Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel Reviews

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Reviews of Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel

Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel

701 Broadway Street, Cincinnati, OH

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Kasandra

27 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The front desk host was so welcoming and kind. Need more people like her in the world!

Stayed 1 night in Apr 2024

Response from Management on 29 Apr 2024

Thanks for sharing this feedback with us, Kasandra!

10/10 Excellent

sharon

Travelled with partner

24 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed our stay here very much!

Stayed 1 night in Apr 2024

Response from Management on 29 Apr 2024

Thanks for sharing this feedback with us, Sharon!

10/10 Excellent

AprilDawn

Travelled with partner

21 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly, easy and quick check in and out. Loved that the poolmand fitness center was on the same floornas our room.

Stayed 2 nights in Apr 2024

Response from Management on 29 Apr 2024

Thanks for sharing this feedback, April Dawn! We're thrilled to see you enjoyed your stay!

10/10 Excellent

diane

16 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Clean place close to attractions

Stayed 2 nights in Apr 2024

Response from Management on 29 Apr 2024

Thanks for taking the time to share this feedback with us, Diane!

10/10 Excellent

Susan

Travelled with family

14 Apr 2024

Liked: Cleanliness, property conditions & facilities

Would stay there again!

Stayed 2 nights in Apr 2024

Response from Management on 29 Apr 2024

Thanks for sharing this feedback, Susan!

10/10 Excellent

Deontay

13 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great experience with this hotel

Stayed 1 night in Apr 2024

Response from Management on 29 Apr 2024

Thanks for sharing this feedback, Deontay!

10/10 Excellent

Douglas

Travelled with family

8 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Manager and staff were very caring and understanding during my stay. The restaurant was outstanding, with great choices and fresh ideas. The bartenders are skilled and make very good suggestions. Rachel, was an angel during my stay. Thanks for your time!

Stayed 1 night in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Douglas! We're so glad you enjoyed your stay and Spoon & Cellar alike! We hope to welcome you back again in the future!

8/10 Good

Kenneth

7 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We will be back.

Stayed 1 night in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Kenneth!

10/10 Excellent

Carlene

Travelled with partner

7 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed two nights , check in was fast and staff were friendly. Loved the parking option in the garage next door , convenient and cost effective. Hotel bar was a grrat place to unwind after long days of exploring the city.

Stayed 2 nights in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Carlene!

10/10 Excellent

Maria

Travelled with family

7 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect!

Stayed 1 night in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Maria!

10/10 Excellent

Laurilee

Travelled with family, Business traveller

6 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property. Clean and quiet and easy reach of IAD. Clothes rack is too low to hang clothes unfortunately

Stayed 2 nights in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Laurilee!

8/10 Good

Selina

5 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Selina!

10/10 Excellent

Belinda

Travelled with family, Travelled with family and small children, Travelled with partner

5 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our first time traveling and the hotel was amazing can’t wait to come back

Stayed 1 night in Apr 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback with us, Belinda! We're happy to see you enjoyed your stay!

10/10 Excellent

Katie

29 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2024

Response from Management on 9 Apr 2024

Thanks for sharing this feedback, Katie!

8/10 Good

Monica

Travelled with family and small children

12 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff forgot to include my parking in and out pass after I asked to be sure I had that access

Stayed 1 night in Mar 2024

Response from Management on 18 Mar 2024

Thanks for sharing this feedback with us, Monica!

10/10 Excellent

Michael

3 Mar 2024

Stayed 1 night in Feb 2024

Response from Management on 4 Mar 2024

Thanks for sharing this feedback with us, Michael!

10/10 Excellent

ERNESTO

Business traveller

29 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

i smell a litoral bit humidity or dirty near the bed

Stayed 3 nights in Feb 2024

Response from Management on 4 Mar 2024

Thanks for sharing this feedback with us, Ernesto!

8/10 Good

Ronnie

27 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2024

Response from Management on 4 Mar 2024

Thanks for sharing this feedback with us, Ronnie!

6/10 Okay

Khabira

Travelled with partner

26 Feb 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

It was cool just didn’t like where my room was located wasn’t nice view of outside i was Looking at the back of buildings overall everything was nice for me .

Stayed 1 night in Feb 2024

Response from Management on 26 Feb 2024

Thanks for sharing this feedback with us, Khabira!

8/10 Good

tim

24 Feb 2024

Stayed 1 night in Feb 2024

Response from Management on 25 Mar 2024

Thanks for taking the time to share this feedback, Tim!

10/10 Excellent

Lc

18 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Got ate up all night that’s what I enjoyed🔥

Stayed 1 night in Feb 2024

Response from Management on 21 Feb 2024

Thanks for taking the time to share this feedback, Lc!

10/10 Excellent

melody

7 Feb 2024

Liked: Amenities

I enjoy my stay every time i fly in one of my top 5 hotels ❤️

Stayed 1 night in Feb 2024

Response from Management on 21 Feb 2024

Thanks for sharing this feedback, Melody!

10/10 Excellent

Lucas

2 Feb 2024

Stayed 1 night in Feb 2024

Response from Management on 25 Mar 2024

Thanks for sharing this feedback, Lucas!

2/10 Terrible

Erika

Business traveller

31 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow....

The room was so nasty and stunk like pee i left the hotel b3cause it was nasty and smelled the carpet had a horrible smell food in fridge

Stayed 1 night in Jan 2024

Response from Management on 21 Feb 2024

Thanks for taking the time to share your experience with us, Erika. We're sorry to hear of the issues you encountered, and will be sure to take this feedback moving forward to ensure a better stay for our guests.

10/10 Excellent

Tammy

31 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I reserved the room for a friend and the host checked and verified information to secure a safe proper transaction. Very impressed and grateful.

Stayed 1 night in Jan 2024

Response from Management on 5 Feb 2024

Thanks for sharing this feedback, Tammy!

10/10 Excellent

James L.

30 Jan 2024

Liked: Cleanliness

Stayed 1 night in Jan 2024

Response from Management on 5 Feb 2024

Thanks for sharing this feedback with us, James!

10/10 Excellent

KIMBERLY

26 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean, convenient, very nice!

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback with us, Kimberly!

8/10 Good

Mallory

24 Jan 2024

Stayed 1 night in Jan 2024

Response from Management on 25 Mar 2024

Thanks for sharing this feedback, Mallory!

8/10 Good

Vicki

Travelled with family

21 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all very nice and helpful. The rooms were very clean. The lobby needed a little TLC. The furniture looked a bit worn with multiple throw pillows that looked grungy. The location worked well for our trip.

Stayed 3 nights in Jan 2024

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback with us, Vicki!

8/10 Good

Jessica

21 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for sharing this feedback, Jessica!

10/10 Excellent

Theresa

Travelled with family

21 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for sharing this feedback, Theresa!

10/10 Excellent

Bruce

Travelled with family

20 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for sharing this feedback with us, Bruce!

8/10 Good

Bronson

Travelled with group

18 Jan 2024

Liked: Cleanliness, staff & service

Solid Downtown Cincy Option

Walkable location to food and casino which was great. Room was a bit worn/dated with a semi-odd layout with sofa bed blocking access to bathroom, we booked the king suite. Also had issue purchasing the parking pass for garage next door which then wouldn't let us out, kind of a hassle there. Desk staff friendly.

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback with us, Bronson!

10/10 Excellent

Trace

Business traveller

13 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback with us, Trace!

10/10 Excellent

Chase

12 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were friendly and the room was spotless. It was a wonderful stay.

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback with us, Chase!

10/10 Excellent

Rich

Travelled with family

6 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for sharing this feedback with us, Rich!

6/10 Okay

Laurie

6 Jan 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

Response from Management on 29 Jan 2024

Thanks for sharing this feedback with us, Laurie!

8/10 Good

Jeremy

Travelled with family

6 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The only I didn't like was. I had 4 people staying there, the room said it came with 2 breakfast. We only ate there once because the free breakfast was a 16$ buffet

Stayed 2 nights in Dec 2023

Response from Management on 29 Jan 2024

Thanks for sharing this feedback with us, Jeremy!

10/10 Excellent

Nathan

Travelled with partner

5 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was hands down the nicest holiday inn I have ever stayed at. It was also one of the best hotel staying experiences I’ve had overall. The staff was so nice and helpful. I lost my key several times and the front desk was nice and helpful every time. We ate breakfast and lunch at the restaurant and both were very good. I had a chicken sandwich for lunch and it was absolutely delicious. Great fries too! The 2 bartenders were great as well. Very nice. Very attentive. Make great drinks. Decent tap selection. Huge beautiful bar area with plenty of seating and large TV’s to watch games as well. Excellent location walking distance from quite a few things in Cinci. Couldn’t be happier with this stay. I highly recommend it.

Stayed 2 nights in Dec 2023

Response from Management on 29 Jan 2024

Thanks so much for taking the time to share this feedback with us, Nathan! We're thrilled to see you enjoyed your stay with us, and hope to welcome you back again in the future should you find yourself in the area!

10/10 Excellent

Darrin

4 Jan 2024

Stayed 2 nights in Dec 2023

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback, Darrin!

8/10 Good

Jamie

Travelled with group

2 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

Response from Management on 29 Jan 2024

Thanks for sharing this feedback, Jamie!

10/10 Excellent

Tammy

Travelled with family

2 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2023

Response from Management on 29 Jan 2024

Thanks for sharing this feedback, Tammy!

10/10 Excellent

Susan, Louisville

1 Jan 2024

Stayed 1 night in Dec 2023

Response from Management on 5 Feb 2024

Thanks for taking the time to share this feedback, Susan!

8/10 Good

Shakoya

1 Jan 2024

Stayed 1 night in Dec 2023

Response from Management on 29 Jan 2024

Thanks for taking the time to share this feedback, Shakoya!

10/10 Excellent

David

1 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

Response from Management on 29 Jan 2024

Thanks for sharing this feedback with us, David!

10/10 Excellent

Lisa

Travelled with group

1 Jan 2024

Liked: Cleanliness, amenities, property conditions & facilities

Good

Stayed 1 night in Dec 2023

Response from Management on 29 Jan 2024

Thanks for sharing this feedback, Lisa!

10/10 Excellent

Dhananjai

1 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2023

Response from Management on 29 Jan 2024

Thanks for sharing this feedback, Dhananjai!

10/10 Excellent

Jill

30 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2023

Response from Management on 2 Jan 2024

Thanks for sharing this feedback with us, Jill!

6/10 Okay

Matthew

30 Dec 2023

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Had to switch rooms

Had to move rooms as both tv’s did not work in the first room. Second room shower was extremely hot. No wat ti regulate temperature. Overall was was average. Breakfast was just ok.

Stayed 1 night in Dec 2023

Response from Management on 2 Jan 2024

Thanks for sharing this feedback with us, Matthew! We'll be sure to take this moving forward to ensure a better experience for our guests.

10/10 Excellent

Nancy

Travelled with family

30 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

Response from Management on 2 Jan 2024

Thanks for sharing this feedback with us, Nancy!