Terrace/patio

Reviews of Hampton Inn & Suites Chicago Waukegan

2.5 out of 5
Hampton Inn & Suites Chicago Waukegan
438 Lakehurst Road, Waukegan, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 524 out of 790 reviews" "
Rating 8 - Good. 178 out of 790 reviews" "
Rating 6 - Okay. 42 out of 790 reviews" "
Rating 4 - Poor. 30 out of 790 reviews" "
Rating 2 - Terrible. 16 out of 790 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

angeles

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty and the receptionist is not friendly. She is the receptionist who has helped me twice in the past, she is very rude.
Stayed 1 night in Apr 2024
Response from Brittaney Hall, Assistant Manager on 28 Apr 2024
Thank you for staying with us Angeles, I am deeply sorry for the inconvenience caused to you by the cleanliness of the room. I hope we get a chance to make it right for you. Please feel free to reach out to me at the hotel.

10/10 Excellent

angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything
Response from Brittaney Hall, Assistant Manager on 26 Apr 2024
Thank you Angeles for the 5/5 rating. We happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to family we were visiting! Everything was decent but it might be time for an upgrade
Stayed 3 nights in Apr 2024
Response from Brittaney Hall Assistant Manager on 24 Apr 2024
Thank you Michael, for the review. We are working on doing some upgrades. I hope when you come back they will be finished and we can get the 5/5 rating. Thank you for staying with us.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Brittaney Hall -Assistant Manager on 21 Apr 2024
Thank you Vincent for the 5/5 rating. We are so happy you enjoyed your stay with us. Please come back again.

8/10 Good

FESA MARYLL

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brittaney Hall -Assistant Manager on 21 Apr 2024
Thank you Fesa for the rating. Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon

10/10 Excellent

Sherry, Graham

Travelled with family
Clean room and Great staff
Stayed 4 nights in Apr 2024
Response from Brittaney Hall Assistant Manager on 17 Apr 2024
Thank you for taking the time to post about your stay at Hampton Inn & Suites Chicago/Waukegan. I am glad you found good quality in our pricing and accommodations. We hope to see you again on your next visit.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Brittaney Hall Assistant Manager on 17 Apr 2024
Thank you for the great recommendation! If there is anything we can do to assist in the future, please don’t hesitate to reach out to our team here at Hampton Inn & Suites Chicago/Waukegan.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great mattress and very clean.
Stayed 1 night in Apr 2024
Response from Brittaney Hall Assistant Manager on 11 Apr 2024
I appreciate you telling us about your experience at Hampton Inn & Suites Chicago/Waukegan. Your kind words will brighten the teams’ day. We hope to see you next time you’re in the Hampton Inn & Suites Chicago/Waukegan area.

6/10 Okay

Nataliah

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location. Room & bathroom was clean however body wash dispenser was empty. First room we checked into had damages e.g. torn couch. But it was changed immediately upon request.
Stayed 1 night in Apr 2024
Response from Brittaney Hall, Assistant Manager on 7 Apr 2024
Hello Nataliah, I am so happy to hear that your issues were resolved in a timely manner. thank you for following up with the staff and letting us know what was going on. Your comments help is improving our hotel. We hope if you are in the Waukegan area you come back to visit us again.

10/10 Excellent

Briana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brittaney Hall -Assistant Manager on 7 Apr 2024
Thank you for your 5-star review Briana. We you come back again when you are in the Waukegan area.

6/10 Okay

Shaniqua

Average was quiet
Stayed 1 night in Mar 2024
Response from Brittaney Hall, Assistant Manager on 4 Apr 2024
Thank you for your honest rating Shaniqua. We hope you come back to visit us again if you are in the Waukegan area.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Allowed early check in when we arrived into town earlier than expected. Accommodating for family needs. Quiet.
Stayed 2 nights in Mar 2024
Response from Brittaney Hall, Assistant Manager on 3 Apr 2024
I am so happy we were able to to accommodate your early check in request. Thank you for staying with us. We hope to see you again in the near future.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and helpful front desk staff. Very clean rooms.
Stayed 1 night in Mar 2024
Response from Brittaney Hall, Assistant Manager on 27 Mar 2024
Steve we are so pleased to hear about your stay with us. I am so glad everything went well and was able to suite you expectations. Please come back when you are in the waukegan area again.

8/10 Good

Jesus

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Brittaney Hall -Assistant Manager on 23 Mar 2024
Thank you for rating Jesus. We are so glad you had a good stay with us. Please do come back whenever you are in the area.

10/10 Excellent

JASMINE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff were friendly .
Stayed 1 night in Mar 2024
Response from Brittaney Hall, Assistant Manager on 14 Mar 2024
I am so happy your stay was pleasant. Our houskeeping staff makes sure the rooms are clean and ready for you. I will pass the kind words to the staff. Thank Jasmine for staying with us, we hope to see you again.

10/10 Excellent

Chinesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brittaney Hall, Assistant Manager on 7 Mar 2024
Chinesa we are so happy that you enjoyed your stay with us. Thank you for the 5/5 rating. We hope to see you again in the future or sooner.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a couple nights and it was perfect for what we needed. It was clean, quiet, and convenient. The staff are excellent and very friendly and helpful. I lost a room key and they just gave me a new one without any issues. The breakfast is one of the best I’ve seen in a long time. Lots of food and drink options. We would stay here again if we’re in the area.
Stayed 2 nights in Mar 2024
Response from hj on 5 Mar 2024
Michael, Thank you so much for the 5-Star Review. We are thrilled it was as good as we hoped it would be. We look forward to hosting you on your next visit to Waukegan. - Hannah, General Manager

6/10 Okay

maria

Liked: Cleanliness, staff & service
I did not like that they charge parking fee. Waukegan is a small city. Plenty of parking space around a the businesses in the area. I will not be choosing this hotel for future stays
Stayed 1 night in Mar 2024
Response from HJ on 4 Mar 2024
Maria, We are sorry you did not like the Parking Recapture Fee. We appreciate your feedback. Thank you for choosing to stay with us. - Hannah, General Manager

8/10 Good

Levon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Feb 2024
Response from Brittaney Hall, Assistant Manager on 29 Feb 2024
Thank you for taking the time to post a review of your stay Hampton Inn & Suites Chicago/Waukegan. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Waukegan.

8/10 Good

Michelle Burke

Stayed 3 nights in Feb 2024
Response from Brittaney Hall, Assistant Manager on 20 Mar 2024
Thank you for your rating, Michelle, We hope to see you again soon.

8/10 Good

Maria Asuncion

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Brittaney Hall Assistant Manager on 19 Feb 2024
Thank you for rating Maria, I appreciate you staying with us please come back again.

4/10 Poor

Thomas

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Checked in 4 hours after check in time and room was not cleaned from previous guess. Next room assigned, doors wouldnt ooen. Not a good check in experience after a 10 hour drive day.
Stayed 1 night in Feb 2024
Response from Brittaney Hall Assistant Manager on 18 Feb 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

8/10 Good

Jimmy

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It's good but the swimming pool is closed the whole stay
Stayed 3 nights in Feb 2024
Response from Brittaney Hall Assistant Manager on 17 Feb 2024
Hello Jimmy I am glad you enjoyed your stay and I do apologize for the inconvenience of the pool not being opened, at the time the pool was going through maintenance. I hope you can come back again to enjoy all of our featured amenities.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brittaney Hall, Assistant Manager on 10 Feb 2024
Thank you for your great rating Blanca. We are so happy you enjoyed your stay with us. Please come back again when you are in the Waukegan area.

10/10 Excellent

Ewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Brittaney Hall, Assistant Manager on 29 Feb 2024
Thank you for the 10 Star review. We are pleased to hear that you enjoyed your stay with us. Please do not hesitate to stay with us again .

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel
the room is very nice and comfortable
Stayed 1 night in Jan 2024
Response from Brittaney Hall Assistant Manager on 29 Jan 2024
I am so happy you were comfortable with your stay. Please come back and stay with us when you are in the area Rossana.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and modern and spacious
Stayed 4 nights in Jan 2024
Response from Brittaney Hall Assistant Manager on 29 Jan 2024
I am so glad that you were comfortable with us Daniel. Please do not hesitate to come back and stay with us again when you are in the Waukegan area.

10/10 Excellent

Emmett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Brittaney Hall -Assistant Manager on 26 Jan 2024
Thank you for taking the time to post a 5 Star review! We feel very much honored here at Hampton Inn & Suites Chicago/Waukegan. We hope to see you on your next visit to Waukegan

8/10 Good

Alma

Stayed 1 night in Jan 2024
Response from HJ on 14 Jan 2024
Alma, Thank you very much for leaving feedback on your recent stay with us. We hope to see you back on your next visit to Waukegan, hopefully when it's a little bit warmer! - Hannah, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brittaney Hall -Assistant Manager on 11 Jan 2024
Thank you for your recent stay and reviewing your stay at Hampton Inn & Suites Chicago/Waukegan. I'm pleased to hear that we exceeded your expectations and we look forward to seeing you again on your next visit to the Waukegan area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brittaney Hall -Assistant Manager on 11 Jan 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brittaney Hall -Assistant Manager on 11 Jan 2024
Thank you for taking the time to post a 5 Star review! We feel very much honored here at Hampton Inn & Suites Chicago/Waukegan. We hope to see you on your next visit to Waukegan!

8/10 Good

Glenda

Stayed 1 night in Dec 2023
Response from Brittaney Hall -Assistant Manager on 11 Jan 2024
Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brittaney Hall -Assistant Manager on 4 Jan 2024
I am glad to hear that you liked your stay with us at Hampton Inn & Suites Chicago/Waukegan. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience

6/10 Okay

Naketha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My heat didn't work in my room, my blinds was broken wouldn't roll up, my key wouldn't work to my room, we had to keep letting each other in the room.. They didn't even offer me another room.. Other then that everything was cool, great breakfast, pool, quite, next to the casino..
Stayed 1 night in Dec 2023
Response from Brittaney Hall -Assistant Manager on 4 Jan 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

4/10 Poor

Caryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrible mattress!
Everything was good but the mattress was hard as a rock! It was so uncomfortable that my husband woke up in pain this morning.
Stayed 1 night in Dec 2023
Response from Brittaney Hall, Assistant Manager on 29 Dec 2023
I am concerned about your comments regarding the mattress. I will be reviewing with my maintenance staff to confirm the mattress is in proper form, if not we will be replacing it immediately.

10/10 Excellent

Norma

Stayed 2 nights in Dec 2023
Response from Brittaney Hall, Assistant Manager on 29 Dec 2023
Thank you for your 5/5 rating. I am glad you enjoyed your stay with us. Please whenever you are ready to come back to Waukegan, stay with us again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brittaney Hall, Assistant Manager on 15 Dec 2023
Hello Sandra. I absolutely love your 10/10 rating. I am so happy you enjoyed your stay with us. When you are ready to come back to the Waukegan area please do not hesitate to come back to us.

10/10 Excellent

Kristin

Stayed 2 nights in Dec 2023
Response from Brittaney Hall, Assistant Manager on 15 Dec 2023
Kristin. I am really happy that you are happy with your stay. 10/10 Wow! Please come back to us whenever you are in our town again.

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brittaney Hall, Assistant Manager on 15 Dec 2023
Katarina thank you much for the 5/5 rating. Good ratings are like gold to us, we are happy that you are happy with us. We cant wait to have you back whenever your are back in town.

10/10 Excellent

Elizabeth, Oregon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to find. Quiet location.
Stayed 1 night in Dec 2023
Response from Brittaney Hall, Assistant Manager on 10 Dec 2023
Hello Elizabeth, Thank you for you great review. I am so glad you found comfort in our hotel. Please come back anytime you are in the area.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel ! Great breakfast Enjoyed our stay .
Stayed 3 nights in Dec 2023
Response from Brittaney Hall, Assistant Manager on 10 Dec 2023
I am so happy you enjoyed our breakfast and our clean rooms. Anna I hope when you are in the Waukegan area you come back and stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Brittaney Hall Assistant Manager on 6 Dec 2023
Thank you for the 5 star rating Jennifer. I am happy that you enjoyed your stay with us. Please come back and stay with us again.

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very close to the Lakehurst Event Center
Stayed 1 night in Dec 2023
Response from Brittaney Hall Assistant Manager on 6 Dec 2023
Thank you for your rating Michael. Please feel free to come stay with us again when you are in the Waukegan area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very clean and very nice. I'd stay again.
Stayed 1 night in Nov 2023
Response from Brittaney Hall Assistant Manager on 22 Nov 2023
Lisa, I am so happy to hear that you enjoyed your stay with us. We look forward to having you here with us again. Thank you for choosing Hampton Inn & Suites in Waukegan.

10/10 Excellent

angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Brittaney Hall Assistant Manager on 22 Nov 2023
Hello Angeles, I am so pleased to hear that everything was great for you. Please come back anytime.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HJ on 20 Nov 2023
Kris, Thank you so much for your kind feedback! We are thrilled your stay was as good as we hoped it would be. - Hannah, General Manager

6/10 Okay

Max

Business traveller
Disliked: Cleanliness, room comfort
disappointed
carpet at the lobby you can see stained, when you are out of the elevator need a lot vacuum. chair in the room was wiggle not even safe to sit
Stayed 1 night in Nov 2023
Response from Brittaney Hall -Assistant Manager on 18 Nov 2023
Thank you for staying with us Max. I do appreciate your feedback about the hotel. It is comments like this that helps us improve our hotel.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay while traveling. Clean room, comfy beds, good breakfast, nice staff. Only recommendation would be to have better lighting in our room; 'twas a bit dim. Otherwise, it was a nice stay.
Stayed 1 night in Nov 2023
Response from Brittaney Hall, Assistant Manager on 14 Nov 2023
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at Hampton Inn & Suites Chicago/Waukegan. I will be sure to share your kind comments with the team, they love hearing when they receive positive feedback. Thank you for letting us know about the lights inside of the rooms, its feedback like this that helps us ensure you have a better stay in the future

10/10 Excellent

Michelle

Liked: Property conditions & facilities
The property was only ten minutes away from the Naval Base, so it was accessible and convenient for PIR graduation.
Stayed 3 nights in Oct 2023
Response from HJ on 30 Oct 2023
Michelle, First and foremost, congratulations to your Navy Graduate. That is just a major accomplishment, and they should be overjoyed. We are a happy you enjoyed your stay with us, and we look forward to having you back. - Hannah, General Manager