Restaurant

Reviews of AC Hotel by Marriott Cincinnati at The Banks

4 out of 5
AC Hotel by Marriott Cincinnati at The Banks
135 Joe Nuxhall Way, Cincinnati, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 979 reviews" "
Rating 8 - Good. 160 out of 979 reviews" "
Rating 6 - Okay. 69 out of 979 reviews" "
Rating 4 - Poor. 29 out of 979 reviews" "
Rating 2 - Terrible. 23 out of 979 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on 19 May 2024
We greatly appreciate your rating, Erick, and we can't wait to welcome you back to make many more five-star memories with us!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nothing noted
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 May 2024
Edward, we’re glad your stay was a positive one! Thank you for the four-star review, and we look forward to seeing you again at the AC Hotel Cincinnati at The Banks.

10/10 Excellent

Dustin

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotelmgmt on 14 May 2024
Dustin, your five-star rating truly brightens our day! Thank you, and please revisit soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again, Kenneth!

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed at this property due to the location being right next to the Reds stadium and we had tickets for the upcoming game. The hotel was nice and clean but extremely noise heavy from all of the bars on the street. You could hear people partying all night and someone beating on a drum til way in the early morning. The guests in the room above us was smoking weed and our entire room smelled just like a skunk the whole weekend. The description stated there was a restaurant at this location but there’s not. Only a lounge bar with certain little bar snacks and a roof top bar. You have to pay for an English style breakfast which most guests were having to ask what the menu was even offering. The best part of this stay was the location to the game and the valet parking.
Stayed 2 nights in May 2024
Response from HotelMgmt on 7 May 2024
Although we're thrilled that our convenient location and helpful parking enhanced your stay, Robin, it's disappointing that other details fell short of expectations. Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise and odor affected your visit. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We hope to have a chance in the future to change your impression of us.

10/10 Excellent

Mike, Maineville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a Reds game, we live about 40miles away but decided to make a weekend of it. Had a great time this is our first time staying here. The price is higher than the other hotels in the area. And you're not getting anything more than you can get from the surrounding hotels. It is a slight bit more convenient but that is about it. The hotel itself is nice and clean the staff was nice and valet was fast.
Stayed 1 night in May 2024
Response from HotelMgmt on 7 May 2024
Mike, we're so glad you chose the AC Hotel by Marriott Cincinnati at The Banks for your recent adventure! Thanks for letting us know that our spotless accommodations, excellent service, and helpful parking hit a home run with you. Your feedback about the pricing is helpful, and we hope to welcome you back soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish there was a restaurant on site
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Tammy, thank you for visiting us at the AC Hotel by Marriott Cincinnati at The Banks! We’re delighted to receive your five-star rating, though we regret if our onsite dining options weren’t what you expected. Our property is surrounded by many fantastic restaurants, and our team would be happy to provide recommendations for your next visit. Until then, safe travels!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property and amenities were wonderful. Valet only parking was a bit pricey at $42 a night. Beds were a bit extra firm for our comfort. The rooms were nicely decorated and well maintained. Hotel was immaculately clean. Very conveniently located to walking distance of several places of interest, dining, and entertainment.
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 27 Apr 2024
Wayne, we’re just thrilled to know that you experienced a five-star stay with us at the AC Hotel Cincinnati at The Banks! Thank you for taking a moment to share your thoughts. While we regret that our valet value and bedding fell short of your expectations, it’s terrific to know that you appreciated our lovely accommodations, fantastic location, and dedication to cleanliness. Please make plans to relax with us again soon!

10/10 Excellent

Audre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Rooftop bar and patio was awesome. Walking distance to lots of food and bars. Great views. Will stay here when we come to Cincinnati from now on!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Thank you for choosing to stay with us, Audre! We're thrilled that you had a great experience at our hotel and enjoyed the ambiance of our rooftop bar, the AC Upper Deck. Your kind words about our location and views mean a lot to us. Please make plans to revisit soon!

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4.5 stars only because the lack of sound proofing and the sound of rushing water when the room above flushes. Super staff and location.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
We appreciate your review, Tom. We apologize for any inconvenience caused by noise during your stay, but we're pleased you found our staff to be exceptional and enjoyed our convenient location. Your feedback helps us improve, and we'd love the chance to host you again and exceed your expectations.

2/10 Terrible

Troy

Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 28 Apr 2024
It's disappointing for us to see your poor rating, Troy. We hope you'll consider staying with us again soon, for a more enjoyable experience from check-in to check-out.

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room. Very comfortable bed and very clean. Good room size. Lack of ice on floor was the only negative experience.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Wayne, it's great to hear you had a comfortable stay with us! Thank you for your positive feedback about the size and cleanliness of your room. We regret any inconvenience with the placement of our ice machines and appreciate your input. Hopefully, you'll return soon for an even better experience at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
We love hearing from happy guests, Olivia! Thank you for your perfect score. Please make plans to relax with us again soon at the AC Hotel by Marriott Cincinnati at The Banks!

8/10 Good

Marlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 1 Apr 2024
Thank you for taking the time to rate your stay, Marlyn. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

8/10 Good

Amy, Whiteland

Liked: Property conditions & facilities
Beautiful hotel! Comfortable, clean beds and nice rooftop bar.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
Amy, it's wonderful to know that you enjoyed your time with us at the AC Hotel by Marriott Cincinnati at The Banks! Thank you for commenting on our lovely property, relaxing accommodations, and fantastic AC Upper Deck Rooftop Bar. Please visit us again soon!

8/10 Good

bonita

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 20 Apr 2024
Thank you for your wonderful rating. We cannot wait to welcome you back to our hotel!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Christopher, it's wonderful to hear that you were impressed with our service! We'll make sure to pass on your compliments to the whole team at the AC Hotel by Marriott Cincinnati at The Banks. Thank you and we look forward to welcoming you back soon!

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Good Property with a good, helpful staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Neil, we're delighted that our team's service made a positive impact on your stay! It was truly our pleasure to host you and ensure you had everything you needed for a five-star experience. We’d love to welcome you back soon!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 19 Mar 2024
Thank you for your five-star rating, Ed! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Brandon

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 7 Apr 2024
Thank you for your five-star rating, Brandon! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

James, Springfield

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gujj
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
Thank you for sharing your four-star review with us, James! We enjoyed having you as our guest at the AC Hotel by Marriott Cincinnati at The Banks, and we look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible. Beautiful inside and out. Beds were super comfy and the rooms are very spacious. Only thing 'inconvenient' is parking but we know for our next time to plan better for that. Will definitely be using again in the future.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 18 Mar 2024
Kimberly, it's wonderful to hear you had an incredible experience with us, from the comfort of our beds to the spaciousness of our rooms! We appreciate your feedback on our valet parking and will be here to assist in making your next visit even more seamless. Please hurry back soon!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 13 Mar 2024
Thank you, Julia, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 13 Mar 2024
Thank you for the five-star rating, Josh! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my venue. Close to restaurants and bars
Stayed 1 night in Mar 2024
Response from HotelMgmt on 4 Mar 2024
William, it's great to know our location was perfect for your needs! Thank you for being our guest and sharing your five-star rating. We hope to see you again soon!

10/10 Excellent

Jenny, Flatwoods

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a few times. This time we spent a little extra and had a balcony room, with the river view. Absolutely beautiful views and a corner room with privacy. Will definitely be back, and will request this room every time!!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 4 Mar 2024
Jenny, thank you for revisiting us at the AC Hotel by Marriott Cincinnati at The Banks! It's wonderful to know that having a balcony room made your stay extra special this time. We're pleased that you found the views breathtaking and the room's privacy to your liking. We can't wait to have you stay with us again and ensure you enjoy the same exceptional experience!

10/10 Excellent

jennifer

Awesome service at check in!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 26 Feb 2024
Jennifer, providing a warm welcome for our guests is always a pleasure! We’re glad that our team’s service impressed you during check-in, and we’ll be sure to share your kind remarks with everyone here. Please hurry back soon to the AC Hotel by Marriott Cincinnati at The Banks!

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC Cincy was terrific, very accommodating and met all our needs.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 26 Feb 2024
Aimee, it's rewarding to know we could meet all your needs and provide a memorable experience during your visit to Cincinnati! Thank you for your kind words, and we can't wait to host you again at the AC Hotel by Marriott Cincinnati at The Banks!

6/10 Okay

Marlon

Liked: Staff & service
Disliked: Cleanliness
No water pressure on the 7th floor, it was fixed on the second day of us being there. We had our child with us that’s the only reason why it was a problem. Funky smell in the room. Staff was really great.
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 26 Feb 2024
Marlon, it's disheartening to hear about the initial issues you faced with your room's water pressure and smell. We deeply regret any inconvenience this caused you and your family, but it's reassuring to know our staff was able to address your concerns quickly. We are dedicated to continual improvement and hope to welcome you back soon for a stay that's truly seamless from start to finish. Thank you for your feedback.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
Thank you for visiting, Emily! We are grateful for your star-rating, please come back soon.

10/10 Excellent

Julisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 17 Feb 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Julisa.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great view!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Brandon, we're thrilled that you loved our prime location and beautiful views of downtown Cincinnati! Thank you for the kind words, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Niya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond. A great experience!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
We're delighted to have earned your top score, Niya! Thank you for choosing AC Hotel by Marriott Cincinnati at The Banks and letting us know that we exceeded your expectations with our attentive service. It will be our pleasure to welcome you back anytime!

10/10 Excellent

kory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Thank you for the five-star review, Kory! We love hearing that you enjoyed your stay, and we hope it won't be long before we see you again at the AC Hotel by Marriott Cincinnati at The Banks!

4/10 Poor

Brittany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 13 Feb 2024
Thank you for rating your stay, Brittany. We hope you'll consider staying with us again to see just how dedicated we are to making a positive change.

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HotelMgmt on 9 Feb 2024
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again, Stacey!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Very accommodating and pleasant to deal with. Really nice hotel right by the River front where all the sporting action and night life seem to be!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 7 Feb 2024
Thank you, Diana, for your glowing review and perfect score! We're delighted that you found our team accommodating, and that our dynamic location added to your experience. We can't wait to welcome you back for more memorable moments at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay! So close to everything!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 7 Feb 2024
It's always wonderful to welcome you back, Emily! Thank you for being so loyal to our property and highlighting our prime location in the heart of downtown Cincinnati. We can't wait to see you again soon!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 4 Feb 2024
It's exciting to learn that you had a great stay! Please revisit soon, Guy!

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 4 Feb 2024
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, Michael.

10/10 Excellent

Maxim

Business traveller, Travelled with group
Liked: Amenities
Great hotel - would definitely recommend AC Marriott at the Banks - room / staff / location all excellent!
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 5 Feb 2024
Recommendations from guests are a great way for travelers to learn about us and experience memorable getaways, Maxim, and we appreciate your wonderful review of the AC Hotel by Marriott Cincinnati at The Banks! Thank you for commenting on our comfortable accommodations, convenient setting, and excellent service. We hope to welcome you back soon!

4/10 Poor

Phil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was great but will never stay on 2nd floor balcony unit again. Street noise was aweful (bar noise and early Sunday morning leaf blowers was unacceptable. Not enough unsolicited info available for rooftop igloos, and continental breakfast is lacking in options. Will most likely stay at Hyatt for next trip to Cincinnati.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 31 Jan 2024
Phil, we sincerely apologize for your disappointing experience. It’s unfortunate to hear about the street noise that affected your rest and that our breakfast offerings weren’t to your liking. We will discuss your comments with our team to learn how we can better serve our guests and work to mitigate any disruptions in the future. We hope you'll consider giving us another chance to provide you with a better stay when your travels bring you back to Cincinnati. Thank you for sharing your feedback.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful views, great staff clean room and the breakfast was great.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 29 Jan 2024
Peter, we’re happy that you found so much to love about your recent stay! Thank you for your five-star rating and compliments on our location, views, and breakfast. We can’t wait to host you again next time at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 Excellent

SAMANTHA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HotelMgmt on 25 Jan 2024
Thank you for your top score! We look forward to your next stay with us, Samantha!

10/10 Excellent

Deborah

Liked: Cleanliness, amenities
The staff was very friendly
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 25 Jan 2024
Deborah, our team will be so pleased that their caring attention meant so much to you! Thank you for staying with us at the AC Hotel by Marriott Cincinnati at The Banks. We hope you'll return soon for another top-notch visit!

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 24 Jan 2024
Bernard, it's exciting to learn that you had a great stay! Please revisit us soon at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 Excellent

jenna

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 23 Jan 2024
Receiving your top score means a lot to us, Jenna! Thank you and we hope to see you again soon.

4/10 Poor

Rick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a King room and because I booked through Expedia, they gave my room away and gave me a room with two doubles. They also provided a nice ice bucket, but there are no ice machines on the floor.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 17 Jan 2024
Rick, we apologize that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. Our team will be discussing your comments to see how we can ensure a better experience going forward. Please allow us another chance to show you a more satisfying stay.

10/10 Excellent

Siobhan

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 4 Feb 2024
Thank you for your five-star rating, Siobhan! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Morgan

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 3 Feb 2024
Your five-star rating means a lot to us, Morgan. Thank you and we hope to see you back soon!