Stayed here for 8 days with my family and it was nice! Some things felt inconvenient, like going to the lobby for my own grocery and food orders instead of being able to have it delivered to the door. Maybe that's common for buildings in Chicago? Premium Room was worth the extra expense; stunning views of the lake, Navy Pier, museum campus, Grant Park, etc. Would definitely recommend for families. Game room and pool were fantastic. That said, I would have been disappointed for a girls trip or romantic getaway. Lot's of cab rides required to get closer to the river, Wrigley, pier and other activities which greatly added to our expenses. The cleanliness of the room was not up to my personal standards, some of the appliances were wonky. But I suspect most people are only here for a few days and for that, this place is perfect.