Resorts in Cherokee County

"Clean room Great Staff Amazing Check In & Check Out "

"My experience at the hotel was amazing I would book again it was very beautiful And the staff was very nice"

"We asked for our rooms to be made up daily and that turned out to be an ongoing problem. We had to go to the front desk for wash cloths and towels each evening of our stay. We had the unfortunate experience of having cockroaches in our room and subsequently in our luggage. There was was problems with hot water two out of three mornings with absolutely no hot water on the last day. They were remodeling so there was a little debris and messiness associated with that. We were offered a breakfast compensation, but were unable to try that out. So nothing to say for dining except that the lounge was real nice."

"Fantastic stay"

"Staff doesn't care, my bed had bedbugs, food was mid, and staff was racist."

"I had a lot of problems with this stay at Embassy suites i will be contacting corporate office I had a random guest walk in my room that the front desk gave the key. No apologies the lady at the front desk that I told about it did not want to do a incident report"

"The property was beautiful, but it was a little disappointing to walk into our room and have a really strong bleach smell. also had no idea part of the property was under construction."

"I Normally Don’t Leave Reviews, But I Feel Like This Experience Needs To Be Addressed. From The Beginning, This Stay Was Extremely Disappointing & Unprofessional. The First Room We Were Given Was Infested With Ants. Within Only About An Hour Of Being In The Room, Staff Told Us We Needed To Hurry & Eat Our Food And Throw Our Trash Away Somewhere Else As If We Caused The Problem. We Were Also Told The Ants Were “Just Nature,” Instead Of The Issue Being Properly Addressed. The Room Also Had Old Debris Left On The Floor Along With An Old Stocking Cap From Previous Guests, Which Clearly Showed The Room Had Not Been Properly Cleaned. Although Staff Did Move Us To Another Room, That Room Was Not Much Better. There Was Blood On The Sheets, Old Bobbi Pins Left On The Floor, More Debris, And The Toilet Did Not Work Properly. At That Point, It Was Very Clear That Cleanliness And Room Inspection Standards Were Severely Lacking. I Am Still Waiting To Hear Back Regarding My Refund. I Have Called And Emailed Multiple Times With Little To No Response From The Property, Which Has Made This Entire Situation Even More Frustrating. Cleanliness, Functioning Rooms, And Basic Customer Service Should Be The Bare Minimum At Any Hotel. This Entire Experience Was Unsanitary, Frustrating, And Inconvenient"

"The gym was poor. The room was cramped, the squealing noise from the pipes at night was the worst. The decor is desperately in need of an update. "