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Reviews of The Westin Chennai Velachery

5 out of 5
The Westin Chennai Velachery
154, Velachery Main Road, Velachery, Chennai, Tamil Nadu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 166 out of 260 reviews" "
Rating 8 - Good. 75 out of 260 reviews" "
Rating 6 - Okay. 9 out of 260 reviews" "
Rating 4 - Poor. 6 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was wonderful along with comfort and convenience. Especially, the relationship manager Ashwini assisted me during my stay entire stay with excellent hospitality.
Stayed 3 nights in Feb 2024

6/10 Okay

Donald

Stayed 1 night in Jan 2024

10/10 Excellent

Rani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service executive Shreya Sen who was assigned to make our stay pleasant at the property was very helpful and readily available whenever we needed her services. My family and I had a very enjoyable and pleasant stay at the hotel. Will stay there again when we visit Chennai the next time.
Stayed 4 nights in Dec 2023
Response from The Westin Chennai Velachery Team on 29 Dec 2023
Dear Rani,Thank you for choosing The Westin Chennai Velachery! We're thrilled to hear that Shreya Sen provided excellent service, ensuring a pleasant stay for you and your family. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit when you're in Chennai again.Stay Well,The Westin Chennai Velachery

8/10 Good

Manodh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Westin Chennai Velachery Team on 30 Dec 2023
Dear Guest,We apologize for the inconvenience you faced during your stay, and we deeply regret it. Your feedback is crucial for improvement, and we appreciate you bringing it to our attention. Please accept our sincere apologies. We assure you that necessary steps will be taken to address these issues. Your satisfaction is our priority, and we hope to have another opportunity to provide you with an exceptional experience. Stay Well, The Westin Chennai Velachery

10/10 Excellent

Prabakar, Saratoga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Westin Chennai Velachery on 30 Dec 2023
Dear Sundar, Thank you for choosing The Westin Chennai Velachery. We're delighted to hear you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience. Best regards,The Westin Chennai Velachery

10/10 Excellent

Dinesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from The Westin Chennai Velachery Team on 30 Dec 2023
Dear Guest, We apologize for the inconvenience you faced during your stay, and we deeply regret it. Your feedback is crucial for improvement, and we appreciate you bringing it to our attention. Please accept our sincere apologies. We assure you that necessary steps will be taken to address these issues. Your satisfaction is our priority, and we hope to have another opportunity to provide you with an exceptional experience. Stay Well, The Westin Chennai Velachery

10/10 Excellent

Gopinath, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant options and close by to the mall
Stayed 2 nights in Nov 2023
Response from The Westin Chennai Velachery on 30 Dec 2023
Dear Guest,Thank you for choosing The Westin Chennai Velachery. We're delighted to hear you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience. Best regards, The Westin Chennai Velachery

10/10 Excellent

Gopinath, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from The Westin Chennai Velachery on 30 Dec 2023
Dear Guest,Thank you for choosing The Westin Chennai Velachery. We're delighted to hear you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience. Best regards, The Westin Chennai Velachery

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Westin Chennai Velachery on 30 Dec 2023
Dear Guest,Thank you for choosing The Westin Chennai Velachery. We're delighted to hear you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience. Best regards, The Westin Chennai Velachery

10/10 Excellent

Hariharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Westin Chennai Velachery on 30 Dec 2023
Dear Guest, Thank you for choosing The Westin Chennai Velachery. We're delighted to hear you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience. Best regards,The Westin Chennai Velachery

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Lakshmanan Ramanathan on 19 Sept 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review us.We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Jaya

Stayed 8 nights in Jun 2023
Response from Lakshmanan Ramanathan on 13 Jul 2023
Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service all around! I really felt the staff went above and beyond to ensure a pleasant stay. Facilities were mainly excellent, though there were some minor issues with the entertainment / TV facilities not functioning well. Plenty of options for dining are available and though I did not use the spa facilities I was impressed by what I saw when I visited the area. Shreya, our guest executive was very pleasant and helpful and we were even treated to complimentary cocktails and snacks on the evening of our arrival. All in an all an excellent experience and I would have no trouble staying there again.
Stayed 1 night in Jun 2023
Response from Lakshmanan Ramanathan on 13 Jul 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Dr Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff . They went the extra mile to make us welcome
Stayed 1 night in May 2023
Response from Lakshmanan Ramanathan on 26 Jun 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review us.We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cool stay in a hot city
I have stayed in this hotel in the past. It is always very comfortable and the service is pleasant and efficient. Excellent A/C (very important in Chennai during May), and excellent breakfast buffet.
Stayed 11 nights in May 2023
Response from Lakshmanan Ramanathan on 24 May 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Diogo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very nice stay at this hotel. Everything was perfect. Staff was very friendly and always there to help or even to handle any special request. Dinner buffet had many options, many desserts. Just like morning breakfast.
Stayed 16 nights in Mar 2023
Response from Lakshmanan Ramanathan on 6 Apr 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating good service.
Stayed 1 night in Feb 2023
Response from Lakshmanan Ramanathan on 6 Mar 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Leela Srivatsava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk people. Especially Mallikarjuna
Stayed 2 nights in Jan 2023
Response from Lakshmanan Ramanathan on 18 Feb 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful and relaxing stay only 4 miles from the beach.
Stayed 6 nights in Jan 2023
Response from Lakshmanan Ramanathan on 18 Feb 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Lakshmanan Ramanathan on 18 Feb 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Lakshmanan Ramanathan on 18 Feb 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Lakshmanan Ramanathan on 18 Feb 2023
Dear Guest,Greetings from The Westin Chennai Velachery!Thank you for taking out your valuable time to review usWe are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. Do spread the word around and continue to visit us for even more spectacular experiences. We request you to follow our social media channels for more information on ongoing and upcoming offers. Look forward to having you with us again soon,Stay Well,Lakshmanan RamanathanGeneral Manager

10/10 Excellent

Harshal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay at Westin Velachery
This property is in the center of the city with Shopping mall next to it. Spacious room, good Wi-Fi. In room dining has limited menu but they have a very wide breakfast spread which is amazing and delicious as well. Met Chef Prakash Patil and team, he provided some out of the menu dishes which were simply awesome. Thanks Mr. Patil and team includes Pushpa and Manjiri from service team for quick support in resturant. They have customer centric approach as CRM Neethu asked several time about the stay. Thanks to Entire team.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ramaswamy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere is good.
Stayed 1 night in Nov 2022

10/10 Excellent

Ludovic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Nov 2022

8/10 Good

Dr G

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic staff
A very nice hotel, incredibly clean and modern. My room was fantastic, the bed was very comfortable and the bathroom was huge. There is a great selection of restaurants within the hotel. The facilities are great, the gym is good for a hotel and the pool is stunning. We had a bit of a mix up with our airport pick up but the staff were very apologetic and more than made up for it with incredible service and free access to the Westin Lounge. I was very impressed by the staff, the cleaners leave lovely notes and make animal sculptures out of the towels. I was particulary impressed with Rumina who was excellent throughout our stay. I will definitely be staying here during my future trips to Chennai.
Stayed 2 nights in Sep 2022

10/10 Excellent

SUBRAMANIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Westin Chennai twice during Aug 2022. The Customer Service here is excellent. Something that other Marriott hotels can learn from. Attentive, helpful without being overbearing. Received an email even before I checked in asking if they could do anything to welcome me at the airport or do anything else to make check in easy. Checking in was quick, easy with a separate area for Elite members. Jenny did a great job with check in and with check out. Food is very good at the hotel and since i stayed several days, I can vouch for the prompt attentiveness of the people at the main restaurant. Many names ... Bala, Amit, Pushpa, Rajesh, Kamlesh, Hrishikesh stood out as excellent. Variety of food is nice and the Sunday brunch is very good. The rooms are clean, quite and at excellent international standards. The concierge is very helpful as are the staff. Pool was closed for renovation, however the hotel had prominently mentioned it several times, and made alternate arrangements which I did not use. A beautiful Bon Voyage pastry put icing on the cake of two very nice stays. Rating this Westin highly. Recommended.
Stayed 5 nights in Aug 2022

8/10 Good

F TASLEEM

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the wifi on the 9th floor was terrible and the wifi in the gym area automatically disconnects. so what the point of paying for amenities.
Stayed 18 nights in Jun 2022

8/10 Good

Dharani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in Jun 2022

2/10 Terrible

Harshal

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Pathetic experience at Westin Velachery
To start with my review I would like to mention that this is the worst 5 star property I have seen. We ordered food from in room dining (20 mins) and also from Zomato (49 mins), due to rain Zomato could not deliver the food in time and they delivered in 60 mins but in room dining food we received after approx 1 hr 10 mins. Whatever we ordered from kitchen was not worth ordering from 5 start kitchen. Next day after shower there was water leakage from shower area due to which bathroom floor was slippery and I might have accidentally fallen but I could save myself. When raised complaint on this they said they will send engineering person who came after 4-5 hrs. And in the end nothing happened. They said they will either change my room or will keep extra mats. Internet connection was so poor that couldn’t establish the connection. So second day afternoon they kept the separate dongle in the room. When food complaint was raised to head chef Biju, I am thankful to him that he served a very nice delicious food to us and we are happy to appreciate him for this. Thanks Mr. Biju. I stayed at room no 9001 which was executive room and paid approx 12K for this and it was on top floor. During night on terrace hotel installed chillers which started making pathetic sound and vibration due to which I could not sleep for 3 nights. Overall this priority is not even worth of giving 2 stars. Hotels don’t have enough cars for airport drop, travel desk is worst.
Stayed 3 nights in Jun 2022
Response from Lakshmanan Ramanathan on 27 Jun 2022
Dear Harshal, Thank you for the review. We do take a very serious note on your feedback about your experiences at our property. We deeply regret the inconvenience caused and we look forward to having you with us again to ensure you a better experience. Stay Well, Lakshmanan Ramanathan General Manager

8/10 Good

Magesh, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros * Breakfast spread was amazing * Decent gym and pool * Friendly staff and service was amazing * Concierge was very helpful - stored our bags when we traveled for few days and arranged RTPCR test at the hotel for departure formalities Things to improve * No privacy curtain/blinds between bath and bedroom (has sliding glass doors that one can see through). They did install one upon request. Westin in Gurgaon has power blinds * Room service was so-so but the restaurant food was good
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Excellent customer service. They maintain the same quality of service every time. Mr. Deepak from the restaurant was very helpful. Great food!!!
Stayed 2 nights in May 2022

10/10 Excellent

samrin

Stayed 2 nights in May 2022

10/10 Excellent

DESMOND

Stayed 1 night in May 2022

8/10 Good

sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms with beautiful view of the city. Has lovely restaurants within the hotel and friendly staff
Stayed 1 night in May 2022

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple clean and all services very accessable
Stayed 8 nights in Apr 2022

8/10 Good

Srividya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and pleasant
It was just a pleasant and comfortable experience so i did extend our stay
Stayed 2 nights in Apr 2022

6/10 Okay

Anish

Business traveller, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smells so bad like mildew could not stay in the first room given to me and second room was just a little better. The lobby bathrooms smelled horrible and not clean.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Bharat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay.
Stayed 2 nights in Mar 2022

10/10 Excellent

Rajendran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent- family friendly
we stayed at Westin from March 18 to March20 with family and had a pleasant , enjoyable experience. This is our first time here. Each of our request was duly addressed. All the staffs - Front office, Room service, Restaurants, Swimming pool - were courteous and friendly,. Had excellent lunch and dinner meals at MKC restaurant. Super tasty food. Probably the best I have had in a while. Big Thanks to Chef Yuga and other staff at MKC who took care of us and served such a wonderful food. We certainly would stay again at Westin.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
During my stay there was a power outage that took long to get resolved. Mr. Abhishek helped with the issue and offered to provide stay in a different branch of their hotel. Unfortunately we had to face the issue but glad Abhishek and team helped us with alternative.
Stayed 1 night in Mar 2022

8/10 Good

Praveentheran

Stayed 1 night in Mar 2022

10/10 Excellent

sriram

Stayed 1 night in Mar 2022

10/10 Excellent

Ramakrishnan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice location close to key places in Velachery
Stayed 2 nights in Jan 2022

10/10 Excellent

Sridhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t Recommend
Stayed from 30thNov- 2nd Dec. It had a grand entrance which we expect in a 5 star property. The corridor leading to the rooms smelled really bad due to the carpets. The first room provided had very bad smell. Mr. Jagdish helped us to get another room. The process though took a while. The other room had a bad smell coming from the AC vent and it even had moulds. A photo was taken by their staff and getting another room was again taking too long. It was close to 11:30pm so I opted to stay in the same room for a night. Next day, they changed the room by themselves. The room was good but then starts the problems. The water in the bathtub was full of dirt. It was brown in color. We were shocked and complained which was handled by the service team but then you don’t expect this is a 5 star property. Then the water in the shower cubicle had water logging. Overall I was very disappointed. Mr. Fernandes offered us free dinner but since we were there to attend a marriage, it made no sense so requested lounge access at Bangalore which he wanted to get back after checking but till now did not get any call. So it’s pretty disappointing “Won’t go back”
Stayed 3 nights in Nov 2021
Response from Duty Manager on 3 Dec 2021
Dear Mr Grimley, Greetings from Westin Chennai Velachery !! Thank you for your revert. At the onset kindly accept my sincere apologies for the inconvenience caused to you and we truly appreciate you loyalty with Marriott. I totally understand the frustration you would be going through from the unfortunate incident and please do let me know for any further assistance from our end to reinstate the dissolved faith in our service standards. For any further assistance, please feel free to get in touch with us. Stay well! Duty Manager !!

8/10 Good

Jayadheep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Duty manager on 2 Dec 2021
Dear Sir, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Chennai Velachery. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Chennai Velachery and we hope you choose to create more memories here whenever your travels bring you back to Chennai. Warm Regards Duty Manager The Westin Chennai Velachery