Hotel Keluarga di Civitella in Val di Chiana

"My family of 4 absolutely loved this resort. Stunningly beautiful views of Pienza and the Tuscan hill country. Quiet. Relaxed. Luxurious Italian farmland. Loved it and want to return. Was the only place in Italy my family was very sad to leave. The restaurant was great. Breakfast included was very good. Room was beautiful- we were in a 2 bedroom apartment."

"Sehr schöne alte Klosteranlage. Alles sauber. Personal nett. Kleine startschwierigkeiten gab es mit der Klimaanlage. Konnte aber schnell gelöst werden. Frühstück war gut. Von allem was dabei."

"Small family-owned inn located in center of Civitella in Val di Chiana. Room was comfortable and included all we needed. It was cold upon check-in which the co-owner tried to remedy with a space heater. It took a while. The room warmed up after the first night. The other co-owner kindly offered me our first night complimentary. (Thank you again.). The breakfast was simple and included fruit, juice, yogurt, sliced cheese and cold cut, packages sweets, tea, coffee and water. The owners were...

"Do not be so difficult with an extra towels Under staffed"

"Great property, only if you like a royal treatment..."

"Whilst the infrastructure and location were classic Tuscany, the hospitality (staff engagement & food) were underwhelming. It never felt welcoming & it was challenging to discern who were the owners, staff or guests. It was often unclear how their systems operated, ie how to purchase wine/drinks, when dinner or breakfast would be available & the service was extremely slow. We stayed for 3 nights & ate dinner there each night (meal ~€50 pp) as had been tempted by the photos of gorgeous food when...