Hotel Dekat Cinemark Ontario Towne Center

"Wonderful breakfast, such nice friendly staff. The lady at the front desk was so friendly and helpful, and the cooks too. Lovely place we would recommend to anyone."

"The room was nice and breakfast was good, but when we went to go to the pool, it was down. The front desk said it would be closed for the duration of our stay and that there was no chlorine. We traveled with 7 children and chose this hotel with the pool for a reason. We were very disappointed, especially because a lack of chlorine in the pool is completely preventable. No communication at check in regarding the pool. It felt dishonest. "

"There was not any muffins or quick breakfast options. The elevator was broke most of our stay and there was no apology or offer to discount the room since we were on an upper floor."

"Room was very clean"

"Room was filthy sheets were gross customer service at the front desk was impossible to get and then when you did get somebody to answer the phone or let you in the office, they were rude and would not accommodate, would not give towels or toiletries or even clean sheets"

"Got bitten several times by bedbugs "

"Clean and classy"

"It’s close to shopping area, rooms were clean, hot breakfast was good. "

"Our second stay here and never disappoints. The staff go above and beyond. We actually forgot an important piece of our luggage, they called us and kept it secure until we returned for it. I wouldn't hesitate to recommend this property. "

"Hotel was pretty dated. Beds were full not queen. Bathroom had shower and toilet together and was very small"

"They advertise a business center, they do not have one. There is only 1 vending machine at the hotel, AND IT WAS OUT OF ORDER. My room did not lock, was shown to hotel employee, they were not concerned. Staff was very rude"

"Great location for a quick night stop on a trip. Hotel was clean and staff was nice. Would stay again!"

"Belle chambre rénovée, salle de bain moderne, lit confortable, propre. Ne vous fiez pas à l’extérieur! Excellent rapport qualité/prix"

"The walls and doors are paper thin. The room was moderately clean. "

"Our first room had a strange odor and the bed sheet had a boot-tread stain on it. We requested and were given a new room, which was cleaner and didn’t smell. The heater/AC is inches from the bed and is loud."

"Room was very cute and the jacuzzi tub was great! Was able to easily chat with staff t text and they responded very quickly"

"Yes the breakfast was good the amenities on property was not good the water is dirty it makes you itch and it’s so much chlorine in the water it gives you a headache and burns your skin and eyes I checked out a day early the theme is cute but the property needs a lil more work "