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Reviews of Welcome Inn & Suites - Lyons

2 out of 5
Welcome Inn & Suites - Lyons
3922 S Harlem Ave, Lyons, IL

Reviews

5.2
Rating 10 - Excellent. 10 out of 43 reviews" "
Rating 8 - Good. 2 out of 43 reviews" "
Rating 6 - Okay. 6 out of 43 reviews" "
Rating 4 - Poor. 7 out of 43 reviews" "
Rating 2 - Terrible. 18 out of 43 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

3.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Vonita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Qhasia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid online and the guy at the counter thought I was lying after I showed him the confirmation number and my receipt twice.he was being very racist because I was black. Gave me a dirty with cigarettes everywhere with no remote and said I had to wait an hour for another remote. After I had the Expedia representative call and confirm that I paid he was still rude and didn’t apologize. He end up moving my room and the other nroom the outlets didn’t work the lights didn’t work it was cold and the tv didn’t work. My key didn’t even work to the room and he said if I needed to get let in my room I would have to come all the way to the office. After complaining AGAIN about a new room for the third time it was ok. The tv worked and then heat worked but the towels were dirty and it was blood on the sheets!! Absolutely horrible. Expedia needs to take this off the app because it’s making the service look horribly wrong. Racist place they don’t like black people!!!!!
Stayed 1 night in Feb 2024

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service
Big room tub had pubic hairs init comfy Needs tlc
Stayed 1 night in Feb 2024

10/10 Excellent

Darren D

Liked: Cleanliness, staff & service, amenities
Yes indeed everything looks great
Stayed 2 nights in Feb 2024

2/10 Terrible

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Couldn’t get over the smell of cleaning chemicals but yet the room still looked a mess and the shower wouldn’t get hot
Stayed 1 night in Jan 2024

2/10 Terrible

Aleksa

Stayed 2 nights in Jan 2024

2/10 Terrible

Marko

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The reservation was not reserved. Had to pay extra money. No towels in the room. It was cold on the when I got in there. No queen size bed. It was a very poor experience.

4/10 Poor

Maria

2/10 Terrible

Sophia

Stayed 1 night in Dec 2022

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities
The night shift manager lacks professional integrity. His business was disrespectful, antagonizing, spiritually/mentally immature, holographic, and small;STREET/Toxic. If you choose to stay a night, you may want to take a can of disinfectant spray. The mattresses were dirty, no microwave, ac/heater didn’t heat up the room for in 223 very well. The morning shift managers are older, more mature, their business is better and I’m sure they aren’t gate keeping bad rooms through their spiritual/political conflicts of interests. God Bless You. We’re bigger and deserve much better than this war on mental health, faith, and will.
Stayed 3 nights in Dec 2022

4/10 Poor

Ma Guadalupe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made reservation but staff said there was nothing, I had a confirmation number. I requested a non smoking room but when I entered the room it smell so bad of smoke and cigarettes, not enough clean towels.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Inn
We enjoyed our stay. Mo the gentleman who checked us in was extremely polite and friendly. The property was clean. The room was clean. The on site parking was a plus My husband left his wallet and as soon as I called they told me they had it. The lady who cleans the room found it and turned it in immediately. I went and picked it up with no problem. Mo made sure that he was giving the wallet to the right person. I appreciated that level of security. The rate was extremely reasonable. The location was convenient. We would stay there again.
Stayed 1 night in Sep 2022

2/10 Terrible

corey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!
Could not stay, first the rooms weren't ready an hour after the check in time, walked into the first room the smell of stale cigarette smoke and piss hit me as I walked in. Mold and slime in the mini fridge, roaches in the bath tub. Immediately went to the front office and cancelled both room and found another hotel two towns over. Did not feel safe in that area at all.
Stayed 1 night in Aug 2022

2/10 Terrible

Renardo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in Aug 2022

2/10 Terrible

Devin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was dirty. The air conditioner didn't work great and the fridge didn't work at all. I ended up forfeiting over $100 just to get out of there.
Stayed 3 nights in Jun 2022

2/10 Terrible

Jorge

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property I’ve ever stayed at. Spider webs everywhere in the ceiling. They had holes that were Patched all over the wall. And there was fights right outside my window. People yelling at 12am woke me up from a nice sleep. 2-10 stars for sure. Never staying here again. Knock the hotel down
Stayed 1 night in May 2022

2/10 Terrible

Mohamad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room lot dirty spot on wall bathroom nothing service for guests balankt very old
Stayed 1 night in May 2022

10/10 Excellent

Ritha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Dump
Maybe the most disgusting place I've ever stayed. "Non smoking" room stunk of smoke. "Towels" were so small and dirty I went out and bought towels, also thought by leaving the room to do so it might not be 50 degrees when I returned. Despite cranking the heat on the filthy unit, it never got above 55 degrees on a 30 degree night. Bed was grabage and the threadbare sheets, pillow caees, and blanket smelled. Left before rmidnight and checked into a decent motel nearby.
Stayed 1 night in Nov 2021

2/10 Terrible

Coleman

Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Really, really sketch, dirty, and smelly. Bed frame has mirrors above the bed and in the middle of the headboard. Super weird and off putting. Mattress is practically non-existent. I wanted to run as soon as I walked in. Oh, and ridiculously expensive for what you get. There are 3-4 star hotels a little further from the city that only cost $30 extra. This place is not worth it.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Not a "Hotel"
This place at first glance had a stereotypical "cheap motel" look to it I immediately left as soon as I saw it from the outside I have no idea about the service or cleaning i left right away LOL
Stayed 1 night in Jun 2021

4/10 Poor

Tamica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures online lied.
The sheets had cigarette burn holes, there weren't any towels but we got some, the towels racks were broke, the mirror had paint, and the bathroom was cold due to the windows the have. This is the 2nd room. The 1st room had a window missing in the bathroom and the sofa had stains. The rest was nice due to being remodeled. It should have been specified about jacuzzi rooms being extra which we couldn't find on the site.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly its a motel not suit not family friendly. Ask for extra towels because it was 3 of us argue about the extra towel. will not go back next time Im in Illinois
Stayed 2 nights in Apr 2021

4/10 Poor

Antione

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty...sheets was dirty with strings of hair everywhere and the hot tub was dirty...smh...waste of money on Valentines day..i will never stay here again....
Stayed 1 night in Feb 2021

6/10 Okay

christine

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
All time on property were smoking rooms with ashtrays provided.
Stayed 1 night in Dec 2020

10/10 Excellent

Takiyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Jacuzzi tub and mirrors!
The employees were great and the room was very much fun but it could have used a more thorough cleaning.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service.
Stayed 1 night in Jun 2020

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Mo on 8 Oct 2020
Thank you Corey, please come see us again

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Mo on 8 Oct 2020
Thank you Andrew, please stat with us again.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good experience at The welcome inn! very courteous service people! clean rooms, maid service excellent knocked on the door asked if we needed more towels!
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not someplace that i would go again but the guy at the desk was awesome so that made up for thw look of the place and he put me in their presidential suite. So I was cool with that it was just for a night
Stayed 1 night in Jul 2020

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly service, convenient!!! Great price!!
Stayed 1 night in Jul 2020
Response from Dev on 23 Jul 2020
Thank You Brenda for your review, we are glad you enjoyed your stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Dev on 23 Jul 2020
Thank you Brian, We are glad you enjoyed your stay.

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No good. Stay away!!!
Rooms were dirty and neighbors on either side kept me up all night. The one was arguing all night and the other was blaring the TV until 2am. I could here his TV from outside his room. Will not stay again.
Stayed 1 night in Jul 2020
Response from Dev on 23 Jul 2020
We are sorry that you were not satisfied with your stay, We will try and fix this issue as soon as possible.

2/10 Terrible

Marianne

Disliked: Cleanliness, property conditions & facilities
We stay at many budget hotels and understand you get what you pay for. But this one was a run from rating Only positive room was clean Negitave A/C didnt work, shower went from set temp to scolding instantly with no warning Sink drain needs drain opener, TV not size as shown and decor past tired.
Stayed 2 nights in Jun 2020
Response from Dev on 1 Jul 2020
Hello Marianne, We are sorry that you had a bad experience at our motel. We are working hard to fix all the issues you have noted. Thank you for your review.

6/10 Okay

Verified traveller

Business traveller
good ppl running the place
The front desk was kind
Stayed 2 nights in Jun 2020
Response from Dev on 26 Jun 2020
Thank you for your staying with us. And thanks for your feedback.

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024