Cilaos Spa Hotels

"I would like to say that I am disappointed with the quality of some things in our stay. This is the most expensive accommodation so far in Reunion but with the poorest facilities. On the plus side you service has been attentive and you have tried to accommodate the fact my wife does not drink alcohol and is pescatarian. Thank you To list: 1) the fridge is broken 2) the WiFi does not work in the room, 3) the shower soap is empty on our 1st use in the shower 4) the menu on the web site in English offers a happy hour - there is no happy hour 5) the floor in the room is sticky and maybe not that clean 6) Our fondue dinner was not served with potatoes or salad but as we had no menu we did not realise until after our dinner. You did compensate by removing cost of 1 glass of wine. Thank you. Overall very disappointing. The hotel is not a spa and needs some more care and attention to bring it back to a **** Level. "

"We had a wonderful stay at Le Saint Alexis. The location was perfect and the beach access was exceptional! Our room was very comfortable and had a beautiful balcony overlooking the pool area. We were three adults traveling - me, my husband, and our daughter. I was pleasantly surprised with the spacious room. The main bedroom was separated by doors to the living area, with a pullout couch for our daughter. The staff were always helpful. The security guards were happily willing to open the upper gates for us when asked so we could park our car closer to our room. The buffet breakfast was excellent and Celine always greeted us with a smile & great conversation! I would highly recommend this hotel to those traveling in the area!"

"Excellent breakfast, lots of drink choices and smoothies. Pool was great, didn’t have any challenges getting a sunbed. The rooms were super clean, we didn’t see a single bug (which we were expecting). Had a gecko in the room who lived behind our tv who may have managed the bug situation. Buffet was good but limited selection if you are, or have, a picky eater."