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Reviews of Novotel Chennai OMR Hotel

4 out of 5
Novotel Chennai OMR Hotel
Opp. Elcot Sez, IT Expressway, Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu

Reviews

8.2

Very good

Rating 10 - Excellent. 33 out of 74 reviews" "
Rating 8 - Good. 26 out of 74 reviews" "
Rating 6 - Okay. 6 out of 74 reviews" "
Rating 4 - Poor. 4 out of 74 reviews" "
Rating 2 - Terrible. 5 out of 74 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jishnu

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel in itself is nice, with modern amenities and thoughtful design. That's all about it. The service is beyond horrible. It's obvious that the hotel has hired cheap labor who hate their jobs and don't want to work there. We had a busy day of travel and arrived at the hotel at 10 pm for checkin, all of us tired and hungry. It took 5 people and 30 mins at the front desk to hand out the room keys. The rooms were not clean - the toilet seat was dirty, and the water bottles had cobwebs on them. We had to call housekeeping to get those fixed and it took another 30 minutes. It took 90 minutes for room service to serve leftover cold food of the day. On top of that, hotel didn't know the concept of room charge, and after agreeing to put the meal on room charge, bugged us 4 times asking for payment while we were having our food - absolutely insulting. On top of that, they had the audacity to argue and justify their logic. Advice to the hotel management - invest in your staff quality and train them. Don't cheap out there.
Stayed 1 night in Jan 2024
Response from Vineesh Kurup on 8 Feb 2024
Dear Jishnu,We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us.It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for.Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards.

10/10 Excellent

yogarajah

Stayed 4 nights in Jan 2024
Response from Vineesh Kurup on 27 Mar 2024
Dear Yogarajah,Your fantastic review just made our day; thank you so much! It is such a delight to know that you enjoyed your stay at Novotel; and more importantly, the hospitality and services extended by our team. We will share your kind appreciation with the team.We are truly elated that your stay at your home (Novotel) in Chennai was truly memorable.We look forward to hosting you soon.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing about this hotel was the staff. Always willing to help and accomodate. Hotel isnt in the best place however have sound proof, clean rooms and a super comfy bed made my stay excellent. I am a light sleeper and our crew the bar a club on several nights as soon as you got into the lift you could hear absolutely nothing. Would stay again whenever in Chennai.
Stayed 7 nights in Oct 2023
Response from Vineesh Kurup on 14 Nov 2023
Dear Michelle,Your fantastic review just made our day; thank you so much! It is such a delight to know that you enjoyed your stay at Novotel; and more importantly, the hospitality and services extended by our team. We will share your kind appreciation with the team.We are truly elated that your stay at your home (Novotel) in Chennai was truly memorable.We look forward to hosting you soon.

10/10 Excellent

Jai

Very happy with the stay!
Stayed 1 night in Sep 2023
Response from Vineesh Kurup on 1 Oct 2023
Dear Mr Jai,We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. We indeed endeavor to create memorable experiences to take home with you and I’m glad that we could be of service to you.We look forward to welcome you again with us at Novotel; and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vineesh Kurup on 1 Oct 2023
Dear Mr Vinod,We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. We indeed endeavor to create memorable experiences to take home with you and I’m glad that we could be of service to you.We look forward to welcome you again with us at Novotel; and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had really good times here. All staffs were good
Stayed 7 nights in Sep 2023
Response from Vineesh Kurup on 1 Oct 2023
Dear Merlin,We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. We indeed endeavor to create memorable experiences to take home with you and I’m glad that we could be of service to you.We look forward to welcome you again with us at Novotel; and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Haribabu

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice and room was good. Stayed only few hours as need to catch the flight. I wish I will book next time again when I go Chennai.
Stayed 1 night in Sep 2023
Response from Vineesh Kurup on 14 Sept 2023
Dear Mr Haribabu,Thank you for such a wonderful rating following your recent visit at the hotel. It is always a pleasure to receive positive feedback. I am delighted to hear that you had a memorable experience at Novotel Chennai OMR.The team and I look forward to welcoming you back again in the near future.

8/10 Good

Tsukasa

Stayed 21 nights in Jul 2023
Response from Vineesh Kurup on 24 Aug 2023
Dear Tsukasa,Thank you for such a wonderful rating following your recent visit at the hotel. It is always a pleasure to receive positive feedback. I am delighted to hear that you had a memorable experience at Novotel Chennai OMR.The team and I look forward to welcoming you back again in the near future.Best Regards,General Manager

8/10 Good

Cabir

Travelled with family
Liked: Cleanliness
Room service not refilling soap, coffee items Bathroom locks are broken and no privacy for family Room service food is not honoring the comments we requested Trying to Over charge at hotel restaurant
Stayed 2 nights in Jul 2023
Response from Vineesh Kurup on 9 Aug 2023
Dear Cabir,Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General Manager

10/10 Excellent

Malcolm Sivakumaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
It was a great experience. Staff are very friendly and accommodating.
Stayed 2 nights in Jun 2023
Response from Vineesh Kurup on 9 Aug 2023
Dear Mr Sivakumaran,Thank you for such a wonderful rating following your recent visit at the hotel. It is always a pleasure to receive positive feedback. I am delighted to hear that the team has taken care of you extremely well and you had a memorable experience at Novotel Chennai OMR.The team and I look forward to welcoming you back again in the near future.Best Regards,General Manager

10/10 Excellent

Kalyan S

Stayed 5 nights in Jun 2023
Response from Vineesh Kurup on 9 Aug 2023
Dear Mr Kalyan,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

10/10 Excellent

Prasanth

Liked: Cleanliness, staff & service, property conditions & facilities
wONDERFUL STAY
Stayed 1 night in Jun 2023
Response from Novotel Chennai OMR on 30 Jun 2023
Dear Mr. Prasanth,Thank you so much for taking the time to review the hotel following your recent stay and I am thrilled that you had an amazing experience with us. We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for short term
Stayed 2 nights in May 2023
Response from Novotel Chennai OMR on 30 Jun 2023
Dear Mr. Eric,Thank you so much for taking the time to review the hotel following your recent stay and I am thrilled that you had an amazing experience with us.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

10/10 Excellent

Dayanidhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Novotel Chennai OMR on 30 Jun 2023
Dear Dayanidhi,Thank you so much for taking the time to review the hotel following your recent stay and I am thrilled that you had an amazing experience with us.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

10/10 Excellent

sudha reddy

Stayed 2 nights in Mar 2023
Response from Novotel Chennai OMR on 28 Apr 2023
Dear Sudha Reddy,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

8/10 Good

sandeep

Stayed 3 nights in Mar 2023
Response from Novotel Chennai OMR on 14 Apr 2023
Dear Sandeep,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2023
Response from Novotel Chennai OMR on 21 Mar 2023
Dear Mr. GaneshThank you so much for taking the time to review the hotel following your recent stay and I am thrilled that you had an amazing experience with us.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

2/10 Terrible

Bangchun, Graham

Stayed 1 night in Mar 2023

10/10 Excellent

Poonam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Lovely staff.
Stayed 12 nights in Feb 2023
Response from Novotel Chennai OMR on 21 Mar 2023
Dear Poonam,Thank you so much for taking the time to review the hotel following your recent stay and I am thrilled that you had an amazing experience with us.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

10/10 Excellent

Sushanta Mohan

Stayed 1 night in Feb 2023
Response from General Manager on 28 Feb 2023
Dear Sushanta Mohan,Thank you for rating us positively! We value your warm recognition of our hospitality and team member, who we are proud of, for living the Accor values.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

6/10 Okay

Karthikeyan

Stayed 2 nights in Jan 2023
Response from Vineesh Kurup on 14 Nov 2023
Dear Karthikeyan Subramaniam,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcome you again with us at Novotel; and we hope your next visit will be a pleasant one.

4/10 Poor

ARULMURUGAN

Travelled with family
Disliked: Staff & service
During the time of check-in(around 7.30pm),we did requested for extra bed. But we did received the extra bed at around 11 pm. i have to contact receptionist around 3-4 time to remind about extra bed!!!! Also whenever we entered the room, noticed some bad smell
Stayed 1 night in Dec 2022
Response from General Manager on 28 Feb 2023
Dear ArulmuruganWe would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards. Warm Regards,General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome food. Excellent Service. Overall stay was very comfortable
Stayed 2 nights in Dec 2022
Response from General Manager on 22 Dec 2022
Dear Guest,Thank you for rating us positively! We value your warm recognition of our hospitality and team member, who we are proud of, for living the Accor values.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

2/10 Terrible

Varun

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
In my 16 years of business travel, one of the worst experiences. Incompetent staff, broken toilet, lack of housekeeping; cant find anything worthwhile about the property.
Stayed 3 nights in Dec 2022
Response from General Manager on 22 Dec 2022
Dear Varun,We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel Chennai OMR. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards. Warm Regards,General Manager

10/10 Excellent

Ghassan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Oct 2022
Response from General Manager on 22 Dec 2022
Dear Ghassan,Thank you for rating us positively! We value your warm recognition of our hospitality and team member, who we are proud of, for living the Accor values.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

6/10 Okay

Key Travel

Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa, Northfield

Liked: Staff & service, amenities, property conditions & facilities
The hotel offered great service and folks at front desk, in particular from check in to check out were most kind courteous and accommodating!!!!! Nice location for a marriage in Chennai and Uber was always available!!!
Stayed 2 nights in Aug 2022
Response from General Manager on 27 Aug 2022
Dear Lisa,It has been our pleasure to welcome you at Novotel Chennai OMR and we thank you for sharing feedback about your recent visit.We are really happy to know that you enjoyed your dine-in experience with us; and more importantly the hospitality and services extended by our team. It pleases us to know we have satisfied a valuable guest like you. We look forward to hosting you soon. Best Regards,General Manager

10/10 Excellent

Hari Haran

Stayed 2 nights in Jun 2022
Response from General Manager on 22 Dec 2022
Dear Hari HaranThank you for rating us positively! We value your warm recognition of our hospitality and team member, who we are proud of, for living the Accor values.We look forward to welcoming you back at Novotel Chennai OMR to another wonderful and magnificent experience.Best Regards,General Manager

2/10 Terrible

Ganesan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very unfriendly and do not know how to interact with customers. They need several hours of training before put to actual job
Stayed 1 night in Apr 2022
Response from General Manager on 22 Dec 2022
Dear Ganesan,We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel Chennai OMR. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards. Warm Regards,General Manager

6/10 Okay

Balakumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. But, checkin experience was bad.
Stayed 1 night in Apr 2022
Response from General Manager on 29 Apr 2022
Dear Balakumar, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to know you did not enjoy your stay to the fullest with us at ibis. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. However, we apologize for the inconveniences caused during your stay. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards, Warm Regards, General Manager

6/10 Okay

Seetha Lakshmi

Business traveller
Disliked: Cleanliness, room comfort
The rooms and corridors had a musty smell and that bothered me a lot.
Stayed 2 nights in Apr 2022
Response from General Manager on 29 Apr 2022
Dear Seetha, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to know you did not enjoy your stay to the fullest with us at ibis. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. However, we apologize for the inconveniences caused during your stay. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards, Warm Regards, General Manager

2/10 Terrible

Rajiv kumar

Disliked: Cleanliness, staff & service
Dirty Hotel
Stayed 1 night in Feb 2022
Response from Rayan on 7 Mar 2022
Dear Mr. Rajiv Kumar, Thank you for rating us !!! We understand that we were unable to meet up to your expectations during your visit at Novotel Chennai OMR. Request you to share the details of the dissatisfaction with us on h6714-du@accor.com. We assure to improvise on our services and product to enhance the overall stay experience. I look forward to welcoming you again at Novotel Chennai OMR to experience bespoke services and unmatched hospitality. Best Regards, Rayan Aranha General Manager

4/10 Poor

Sammy (Gmail)

Stayed 3 nights in Dec 2021
Response from Rayan Aranha on 7 Jan 2022
Dear Sammy, Thank you for taking the time to tell us about your experience at Novotel ibis Chennai OMR. I heartily felt wretched to know about your recent stay at our hotel was not so satisfying. We were trying to reach you on your handheld to understand more details in regards to your stay, but our attempts were somehow unsuccessful. Request you to share the details for us to make note and take necessary action in resolving the same. Please accept my sincere apologies for the inconvenience caused to you. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Rayan Aranha General Manager

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Vivek Sudanthirapandian on 27 Dec 2021
Dear Raj, Thank you for the wonderful review. In our constant strive for excellence, reviews like these keep us motivated. On behalf of the entire team, I look forward to welcoming you back in the near future Warm Regards, Vivek Sudanthirapandian General Manager

8/10 Good

AVINASH

Travelled with family
Liked: Property conditions & facilities, room comfort
The only reason I stayed there was that my normal hotel the Taj was booked and this hotel was right opposite so served my purpose as far as location was concerned… the check in staff are ok , but the rest of the staff are more blow hot blow cold … the cleaning staff especially were really non verbal … considering was staying in a suite used to a little more interaction normally … but well maybe it was their off day … a slice of bacon took half an hour … so I am guessing you can understand what I am saying … sometimes there is a valet at other times the guys not there … all very erratic in my opinion … considering it’s part of the accor group thought it would be a little better … wouldn’t really recommend the place
Stayed 2 nights in Sep 2021
Response from Rohan Sable on 12 Oct 2021
Dear Avinash, Thank you for choosing to stay at Novotel Chennai OMR and providing your honest feedback. I sincerely apologize that we did not provide a memorable stay. Thank you for taking time out and sharing your feedback in length. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to the respective departments and will be addressed. I will make sure that necessary actions are taken to ensure a flawless experience for all our guests, through training & learning. I hope you will consider giving us another opportunity to be of service and we look forward to welcoming you back to Novotel ibis Chennai OMR. Best Regards, Rohan Sable General Manager

8/10 Good

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Rohan Sable on 28 Sept 2021
Dear Ramesh, Thank you for rating us positively!!! I look forward to welcoming you again at Novotel ibis Chennai OMR to experience bespoke services and unmatched hospitality. Best Regards, Rohan sable General Manager

6/10 Okay

Raja

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2021

8/10 Good

SANJAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Rohan Sable on 28 Sept 2021
Dear Sanjay, I am very grateful for your ratings about the services and facilities of our hotel. We look forward to welcoming you again in the future. Best Regards, Rohan Sable General Manager

8/10 Good

Shankar, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good amenities in the room, gym etc. Service in the dining area could be better; the staff appear to be busy but take their own time in getting to the guests (at least my experience).
Stayed 3 nights in Aug 2021
Response from Rohan Sable on 28 Sept 2021
Dear Shankar, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We continuously strive to deliver the high standards of our services and we apologize if we were unable to meet your expectations. Your feedback in terms of services has been duly noted and shared with the team for improvement. Thank you for helping us improve our service to all future guests. We hope this experience will not alter your confidence in Novotel Chennai OMR, and that you will give us the opportunity of welcoming you again soon. Best Regards, Rohan Sable General Manager

4/10 Poor

Rishav

Stayed 2 nights in Aug 2021
Response from Rohan Sable on 28 Sept 2021
Dear Rishav, Thank you for sharing your stay experience through this review. I deeply apologize for the inconvenience caused to you during your stay and assure to improvise on our services and product to enhance the overall stay experience. I humbly hope you will consider giving us another opportunity to be of service, and are committed to providing you with the experience which we are proud of. Warm Regards, Rohan Sable General Manager

10/10 Excellent

Shravya

Stayed 2 nights in Jul 2021
Response from Rohan Sable on 15 Jul 2021
Dear Shravya, Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times. Best Regards, Rohan Sable General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good for business travel
Overall good experience
Stayed 1 night in Feb 2021
Response from Rohan Sable on 10 Apr 2021
Dear Guest, Thank you for your very kind feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. It was a pleasure to have you stay with us and we look forward to welcoming you back. Best Regards, Rohan Sable General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Rohan Sable on 29 Jan 2021
Dear Guest, We are delighted to see you liked our services. Keep this love coming and we will always strive to make sure your next experience with us is nothing less than amazing. We look forward to welcoming you back. Best Regards, Rohan Sable General Manager

10/10 Excellent

Puneet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
good place to stay
Stayed 3 nights in Dec 2020
Response from Rohan Sable on 29 Jan 2021
Dear Guest, Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your ratings is extremely valuable. We hope to have the pleasure of welcoming you back many more times. Best Regards, Rohan Sable General Manager

10/10 Excellent

Hriday

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Novotel Chennai OMR
It was a great stay, the staff was very friendly and helpful
Stayed 2 nights in Dec 2020
Response from Rohan Sable on 29 Dec 2020
Dear Guest, Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. It was a pleasure to have you stay with us and we look forward to welcoming you back. Best Regards, Rohan Sable General Manager

6/10 Okay

Sandeep

Disliked: Cleanliness
Ist okay
It's just okay hotel
Stayed 2 nights in Oct 2020
Response from Rohan Sable on 4 Nov 2020
Dear Sandeep, Greetings from Novotel Chennai OMR!!! We appreciate your kind gesture of taking out time to review our services on this platform. It is with sincere regret that we note your dissatisfaction with our service. I would like to reiterate our commitment to high service standards, and I personally would make sure that you will experience it during your next stay with us. Kindly give us another opportunity to serve and we look forward to the pleasure of welcoming you soon. Best Regards, Rohan sable General Manager

10/10 Excellent

Fakhruddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rohan Sable on 13 Jan 2020
Dear Fakhruddin, We are delighted to see you liked our services. Keep this love coming and we will always strive to make sure your next experience with us is nothing less than amazing. We look forward to welcoming you back. Best Regards, Rohan Sable General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was good from room to breakfast!
Stayed 1 night in Jan 2020
Response from Rohan Sable on 8 Jan 2020
Dear Guest, Thank you very much for your recent visit at Novotel Chennai OMR where timeless elegance resides. The team here is very motivated to hear about your feedback for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you here soon with an enhanced experience in the overall service. Warm Regards, Rohan Sable General Manager

8/10 Good

Sarabhjeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HI
Stayed 2 nights in Nov 2019
Response from Rohan Sable on 12 Nov 2019
Dear Sarabhjeet, We are delighted to see you liked our services. Keep this love coming and we will always strive to make sure your next experience with us is nothing less than amazing. We look forward to welcoming you back. Best Regards, Rohan Sable General Manager

8/10 Good

Mdave, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel arranged taxi, was not available as expected
Stayed 1 night in Nov 2019
Response from Rohan Sable on 12 Nov 2019
Dear Mdave, Warm Greetings from Novotel Chennai OMR!!! Thank you very much for staying with us and for taking the time to share your experience. It is our priority to give you the best possible experience and we are sorry to hear about the issues with the transportation services however we have duly noted your feedback and assure you that on your next visit you could experience a remarkable difference. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Rohan Sable General Manager