My family and I had a wonderful stay at the Royal Panerai Hotel. We had two spacious family rooms for the six of us. The hotel staff is warm, friendly, and accommodating. They helped me print and copy documents that I needed to take to the US Consulate. There is a nice lady in the lobby who will help arrange tours for you for extremely good prices. We had a wonderful driver who spoke excellent English. He took us to many places and in a large, comfortable SUV. The price for the whole day and the many excursions would have cost us hundreds on a travel website compared to the price we paid here in the lobby. There is always a tuktuk outside ready to take you anywhere. The 7-Eleven next door is very convenient. We had a lot of errands to run before our flight, and the hotel staff helped us get a driver in a SUV who stayed with us the whole time and helped us retrieve a lost passport and got us to the airport in time! I was puzzled by the negative reviews, because we had an excellent stay here. Our rooms were extremely comfortable, and we did not have any bugs. Our sheets were clean. When I blew a fuse, the staff fixed it in less than three minutes. They were amazing. I can't say enough positive things about this hotel. My family misses it. Even my husband, who is used to staying at 5-star hotels says he loves this place and didn't want to leave. I really can't believe how lucky we got getting two suites for free as part of our Orbitz travel flight from Bangkok to Chiang Mai!