"Hotel Diamond Chico is a beautifully restored historic hotel with large room, comfortable beds, and a fabulous continental breakfast. We stayed there 2 nights, from June 24-26, while in town for our son’s orientation at Chico State. The hotel is within close walking distance to campus, restaurants, farmer’s market, and banks. We reserved a two queen premium room and were assigned 219. The room was lovely and spacious with a bay window overlooking Broadway Street. We quickly realized there was a problem with the air conditioner. We could get the fan to run, but unfortunately there was no cold air. The room’ thermostat was stuck at 79, however it seemed to be broken as it became MUCH hotter through the night but the readout stayed the same. We called the front desk who sent someone to make an adjustment and told us to give it some time, but it didn’t work. At that point we were too tired to call back again and we went to sleep. At 2am I woke up very hot; at 3am my husband awoke from the heat as well. We tried cold showers to cool down but were unable to get back to sleep.
The second night we were moved to 220 because the AC on that entire side of the hallway went out for every room and needed a replacement part. We slept well the second night. We were refunded $109 after asking twice, and the manager did not bother coming out to speak with us. While everything else about Hotel Diamond was a great experience, I don’t know that we’ll go back after this."
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