Lobby

Reviews of Days Inn by Wyndham Chula Vista/San Diego

2.5 out of 5
Days Inn by Wyndham Chula Vista/San Diego
394 Broadway, Chula Vista, CA

Reviews

6.0
Rating 10 - Excellent. 131 out of 546 reviews" "
Rating 8 - Good. 98 out of 546 reviews" "
Rating 6 - Okay. 91 out of 546 reviews" "
Rating 4 - Poor. 70 out of 546 reviews" "
Rating 2 - Terrible. 156 out of 546 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dorian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spaces were too narrow to allow easy in and out of the car if others were parked alongside. Otherwise, it was an excellent facility.
Stayed 1 night in May 2024

8/10 Good

Gilma

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent customer service, beautiful looby,clean rooms, nice area for breakfast cons, the open Wi-Fi unsafe,weak 😄
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your kind words and valuable feedback. We're delighted to hear that you enjoyed our excellent customer service, beautiful lobby, and clean rooms. It's great to know that you found the breakfast area nice as well. We apologize for any inconvenience regarding the open Wi-Fi, and we will address this concern to ensure the safety and reliability of our internet service. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Leevern

Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Dear Guest,Thank you for sharing your feedback. We regret that your experience fell short of expectations. Your comments are valuable as we continuously strive to improve our services. We hope to have the opportunity to better meet your needs in the future.Sincerely,Hotel Manager

10/10 Excellent

Kaeliegh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,We're thrilled to hear that you had a wonderful time during your stay! Your satisfaction is our ultimate goal, and we're delighted that we could contribute to your enjoyable experience. We hope to welcome you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you so much for the perfect rating! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Irene

Staff eas so rude
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,We're truly sorry to hear about your experience with our staff. Providing courteous and attentive service is a top priority for us, and we apologize if our team did not meet your expectations. Your feedback is valuable to us, and we will address this issue with our staff to ensure that all guests receive the respectful and professional service they deserve. If there's anything specific you would like to share about your encounter, please feel free to contact our management team directly so we can address your concerns promptly.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it right during your future visits.Sincerely, Hotel Manager

6/10 Okay

Irene

Liked: Staff & service
Disliked: Cleanliness
The room had all that a basic stay requires. The breakfast offered was also just what would be required to say that food and morning beverages are offered. The grounds were dirty, trashy, and had chopped up asphalt in a planted area in the parking lot.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that your room and breakfast met your expectations. However, we apologize for the condition of our grounds. Your comments are valuable, and we will address this promptly to enhance the overall guest experience.Sincerely,Hotel Manager

10/10 Excellent

Enveen Love

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells clean and everything was neatly put. I just expected more from the free breakfast because we had a really nice and filling breakfast buffet at the Days Inn in Antelope. But it was still overall an excellent stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for sharing your feedback with us! We're delighted to hear that you found your room clean and well-maintained during your stay. We appreciate your comments regarding the breakfast offerings, and we'll take them into consideration as we strive to enhance our guest experience. We're thrilled that you had an excellent stay overall and hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Mildred

Travelled with family
Liked: Staff & service, property conditions & facilities
Not the best area but the staff was friendly and you sometimes get smug staff in nice hotels but the staff was friendly and there is a jacuzzi and a pool. There was continental breakfast and it was fine for the price.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that our friendly staff and amenities like the jacuzzi and pool added value to your stay. We strive to provide a comfortable and welcoming environment for all our guests, and we appreciate your kind words about our team. Your feedback about the continental breakfast is also noted, and we'll continue to work on enhancing our offerings. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Alison

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place reeked of marijuana even in "non-smoking" rooms. It was loud all night, with techno music bumping from another room making it impossible for my toddler to fall asleep. The parking lot was crowded, with few to no open spaces, and the neighborhood felt unsafe. The sign still says red roof inn, and that was the quality of it, rather than a Days Inn. Also,the "breakfast" was a few stale muffins, some fruit, and coffee. No milk even for my kids.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,We deeply apologize for the negative experience you encountered during your stay. It's unacceptable that you had to endure disturbances such as noise and unpleasant odors, especially in a designated non-smoking environment. Your concerns regarding parking availability and neighborhood safety are duly noted, and we will take steps to address these issues to ensure a more comfortable stay for our guests. We appreciate your feedback regarding our breakfast offerings and will work to improve the selection and availability of items for our guests, including providing milk for children. Please accept our sincerest apologies for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Richard

Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Richard,Thank you for sharing your feedback with us. We're glad to hear that you found our beds comfortable. However, we also acknowledge the areas where we fell short and will work diligently to improve. Your insights are valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Rebeca,Thank you for choosing to stay with us and for your glowing review! We're delighted to hear that you had a fantastic experience during your time with us.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Amy,Thank you for your glowing review! We're thrilled that you had such a wonderful experience with us. It's always a pleasure to hear when our guests are satisfied with their stay. We appreciate your kind words and look forward to welcoming you back for another fantastic visit.Sincerely,Hotel Manager

4/10 Poor

Blanca María

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights and they only did the housekeeping one day, when I asked them to clean my room they said they don´t clean the rooms everyday unless I ask them to do so and the cleaning staff was gone already. Is this a new trend in american hotels? I stayed at another hotel in El Paso TX (which was supposed to be the best hotel in town) and they didn´t clean my room either. The presentation of the staff at the days inn was deplorable, old t-shirts and ripped jeans, at least make them wear normal jeans I hear they are less expensive. They said they included continental breakfast, little I knew that for them continental breakfast is a tray of muffins and toast from Costco.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the lapses in service you experienced during your stay. Providing exceptional housekeeping and presentation standards is important to us, and we regret that we fell short of your expectations in these areas. We will address your feedback internally to ensure improvements are made. Please know that your feedback is valuable to us, and we will strive to provide a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Alejandro,Thank you for your 5-star review! We're pleased to hear that you found our location great. If there's anything else we can assist you with during your stay or for future visits, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Okay

Shannon Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Very nice and big room sucks we were on the 4th floor and elevator didn’t work 😱 very noisy otherwise everything was good
Stayed 2 nights in Mar 2024
Response from Hotel manager on 15 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the size of your room and found everything else to be good. However, we apologize for the inconvenience caused by the non-functional elevator and the noise on the 4th floor. Please know that we take these matters seriously and will work to address them promptly. Your comfort is important to us, and we appreciate your understanding. If you decide to stay with us again, we'll do our best to ensure a more enjoyable experience.Sincerely,Hotel Manager

2/10 Terrible

Shaheen, rancho cordova

Disliked: Property conditions & facilities
Didn’t expected this from the hotel
Stayed 1 night in Mar 2024
Response from Hotel manager on 14 Mar 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay.We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager

8/10 Good

Saul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like having to wait 5 days to receive my $50.00 deposit back. It should have been a one day hold after check out and then released.
Stayed 2 nights in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Guest,We apologize for any inconvenience caused by the delay in returning your deposit. We understand the importance of prompt resolution and will review our procedures to ensure a more efficient process in the future. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Nohemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and private
Stayed 1 night in Feb 2024
Response from Hotel manager on 7 Mar 2024
Dear Guest,Thank you for highlighting the quiet and private atmosphere of our hotel. We strive to provide a peaceful environment for our guests to relax and unwind during their stay. Your comfort and privacy are our top priorities.Sincerely,Hotel Manager

2/10 Terrible

Jacquelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel manager on 5 Mar 2024
Dear Jacquelyn,We're sorry to hear that your stay with us did not meet your expectations. Your feedback is important to us, and we will address the issues you've raised to improve our services. If there's anything specific you'd like to discuss, please feel free to reach out to us directly.Sincerely,Hotel Manager

6/10 Okay

Ngai

Bathroom smelled like a dog was living in there!
Stayed 1 night in Feb 2024
Response from Hotel manager on 3 Mar 2024
Dear Guest,We apologize for the inconvenience caused by the unpleasant odor in your bathroom. Our housekeeping team will address this immediately to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, clean and updated rooms, location.
Stayed 1 night in Feb 2024
Response from Hotel manager on 29 Feb 2024
Dear Guest,Thank you for highlighting the pet-friendly environment, clean and updated rooms, and convenient location during your stay at our hotel. We strive to provide a comfortable and accommodating experience for all our guests, including their furry friends. We look forward to welcoming you back soon for another enjoyable stay!Sincerely,Hotel Manager

4/10 Poor

Maia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were super pleasant and nice. The room itself had flies everywhere and the surrounding area was sketchy
Stayed 1 night in Feb 2024
Response from Hotel manager on 28 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff to be pleasant and accommodating. However, we're disappointed to learn about the issues you experienced with cleanliness and the surrounding area. Please accept our sincere apologies for any inconvenience caused. We take cleanliness and guest safety very seriously, and we will address these concerns immediately to ensure a more comfortable stay for our future guests. Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager

8/10 Good

Jorge

Stayed 1 night in Feb 2024
Response from Hotel manager on 26 Feb 2024
Dear Jorge,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything specific that we could have done better to earn a higher rating from you, please feel free to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Arsen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing that ma
Stayed 1 night in Feb 2024
Response from Hotel manager on 23 Feb 2024
Dear Guest,Thank you for your feedback. If there's anything specific you'd like to share or discuss further, please feel free to let us know. Your satisfaction is our priority, and we're here to assist you in any way we can.Sincerely,Hotel Manager

6/10 Okay

belle, covina

Liked: Staff & service
Prince who is the incharge of the night I checked in was very accommodating & professional. It was unfortunate that i have to change my reservation and Prince is quick enough to fix my concern and reservations.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Guest,Thank you for sharing your positive experience with Prince during your stay! We're delighted to hear that he was accommodating and professional, going the extra mile to assist with your reservation changes promptly. We'll make sure to pass along your compliments to Prince, as recognition of excellent service is important to us. We appreciate your feedback and look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

DANA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I paid way too much for a one night stay here. Every garbage can leading to my room was completely over full of garbage. TV didn't work so I had to call the front desk. hotel phone didn't have a phone number to call the front desk. So I had to call from my phone. The room is literally just a room. The toilet seat had what looked like a huge pubic hair attached to it. No extras or frills. The bed and pillows we're clean and comfortable. But I definitely kept my shoes on throughout the hotel. The breakfast in the morning was completely limited and sparing. No coffee. One yogurt and a couple slices of toast left around 8:00. Pretty disappointed. I paid $170 for one night. Probably only worth about $85. The pictures make the hotel seem a lot better than it was. Kind of disappointed in travelocity for letting me think this hotel was a decent hotel. As soon as I walked into my hotel room I was looking to cancel my reservation and book somewhere else. But I couldn't without being fully charged. In the long run, if you're looking for somewhere to stay and don't mind having any extra amenities, this is the place. And don't forget to have an alarm clock on your phone because they had no clock in the room.
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We regret that your experience did not meet your expectations and appreciate your honesty. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Monaliza

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located around area where there are a lot of homeless roaming around. We seen guys doing “business “on the side of the road by the property itself. Staff area very rude no customer service at all! I will never stay on this area again ever!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Feb 2024
Dear Guest,We apologize for the inconveniences you experienced during your stay. We take your feedback seriously and will address the issues with our staff and the surrounding area. We hope you will reconsider and give us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Arsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved and appreciated the free breakfast everyday it just started my day out right
Stayed 1 night in Jan 2024
Response from Hotel manager on 8 Feb 2024
Dear Guest,We're thrilled to hear that you loved and appreciated our complimentary breakfast! Starting your day off right is important to us, and we're glad we could contribute to that. Thank you for choosing to stay with us, and we hope to continue providing you with excellent service during your future visits.Sincerely, Hotel Manager

8/10 Good

Erain

Liked: Staff & service
Next to alot of things
Stayed 2 nights in Jan 2024
Response from Hotel manager on 7 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our hotel's location near various amenities was convenient for you. We hope you were able to enjoy your stay despite any other concerns. If there's anything specific you'd like us to improve, please don't hesitate to let us know. We appreciate your input and hope to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel manager on 3 Feb 2024
Dear Alexis,Thank you for your rating! We appreciate your feedback. If there are specific areas where we can improve or any suggestions you have, please feel free to share. We look forward to hosting you again and ensuring an even better experience.Sincerely,Hotel Manager

6/10 Okay

Eujenia

Travelled with family
Disliked: Amenities
We decided to stay at Days inn since we are able to take our dog with us & the price was reasonable. When we entered the room it looked decent. It smelled good and it looked clean. However once we set out stuff down, I noticed the floors were dirty & in some parts even sticky. The worse part was that roaches started coming out from behind a mirror. My husband took the mirror off & about 10 roaches were running around. I also found a dead roach next to the bed & by the restroom. If it wasn’t for the roaches I would have consider staying again.
Response from Hotel manager on 31 Jan 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. We deeply regret the cleanliness and pest issues you encountered, as this does not reflect our standards. Immediate action is being taken to address and resolve these concerns to prevent any recurrence. Your feedback is invaluable, and we are committed to ensuring a more positive experience during any future visits. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely,Hotel Manager

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head could be better
Stayed 1 night in Jan 2024
Response from Sam on 30 Jan 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

agustin raul ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 28 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Homeless people in parking lot. Made us feel not so safe. I wondered if my car would be broken into. Recommend a security guard, since the area appears to be not safe. Also, the Name on the property was "RED ROOF", not "DAYS INN". Furniture in suite was too sparse. Nice decor but needed a table. Breakfast was ok, but real cream instead of powder junk would be better. Also, some fresh fruit
Stayed 1 night in Jan 2024
Response from Hotel manager on 28 Jan 2024
Dear Guest,Thank you for sharing your concerns with us. We apologize for any discomfort caused by the presence of individuals in the parking lot, and we understand the importance of safety. Your suggestion for a security guard is noted, and we will assess the situation accordingly. We appreciate your feedback on the room's furniture and amenities, and we'll explore ways to enhance your experience. Regarding breakfast, we'll consider your preference for real cream and fresh fruit. Your input is valuable, and we hope to provide a more satisfactory stay on your next visit.Sincerely, Hotel Manager

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Not so good a place
The hotel was clean. The room was nice. The bed had old bedsprings on it that were horrible. It was the worst bed I’ve sleep slept in in years a lot of loud noise white late at night and then when you walked down to where the dog area is, there was so much dog poop everywhere it was disgusting and then people sitting in the stairwell smoking wasn’t great either.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear James,We appreciate your feedback regarding the cleanliness of the hotel and the room. However, we sincerely apologize for the discomfort you experienced with the bed and the inconvenience caused by noise, dog waste, and smoking in inappropriate areas. Your feedback is important, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

4/10 Poor

J Jesus

Stayed 2 nights in Jan 2024
Response from Hotel manager on 24 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that there's breakfasts
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Arsen,Thank you for the perfect 5 out of 5 rating! We're glad to hear that you appreciate the breakfast offerings. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Rogelio,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Vanessa

Disliked: Amenities
The hot tub didn’t work which was why I booked there
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Vanessa,We apologize for the inconvenience caused by the non-functioning hot tub during your stay. Your feedback is important, and we understand the frustration this may have caused. We will investigate and address the issue promptly to prevent any reoccurrence. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Emili

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible service
I did not even get access to my room. The guy in the front was rude and uncommunicative. I would always come here but I am not coming back.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Emili,We apologize for the unacceptable service you experienced during your visit. The behavior you described is not reflective of our standards, and we deeply regret any frustration caused. Your feedback is important, and we will address this matter internally to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager

2/10 Terrible

Daysha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the pictures I took can properly describe my discontent while staying at this property. Floor was dirty, one lamp was broken, the other missing a light bulb. The chair was missing a castor, making it nonfunctional and dangerous. One window screen was torn and a dead fly was in the window because the window was left open. The other window was duck-taped! And the class of people staying there was loud, obnoxious and up until after 2AM.............and management was no where to be found.
Stayed 3 nights in Jan 2024
Response from Hotel manager on 20 Jan 2024
Dear Guest,We deeply regret the issues you encountered during your stay with us. Your detailed feedback is concerning, and we sincerely apologize for the cleanliness, maintenance, and noise disturbances you experienced. This does not align with our standards, and we are investigating and addressing each concern to ensure a more pleasant experience for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

4/10 Poor

Dana, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk wasn’t friendly nor did they tell me what I were signing. They just put the paper on the counter with a pin. My sink was dirty and my phone didn’t work. The body wash was hard to come out and u can hear the car driving by often.
Stayed 1 night in Jan 2024
Response from Hotel manager on 16 Jan 2024
Dear Guest,We sincerely apologize for the lack of friendliness at the front desk and the issues you encountered during your stay. Your feedback is essential, and we appreciate you bringing these matters to our attention. We will address the cleanliness concerns and the functionality of the amenities promptly. Additionally, we'll work on improving communication at the front desk to ensure a more pleasant check-in experience for our guests. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 16 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Breyanna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel manager on 16 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Stay
First things I noticed in the hotel room were make up on the counter and that the floor was dirty. I cleaned the counter myself with the hand soap and a wash cloth. Walls are paper thin so you hear everything from those above and next door and from the streets. Bedding is also paper thin. The ac and heating unit has seen better days as each button has holes in them. Window coverings are too small so they don’t block out light very well. Shower had hair all over (gross). Breakfast is a joke with stale bread, yogurt, coffee, and juice (concentrated that you need to dilute yourself). To top things off, saw someone with drug paraphernalia when I walked out of my room. Left after one night, even though I paid for two nights. DON’T STAY HERE!
Stayed 2 nights in Jan 2024
Response from Hotel manager on 16 Jan 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret the inconvenience and discomfort you faced. We appreciate your feedback, which is crucial for addressing and rectifying these concerns. Our management team will investigate the issues raised, and corrective measures will be taken to prevent such incidents in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Jenny

Travelled with partner
Disliked: Staff & service, amenities
No water provided in rooms, limited access to water in the lobby during breakfast hours which is 7-10am. Asked for extra blankets due to the room being chilly, wasn’t able to receive any. Housekeeping entered the room shortly after we checked in, using her own card, without permission. Housekeeping also wasn’t friendly at all when returning fresh towels as if we were inconveniencing her.
Stayed 5 nights in Jan 2024
Response from Prince on 14 Jan 2024
Thank you for taking the time to share your feedback following your recent stay at Motel Days Inn Chula Vista. We appreciate your honesty and value your input as it helps us to continually improve our services.We're pleased to hear that certain aspects of your stay met your expectations. However, we also acknowledge that there may have been areas where we fell short. Your comments are crucial to our ongoing efforts to enhance the overall guest experience.We would like to learn more about your specific experiences and any suggestions you may have for improvement. Please feel free to contact our management team directly. Your insights are instrumental in helping us identify areas where we can make necessary adjustments.We genuinely hope you consider giving us another opportunity to serve you in the future. Your satisfaction is important to us, and we are committed to making the necessary changes based on your feedback.Thank you for choosing Motel Days Inn Chula Vista, and we look forward to the possibility of welcoming you back for an improved stay

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince on 14 Jan 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
The area is a bit busy if you’re bothered by surrounding noise. The room was clean, but some areas could’ve used more attention to detail. Nonetheless it was worth what what I paid for!
Stayed 1 night in Jan 2024
Response from Prince on 11 Jan 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

4/10 Poor

Cesar

Stayed 1 night in Jan 2024
Response from Prince on 12 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at Motel Days Inn Chula Vista. We sincerely apologize for any inconveniences you may have experienced during your time with us.We take all guest feedback seriously, and we regret that we fell short of your expectations. Your concerns are important to us, and we would like to learn more about the specific issues you encountered so that we can address them promptly.We appreciate your honesty, and your feedback serves as a valuable tool for us to identify areas in need of improvement. Rest assured, we are committed to addressing the issues you've raised and taking corrective measures to enhance the overall guest experience.We understand the importance of guest satisfaction, and we apologize for any disappointment caused. We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a better experience. Thank you for bringing your concerns to our attention.