Reception

Reviews of Melia Chiang Mai

5 out of 5
Melia Chiang Mai
46-48 Charoenprathet Road, Changklan, Chiang Mai, Chiang Mai Province

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 227 reviews" "
Rating 8 - Good. 36 out of 227 reviews" "
Rating 6 - Okay. 14 out of 227 reviews" "
Rating 4 - Poor. 3 out of 227 reviews" "
Rating 2 - Terrible. 3 out of 227 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely well maintained.service provided by the staff was excellent.check in was very easy.food was great.we will return.
Stayed 5 nights in Apr 2024
Response from Lalita de Boer on 2 May 2024
Dear Steven,Thank you for taking the time to leave such a glowing review of your stay at Melia Chiang Mai! We are delighted to hear that you found our property to be well-maintained and that you received excellent service from our staff. It is fantastic to know that you enjoyed the check-in process and the delicious food. We hope to welcome you back for another wonderful stay in the future!Warmest regards,Lalita de BoerGuest Experience

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From exciting car on arrival to departing the property, the entire staff were nothing but respectful, helpful, and very pleasant. The Appearance of the facility was modern, clean and taken care of. Rooms were spacious clean and had many amenities to enjoy and relax. Dining and cocktail areas were equal in appearance and staff professionalism. Over All I highly recommend a stay here.
Stayed 1 night in Apr 2024
Response from Lalita de Boer on 25 Apr 2024
Dear Greg,Thank you for taking the time to write such a glowing review of your recent stay at Melia Chiang Mai. We are thrilled to hear that from the moment you arrived until your departure, our team was able to make your experience memorable.We are also pleased to know that the modernity and cleanliness of our facilities met your expectations and that the spaciousness and amenities of our rooms provided a comfortable environment for you to relax and enjoy.It is also heartening to hear that you found both the dining and cocktail areas to be pleasing and that our staff's professionalism stood out to you. Your high recommendation is greatly appreciated and serves as a wonderful encouragement to all of our staff.We look forward to welcoming you back to Melia Chiang Mai for another excellent stay.Warmest regards,Lalita de BoerGuest Experience

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the Melia! My wife and I stayed here for two nights and enjoyed every bit of it from the staff to its location, food options, pool, all the above!
Stayed 2 nights in Apr 2024
Response from Lalita de Boer on 16 Apr 2024
Dear Rene,Thank you for taking the time to share your experience with us! We are thrilled to hear that you and your wife had such an enjoyable stay at Melia Chiang Mai.It brings us immense joy to know that you appreciated our dedicated staff, convenient location, diverse food options, and refreshing pool. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we could exceed your expectations.Your kind words serve as great encouragement for our team, and we look forward to welcoming you both back for another fantastic stay whenever your travels bring you to Chiang Mai.Warm regards,Lalita de BoerGuest Experience

10/10 Excellent

Mario

Stayed 3 nights in Mar 2024
Response from Lalita de Boer on 2 Apr 2024
Dear Mario,Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. Your feedback is highly valued, and we are thrilled to learn that your experience exceeded your expectations. If there are any particular aspects you would like to emphasize or suggestions you wish to share, we are eager to receive them. We hope to have the opportunity to host you for another stay in the future. Warmest regards, Lalita de Boer Guest Experience

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Naraphorn Uea-anantakorn on 26 Mar 2024
Dear David,Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. Your feedback is highly valued, and we are thrilled to learn that your experience exceeded your expectations. If there are any particular aspects you would like to emphasize or suggestions you wish to share, we are eager to receive them. We anticipate the opportunity to host you for another outstanding stay in the future. Warmest regards, Naraphorn Uea-anantakorn Guest Experience

10/10 Excellent

R Jeffrey, LONDON

Stayed 3 nights in Feb 2024
Response from Lalita de Boer on 22 Mar 2024
Dear R Jeffrey, Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. Your feedback is highly valued, and we are thrilled to learn that your experience exceeded your expectations. If there are any particular aspects you would like to emphasize or suggestions you wish to share, we are eager to receive them. We anticipate the opportunity to host you for another outstanding stay in the future. Warmest regards, Lalita de Boer Guest Experience

8/10 Good

Aung

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2024
Response from Lalita de Boer on 21 Mar 2024
Dear Aung, Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. Your feedback is highly valued, and we are thrilled to learn that your experience exceeded your expectations. If there are any particular aspects you would like to emphasize or suggestions you wish to share, we are eager to receive them. We anticipate the opportunity to host you for another outstanding stay in the future. Warmest regards, Lalita de Boer Guest Experience

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, extremely nice people and great food
Stayed 2 nights in Feb 2024
Response from Naraphorn Uea-anantakorn on 23 Feb 2024
Dear Tom,Thank you for your wonderful review of your stay at Meliá Chiang Mai! We are thrilled to hear that you enjoyed our great location, the friendliness of our staff, and the quality of our food. Your satisfaction is our top priority, and it is heartening to know we were able to make your stay enjoyable.We look forward to the opportunity to welcome you back for another memorable experience.Warmest regards, Naraphorn Uea-anantakorn Guest Experience

10/10 Excellent

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Spacious, clean accommodation and well located hotel to enjoy Chiang Mai.
Stayed 3 nights in Feb 2024
Response from Naraphorn Uea-anantakorn on 20 Feb 2024
Dear Elliot,Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. We are delighted to hear that your stay was enjoyable. It is great to know that you appreciated the spaciousness and cleanliness of our rooms, as well as the comfort of our beds. Thank you once again for choosing Meliá Chiang Mai and for giving us the highest rating. We look forward to the opportunity to welcome you back for another enjoyable stay. Warmest regards, Naraphorn Uea-anantakorn Guest Experience

10/10 Excellent

Dianne, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Melia Chiang Mai was an absolute delight. Everything felt fresh and well-maintained. The staff throughout the hotel were fantastic, but we were particularly impressed by the hospitality shown in the breakfast restaurant. What really set Melia Chiang Mai apart for our family was the Kidsdom, their in-house play area. It’s one of the largest we’ve encountered in our travels, and it’s clear that thoughtful consideration has been put into its design. It catered perfectly to our toddler, filled with age-appropriate toys and activities. The inclusion of a PlayStation room for older kids was a thoughtful touch, showing that the hotel genuinely caters to families with children of various ages. It’s a gem for travelers with young kids!
Stayed 4 nights in Feb 2024
Response from Phan Thị Minh Vân on 14 Feb 2024
Dear Dianne, Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. We are overjoyed to hear that your stay was an absolute delight and that everything from the freshness and maintenance of our facilities to the exceptional service provided by our staff met your expectations.Your special mention of the hospitality experienced in our breakfast restaurant is greatly appreciated. We strive to make every dining experience memorable, and it is heartening to know we succeeded with your family.We are particularly thrilled that Kidsdom stood out as a highlight of your stay. Our intention is to create a space that not only entertains but also engages children of all ages thoughtfully and safely. We are glad Meliá Chiang Mai could be a part of your family's cherished memories, and we hope to welcome you back for another fantastic stay. Warmest regards,Phan Thị Minh Vân Guest Experience

10/10 Excellent

Eric

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast Buffet we have experienced all month. Great pool and staff.
Stayed 3 nights in Feb 2024
Response from Paphatsawan Komarvut on 8 Feb 2024
Dear Eric,Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai and for granting us the highest rating. Your feedback is highly valued. We are thrilled to hear that you enjoyed our breakfast and had a great experience with our pool and staff. Your kind words mean a lot to us. We look forward to welcoming you back soon for another fantastic stay! Warmest regards, Paphatsawan Komarvut Guest Experience

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Paphatsawan Komarvut on 6 Feb 2024
Dear Jian,Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai and for granting us the highest rating. Your feedback is highly valued, and we are thrilled to learn that your experience exceeded your expectations. If there are any particular aspects you would like to emphasize or suggestions you wish to share, we are eager to receive them. Your contentment is of utmost importance to us, and we anticipate the opportunity to host you for another outstanding stay in the future. Warmest regards, Paphatsawan Komarvut Guest Experience

10/10 Excellent

Peter, La Verne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet was excellent. Our “standard room” was huge and beautiful. We took advantage of the “tea time” and the “happy hour” which featured delicious little treats and an open bar. With all this - my favorite was the service of the well-trained staff!!! One minor complaint- the pool, on a typically hot day was very uncomfortably cold. Besides myself, I watched every guest be shocked by how cold it was.
Stayed 7 nights in Jan 2024
Response from Phan Thị Minh Vân on 5 Feb 2024
Dear Peter, Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. We are delighted to hear that you enjoyed our excellent breakfast buffet, spacious and beautiful room, and the wonderful benefits offered by the Level Lounge, especially our Afternoon tea and Evening cocktails.We truly appreciate your kind words about the well-trained staff, and we are thrilled to know that their service stood out to you. We understand your concern about the pool temperature being uncomfortably cold, especially on what appeared to be a typically hot day. Please allow us to explain that during the winter period, the water temperature can indeed feel significantly colder, which might have contributed to your experience. We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay. Warmest regards, Phan Thị Minh Vân Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Beautiful hotel. Rooms are so spacious and designed perfectly. Very comfy beds. Lovely breakfast. Right next to the night market so a good location!
Stayed 3 nights in Jan 2024
Response from Phan Thị Minh Vân on 29 Jan 2024
Dear Guest, Thank you for sharing your feedback following your recent stay at Meliá Chiang Mai. We are thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. Thank you for choosing Meliá Chiang Mai and for providing your insights. If you have any further details or specific suggestions, please do not hesitate to share them with us. We look forward to the opportunity to welcome you back for another enjoyable stay. Warmest regards, Phan Thị Minh Vân Guest Experience

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are fairly standard, service is excellent! Concierges are amazing so helpful. Beautiful lay out of hotel, wonderful breakfast
Stayed 2 nights in Jan 2024
Response from Naraphorn Uea-anantakorn on 26 Jan 2024
Dear Jean,Thank you for taking the time to share your review of your recent stay with Meliá Chiang Mai. We are glad to hear that you found our service to be excellent and our concierges amazing and helpful. Our team takes great pride in providing exceptional service, and your recognition of their efforts is truly appreciated.We are also delighted to know that you enjoyed the beautiful layout of our hotel and our wonderful breakfast. We strive to create a welcoming and pleasing environment for all our guests, and it is gratifying to hear that these aspects of your stay were highlights.Thank you once again for choosing Meliá Chiang Mai, and we hope to welcome you back soon for an even more satisfying stay.Best Regard,Naraphorn Uea-anantakornGuest Experience

10/10 Excellent

Robert, San francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lalita de Boer on 12 Jan 2024
Dear Robert, Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future. Warmest regards, Lalita de Boer Guest Experience

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Naraphorn Uea-anantakorn on 13 Jan 2024
Dear Laura, Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future.Warmest regards, Naraphorn Uea-anantaornGuest Experience

10/10 Excellent

Ziqi

Stayed 1 night in Jan 2024
Response from Paphatsawan Komarvut on 9 Jan 2024
Dear Ziqi,Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future. Warmest regards, Paphatsawan Komarvut Guest Experience.

10/10 Excellent

CLAUDETTE SIMMONS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Paphatsawan Komarvut on 9 Jan 2024
Dear Claudette Simmons,Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future. Warmest regards, Paphatsawan Komarvut Guest Experience.

6/10 Okay

PISIT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa women staff at front desk is totally unhelpful
Stayed 2 nights in Jan 2024
Response from Phan Thị Minh Vân on 11 Jan 2024
Dear PISIT, Thank you for sharing your feedback about your recent stay at Meliá Chiang Mai. We sincerely apologize for any shortcomings you experienced. We take guest feedback seriously, and we would like to extend our sincere apology that the service did not meet your expectations.We appreciate your constructive criticism, as it allows us to identify areas for improvement. If you have any further details or specific suggestions, please do not hesitate to share them with us, as we are committed to making the necessary adjustments to enhance our guests' experiences. Thank you for choosing Meliá Chiang Mai, and we hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Warmest Regards, Phan Thị Minh Vân Guest Experience

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel . The room was large clean and very new . Mike one of the guys worked up front was extremely helpful as well
Stayed 4 nights in Dec 2023
Response from Paphatsawan Komarvut on 9 Jan 2024
Dear David, thank you for sharing your experience at Melia Chiang Mai. We are thrilled to hear that you found your stay amazing and that the room exceeded your expectations in terms of size, cleanliness, and modernity.We will be sure to pass along your kind words to Mike, who will undoubtedly appreciate the recognition for his exceptional service. Thank you once again for giving us the highest rating. We are looking forward to providing you with another wonderful experience. Warmest regards, Paphatsawan Komarvut Guest Experience

10/10 Excellent

Dennis m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from hotel
Stayed 1 night in Dec 2023
Response from Paphatsawan Komarvut on 31 Dec 2023
Dear Dennis m,Thank you for sharing your experience during festive stay at Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future. Warmest regards, Paphatsawan Komarvut Guest Experience.

10/10 Excellent

Jou Ju

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Paphatsawan Komarvut on 31 Dec 2023
Dear Jou Ju,Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future.Warmest regards, Paphatsawan Komarvut Guest Experience.

10/10 Excellent

Melissa

Stayed 3 nights in Dec 2023
Response from Phan Thị Minh Vân on 17 Jan 2024
Dear Melissa,Thank you for sharing your experience with Meliá Chiang Mai and for awarding us the highest rating. We greatly appreciate your feedback are delighted to know that your experience with us met your expectations.If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them.Your satisfaction is our utmost priority, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warmest Regards, Phan Thị Minh Vân Guest Experience

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Phan Thị Minh Vân on 27 Dec 2023
Dear David,Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback. If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future.Warmest regards,Guest Experience.

10/10 Excellent

Dennis m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 4 nights in Dec 2023
Response from Vivian Phan on 26 Dec 2023
Dear Dennis m,We sincerely appreciate your thoughtful words and the full score you've given us! It brings us immense joy to learn about your wonderful experience at Meliá Chiang Mai.If there are specific aspects you particularly enjoyed or if you have any additional feedback to share, we would be delighted to hear from you. Your support means a lot to us, and we eagerly anticipate the opportunity to welcome you back for another fantastic stay in the future.Warmest regards, Vivian PhanGuest Experience Team

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the Melia, it’s a very nice property. We had a big comfortable room. The hotel is located in a convenient location. Breakfast buffet was wonderful, so many options.
Stayed 4 nights in Dec 2023
Response from Lalita de Boer on 22 Dec 2023
Dear Samantha, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. Thank you for sharing your feedback regarding our property, room cleanliness and location. Thank you once again for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Brian, Sarasota

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, sparklingly clean property, terrific breakfast. Glad to stay another time.
Stayed 3 nights in Dec 2023
Response from Lalita de Boer on 21 Dec 2023
Dear Brian, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay and delighted that you found our attentive staff, overall cleanliness and for varieties of breakfast. Thank you once again for giving us the highest rating. We are looking forward to providing you with another wonderful experience. Warmest regards, Paphatsawan Komarvut Guest Experience

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lalita de Boer on 17 Dec 2023
Dear Joel, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Thank you once again for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Lalita de Boer on 11 Dec 2023
Dear James, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Thank you once again for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel
It was a large and modern hotel room which was very clean and comfortable. The staff are very friendly and extremely helpful. The spa was on the pricey side by Thailand standards, but I loved how clean and tranquil it felt. I would highly recommend the spa in the hotel over the less expensive ones on the street and in the market. The breakfast is totally worth it. There are options to appeal to any audience and the fresh fruit options are wonderful. I would highly recommend this to anyone visiting Chang Mai
Stayed 4 nights in Nov 2023
Response from Lalita de Boer on 13 Dec 2023
Dear Mark, Thank you so much for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay in our large and modern hotel room, finding it both clean and comfortable.It is especially rewarding to receive compliments about our friendly and extremely helpful staff. We strive to create a welcoming atmosphere, and we are pleased that their efforts had a positive impact on your stay.We are glad to hear that you appreciated the cleanliness and tranquility of our spa. Thank you for your feedback regarding on spa pricing and for your recommendation of our YHI spa over other options in the area is truly appreciated.The fact that you found our breakfast to be totally worth it is wonderful to hear. We aim to provide a diverse range of options to cater to all tastes, and we are thrilled that you enjoyed the fresh fruit offerings.Thank you for recommending Melia Chiang Mai, and we hope to welcome you back on your next visit to Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Chatri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Phan Thị Minh Vân on 2 Jan 2024
Dear Chatri,Thank you for sharing your experience with Meliá Chiang Mai. We greatly appreciate your feedback.If there are any specific details you would like to highlight or suggestions you have in mind, we are always open to hearing them. Your feedback is valuable to us, and we look forward to the opportunity to welcome you in the future.Warmest regards, Phan Thị Minh VânGuest Experience

6/10 Okay

Maggie

Travelled with partner
Liked: Amenities
Stayed 6 nights in Nov 2023
Response from Lalita de Boer on 6 Dec 2023
Dear Maggie, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super huge spacious rooms and comfy bed The level lounge was fabulous and well worth the extra money Canapés and drinks in the evening were fantastic. Swimming pool was fantastic. The hotel is close to x3 wonderful cocktail lounges called noir, theatre and Sam and it’s perfect for shopping We used grab taxis to the centre as it was quite a walk but super cheap so worth putting the app on your phone All in all a great hotel
Stayed 3 nights in Dec 2023
Response from Lalita de Boer on 5 Dec 2023
Dear Rebecca,Thank you so much for your marvelous feedback! We're delighted to hear that you had an amazing experience during your stay with us. It's great to know that we exceeded your expectations about large room with comfy bed, the fabulous Level lounge, and the superb swimming pool. We're also pleased that our convenient location near three amazing cocktail lounges, night bazaar, and center city added to your overall satisfaction. Thank you once again for giving us the highest rating. We truly appreciate your recommendation, and we look forward to welcoming you to Meliá Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge staff always went above and beyond to be helpful. Also, made sure to get us tickets at the rooftop bar for an event.
Stayed 5 nights in Nov 2023
Response from Lalita de Boer on 5 Dec 2023
Dear Michael, Thank you so much for sharing your experience with us! We're delighted to hear that you found our concierge staff made a positive impact on your stay. It's always a pleasure to receive such positive feedback. With the assistance of Concierge, we're thrilled you enjoyed the rooftop bar event at Meliá Chiang Mai. We look forward to the opportunity of welcoming you back for another enjoyable stay. Warmest regards, Guest Experience Team

10/10 Excellent

May

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Great location to be close to night markets and Loy kathrong yipeng festival. Wish the pool stays open longer which I didn’t get to use.
Stayed 2 nights in Nov 2023
Response from Lalita de Boer on 29 Nov 2023
Dear May, thank you for taking the time to share your feedback following your recent stay at Melia Chiang Mai. We greatly appreciate your feedback and delighted to hear that you enjoyed our breakfast, appreciated our convenient location, providing proximity to the night markets and the Loy Kathrong Yipeng Festival. We understand your desire for an extended pool operating hour, and we appreciate your suggestion. Our team will certainly consider this as we aim to enhance our services to meet the preferences of our valued guests. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Robert, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly/knowledgeable staff and great location. I would stay again.
Stayed 3 nights in Nov 2023
Response from Lalita de Boer on 24 Nov 2023
Dear Robert, thank you so much for sharing your positive experience with us! We're delighted to hear that you found our staff to be friendly and knowledgeable, and we're thrilled that you enjoyed our great location.It's always a pleasure to receive such positive feedback, and we're honored that you would consider staying with us again. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to share.We look forward to the opportunity of welcoming you back for another enjoyable stay. Warmest regards, Guest Experience Team

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. From check in to our stay we were taken care of by the hotel staff. They helped us give information for things to do and helped book any tours that we needed. On top of that, the hotel is walking distance from the old city. The night bazaar less than 5 min walk and the East gate is also walkable. I would recommend staying here if you are in Chiang Mai.
Stayed 4 nights in Nov 2023
Response from Lalita de Boer on 23 Nov 2023
Dear Kyle, thank you so much for your wonderful feedback! We're delighted to hear that you had an amazing experience during your stay with us. It's great to know that our staff took good care of you, provided helpful information, and assisted with tour bookings. We're also pleased that our convenient location near the old city, night bazaar, and East gate added to your overall satisfaction. Thank you once again for giving us the highest rating. We truly appreciate your recommendation, and we look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Jian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to restaurants and massage. Staff were very helpful and friendly. The room is clean and the facilities are up to date. I had a great time staying there and would definitely recommend this hotel to anyone who’s traveling to Chiangmai for the first time.
Stayed 3 nights in Nov 2023
Response from Lalita de Boer on 17 Nov 2023
Dear Jian, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a wonderful stay with us. Thank you for sharing your feedback regarding our conveniently located property, attentive staff, clean room and modern facilities. Thank you for giving us the highest rating and for recommending our property when visiting Chiang Mai. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Yijin

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Nov 2023
Response from Lalita de Boer on 15 Nov 2023
Dear Yijin, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay and highlighting our services. Thank you once again for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night Markets were very close. Options to eat during the day were limited.
Stayed 7 nights in Oct 2023
Response from Lalita de Boer on 1 Nov 2023
Dear Allan, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay and highlighting our conveniently located hotel. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Linda

Stayed 5 nights in Oct 2023
Response from Lalita de Boer on 21 Nov 2023
Dear Linda, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Thank you for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

6/10 Okay

hoi wai

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There are so many ants in the room. This is so frustrating.
Stayed 4 nights in Oct 2023
Response from Lalita de Boer on 1 Nov 2023
Dear Hoi Wai, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Regarding the ants found in your room, we have immediately notified to our team in order to investigate together with Pest Control company. We have regular schedule for pest controls to ensure there is no insects. We look forward to welcoming you to Melia Chiang Mai and hope your future stay will improve. Warmest regards, Guest Experience Team

10/10 Excellent

Nigel

Stayed 3 nights in Oct 2023
Response from Lalita de Boer on 1 Nov 2023
Dear Nigel, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay.Thank you for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fantastic stay!
Stayed 2 nights in Oct 2023
Response from Lalita de Boer on 19 Oct 2023
Dear Francois, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Calvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and staff. Conveniently located and beautifully designed.
Stayed 3 nights in Oct 2023
Response from Lalita de Boer on 18 Oct 2023
Dear Calvin, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Thank you for highlighting our staff, convenient location and interior design, and for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Matthew

Stayed 3 nights in Sep 2023
Response from Lalita de Boer on 3 Nov 2023
Dear Matthew, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Thank you for giving us the highest rating. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Lalita de Boer on 28 Sept 2023
Dear Jason, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. We look forward to welcoming you back to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Couldn't fault anything. Huge buffet breakfast catered for all tastes. The staff were extremely courteous and helpful on all occasions and particularly well trained, performing their tasks with maximum efficiency. Convenient access to night markets and transport options. Highly recommended.
Stayed 7 nights in Sep 2023
Response from Lalita de Boer on 25 Sept 2023
Dear Ann, thank you for sharing your excellent experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. Thank you for recommending our property and highlighting our variety of breakfast, attentive staff and convenient location. We look forward to welcoming you to Melia Chiang Mai. Warmest regards, Guest Experience Team

10/10 Excellent

S L

Stayed 2 nights in Sep 2023
Response from Lalita de Boer on 25 Sept 2023
Dear S L, thank you for sharing your experience at Melia Chiang Mai. We greatly appreciate your feedback. We are happy to hear that you had a great stay. We look forward to welcoming you back to Melia Chiang Mai. Warmest regards, Guest Experience Team