Hotel Dekat Cinemark Lancaster

"The hall carpeting looked super old. My room stunk when I got there. I had to go buy air freshener it was so bad. The freezer section of the refrigerator was all iced over and it froze half my food that I brought with me. Very disappointing. And a lot of homeless hanging around nearby at an AM/PM store."

"Nice place"

"Nice room. Enjoyed my time here. All everything there was respectful and nice. Thanks. See you next time."

"The property was clean, staff was ok. The only problem was I chose Homewood Suites for the pool amenities. When I got there the pool was shut down from health inspection. I wish they would have disclosed that to us. The sent us down to the other properties pool. That pool was disgusting. I won’t be staying there again."

"Everything was wonderful, excellent service the crew in general was very helpful and kind, definitely going back again."

"It has a good breakfast."

"The bathroom and sink area were not equipped with any towel bars and guest cannot hang the hand towels for continual use. For the rates we've paid, the bathroom at least should have towel bars and racks."

"The hotel has a odor. Similar to mildew or just old facility."

"Some of the staff are very rude especially front desk Jasmine some rooms have bugs and they allow pets that are not leashed which I was frightened of when on my way to work. They do try to accommodate to switch rooms if your unhappy parking is ok but my kid car had got hit from the back while parked. Housekeeper Carmen is very nice property manager is nice."

"This place is nothingike the pictures. We went for my daughter's softball tournament and came home a day early. The room was disgusting, hair all over. Not cleaned floors not cleaned. I do not recommend staying here."

"Ty"

"No papel no toallas"

"They don't have an ice machine on property and in order to have ice you need to ask staff for ice trays. The bathroom didn't have enough towels so I went down for more but they didn't have any clean towels available and it was more than an hour wait just to get a couple towels. They also give you the bare minimum in bathroom amenities, no hair dryer just a bar of soap and shampoo. The hotel was booked completely and they never seemed to have enough staff on to help people."

"Site said double bed and showed pictures of 2 beds, but the room only had 1 bed. First room we got to had a leak as well. They moved us to a new room that smelled very moldy."

"Loved everything. Everyone smiled, acknowledged me wherever I was in the building from the front desk to the housekeeping staff and went out of their way to be helpful. What was memorable was that every employee I encountered had a smile on their face and genuinely seemed to be happy with their job! That speaks to quality leadership setting the tone!~ Great job!!"

"Great people"

"The only thing I would change is, we had a room with a pullout sofa and we had three of us in one room. When we asked for sheets, blanket and pillows for pull out sofa for my daughter they said we could only have one blanket and one pillow. Front desk staff said that was it and stated- we are sold out and do not have extras. We were also told we could not have more towels even though our stay was for 4 days?? They never came to empty our room trash"