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Response from Pond, General Manager on 13 Jun 2019
Dear Guest,
I would like to thank you very much for your feedback.
Please accept our sincere apologies for your inconvenience of your stay.
Our team had inspected the room in detail, and they found a squirrel over the ceiling, which may caused a sound you experienced.
We will solve this problem and improve our room for a better service.
We looking forward to see you again at our resort.