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Reviews of Welcomhotel by ITC Hotels, Cathedral Road, Chennai

4.5 out of 5
Welcomhotel by ITC Hotels, Cathedral Road, Chennai
10 Cathedral Street, Chennai, Tamil Nadu

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samson

Travelled with partner
Liked: Cleanliness, amenities
Old charm of the place. Great staff and service centric hotel. Shout out to Keith Moeriera, Manager Marina restaurant😊His passion to serve and be proud to be an ambassador to his workplace., Subramanium at the Front desk was a stand out, his humbleness exhibited genuine Care. Well lead team Welcome ITC Cathedral Rd. Thank you.
Stayed 1 night in Apr 2024
Response from Ila Prabhu on 27 Apr 2024
Dear Mr Samson Greetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu

10/10 Excellent

Aranapakam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 7 nights in Apr 2024
Response from Ila Prabhu on 27 Apr 2024
Dear Mr AranapakamGreetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu

10/10 Excellent

Sumant, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for elderly parents! Thank you for your wonderful hospitality!
Stayed 2 nights in Apr 2024
Response from Ila Prabhu on 27 Apr 2024
Dear Mr Sumant Greetings from Welcomhotel Chennai!I would like to thank you for giving us your valuable feedback on our services during your recent stay at our hotel. Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality".We are delighted to know that we are able to live up to your expectations. It is comments such as yours that motivate our team, and helps us to strive for even higher levels of perfection.We look forward to welcoming you back to Welcomhotel Chennai when we will leave no stone unturned to uphold the high standards expected of us. Yours most certainly is a relationship we cherish.Responsibly YoursIla Prabhu

2/10 Terrible

Joanna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is a renovated hotel but the condition of the room was not good. The A/C was suboptimal, though the technician checked it out, it was not working well. The bathroom roof had a water spot and the bathroom door is stuck very difficult to open or close. We booked 2 twin bed room but was offered a single bed room and they explained it as a glitch in their system as they are newly renovated hotel, very disappointed. Also their check in process was not friendly, no smiles, no info about the hotel amenities, very rushed and unfair check in process. Though they offered a free meal to make up for it, we were not interested. There were too many instances which made us very unwelcomed, not the reception we expected from a top notch brand.
Stayed 2 nights in Mar 2024
Response from Ila Prabhu General Manager on 13 Apr 2024
Dear Ms. JoannaDear Mr. Kishore, Greetings from Welcomhotel Chennai!We wish to thank you for taking the time to provide us with your valuable feedback with insight for our improvement. We are in receipt of your feedback and I must thank you for bringing it to our notice.Please accept my sincerest apologies for the inconvenience faced by you and appropriate corrective action will be taken along with process and people correction.I request you to consider this an aberration from our usual standards and provide us with an opportunity to redeem ourselves.We look forward to welcoming you back to your residence in Chennai.Responsibly yours,Ila Prabhu,General Manager

6/10 Okay

praveen

Stayed 1 night in Mar 2024
Response from Ila Prabhu General Manager on 1 Apr 2024
NamasteGreetings from Welcomhotel Chennai!Thank you for taking out the time to share your valuable feedback with us.Look forward to welcoming you back again at ITC Hotels.Responsibly yours,

6/10 Okay

Srinivasan, Wayne

Travelled with partner
Liked: Cleanliness, staff & service
The room cleaning service was very good. Jayanthi, our room cleaner, was very helpful and did the job very well. Also, the GM, Ms. Prabhu provided helpful, personalized service. She was also very receptive to feedback. Also, the GM, Ms. Prabhu, provided helpful, personalized service. She was also very receptive to feedback. The restaurant on the ground floor was very cold. And the Chinese restaurant in the hotel had poor food and ran out of vanilla ice cream.
Stayed 11 nights in Feb 2024