in Aug 2021
Response from Front Desk on 31 Aug 2021
We are glad you enjoyed your stay, thank you for your review

8/10 Good

Samantha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The restaurant attached was amazing
Stayed 1 night in Aug 2021
Response from Front Desk on 31 Aug 2021
Thank you for your review. The Gateway Grill is a local favorite and always does a great job. Glad you got to enjoy!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and easy access. Room was comfortable.
Stayed 1 night in Aug 2021
Response from Front Desk on 24 Aug 2021
Thank you for your kind review, we appreciate your feedback!

4/10 Poor

Manmohan

Disliked: Staff & service
Stayed 3 nights in Aug 2021

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service
Not bad for a stop over
The hotel was a bit dated. The washroom is not sound proof so you can hear almost everything. The bed was comfy and the property is beautiful. The pool rocked. Breakfast was lacking in quality.
Stayed 1 night in Aug 2021
Response from Front Desk on 24 Aug 2021
Thank you for your feedback Geoff!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sized well, had a decent little kitchenette. The price was good for what you got. The morning breakfast was slightly better then expected. Our room was on the second level and the door did not seal all the way to the bottom, allowing the hallway noise to come in
Stayed 1 night in Aug 2021
Response from Front Desk on 17 Aug 2021
Thank you for your review, we appreciate you taking the time to let us know how your stay was and hope to see you again soon!

8/10 Good

Sandi

Liked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Janinne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Front Desk on 17 Aug 2021
Thank you for your rating Janinne!

10/10 Excellent

Miso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed only one night but it was great. Room was clean most importantly. Staff was helpful. Really have nothing bad to say about hotel.
Stayed 1 night in Aug 2021
Response from Front Desk on 17 Aug 2021
Thank you for your review Miso! We appreciate you choosing the Clearwater Lodge for your accommodation needs and hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Hotel feels & looks old and smells bad, but is great for its price. Pool, hot tub and sauna are big pluses. Staff are very nice!
Stayed 1 night in Aug 2021
Response from Front Desk on 17 Aug 2021
Thank you for your review, we appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but back door needs repair
Stayed 1 night in Aug 2021
Response from Simran on 10 Aug 2021
Thank you for taking the time to provide your feedback.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Room was clean but washroom need moreTLC. Grass area in back was nice. Breakfast was not great very limited selection. Staff was helpful and friendly
Stayed 1 night in Jul 2021
Response from Simran on 10 Aug 2021
Thank you for taking the time to provide your feedback. We offer continental breakfast, its first come first serve. We will try our best to add more items in our continental breakfast.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room. Good continental breakfast. Little to no sound dampening between rooms though
Stayed 1 night in Aug 2021
Response from Simran on 10 Aug 2021
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Shohrat

Stayed 1 night in Jul 2021

10/10 Excellent

Shashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Front Desk on 22 Sept 2021
Thank you for your feedback.

2/10 Terrible

Verified traveller

We travelled from Kamloops to Clearwater after booking a room that according to Expedia was pet friendly but we’re denied a room on that very reason. This property is not pet friendly as they have told Expedia in the past. We forced to travel three more hours to find a room and at Three Hundred plus dollars for a few hours of rest.
Stayed 1 night in Jul 2021
Response from Simran on 3 Aug 2021
Thank you for your feedback but on Expedia it says NOT pet friendly. Sorry for the inconvenience Thank you Have a wonderful day

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room! Would like to see recycle bins in the rooms.
Stayed 1 night in Jul 2021
Response from Simran on 3 Aug 2021
Thank your for your feedback. Have a wonderful day

6/10 Okay

Yuk-Keung

Stayed 1 night in Jun 2021
Response from Simran on 10 Aug 2021
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

meighan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Simran on 27 Jun 2021
Thank you for choosing our hotel for your accommodation needs. We will look forward to seeing you in future Have a wonderful day Stay hydrated

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020