Property grounds

Reviews of Sonoda Village - Hostel

2 out of 5
Sonoda Village - Hostel
32 Dovedale Ave, Christchurch, Ilam

Reviews

4.6
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Poor environmental hygiene and unfriendly services provided by the female staff: 1) Towel of the precedent was displaced on the corridor to ny room. Nobody did any warship in the pantry and bathroom. 2) I had requested for the login and password of the WiFi for several times but the unhelpful female staff in the reception of the office insisted to offer any assistance. Then I asked her if there was any pillow case provided. The female staff replied that pillow case should be bought but is was out of her working hours. Then why was she still in the office? On the second day, I asked the same staff for the login and password for WiFi . After making several requests, she then got one piece of paper slip from the basket consisting piles of prepared slips. Then I understood that everything was ready for distribution but only the staff refused to offer any assistance. What kind of service did she offer me in an university! Really very disappointed.
Stayed 2 nights in Nov 2018
Response from UC Accommodation Team on 11 Dec 2018
Dear guest, We're sorry to hear about your bad experience. Thank you for letting us know. We all we pay more attention to those details to avoid similar situations in the future. Your feedback help us to improve and we appreciate it. Regards,

8/10 Good

Iris, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay if you're travelling alone. Comfortable room in quiet setting. About 15 mins. from the airport and about 20 mins. from the city centre by bus.
Stayed 1 night in Nov 2018
Response from Andrea on 11 Dec 2018
Hi Iris, Our team here at UC Accommodation is thrilled to hear such good feedback, thank you for choosing us, and we hope to see you again. Regards, UC Accommodation Team

4/10 Poor

william

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel, this is a hostel.
This was another hostel run by a college, this is not a hotel.