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Reviews of The St. Regis Chengdu

5 out of 5
The St. Regis Chengdu
88 Taisheng Road South, Qingyang District, Chengdu, Sichuan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 95 out of 133 reviews" "
Rating 8 - Good. 23 out of 133 reviews" "
Rating 6 - Okay. 10 out of 133 reviews" "
Rating 4 - Poor. 2 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khar mang

Liked: Staff & service, property conditions & facilities
Staffs are very manner & helpful
Stayed 4 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

8/10 Good

HENGCHAO, Jamaica

Stayed 3 nights in Feb 2024
Response from Hotel management on 21 Mar 2024
Dear Luminary, Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

Choon Hwee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have 4 nights of stay. will rate excellence for their service. the staff take care of your request and give their best effort. make you feel at home. thank you .
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

Yuet Man, Hong Kong

Stayed 2 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience with fantastic service!
Our experience at St Regis Chengdu was fabulous! Butler service was a great experience. We had hot beverages served to our room every night upon request. Special commendation to the concierge, Alan. He helped us book tickets to the museum and coordinated our luggage transfer from Chengdu to Shanghai. He went beyond to facilitate the inspection of our luggage contents and even recorded the whole process at our request and shared with us via WeChat! This gave us peace of mind to continue with our travel itinerary. We strongly recommend him for a Service Excellence Award! We would say that St Regis has really lived up to its name and even exceeded our expectations!
Stayed 4 nights in Nov 2023
Response from Hotel Management on 18 Dec 2023
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

TINGTING, TORONTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

Joseph, Pudong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception and service. Lobby staff are all amiable and eager to offer helpful advice. Hotel is clean and worthy of the rating. Will stay here next time.
Response from Hotel Management on 13 Oct 2023
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

Steven

Stayed 3 nights in Aug 2023
Response from The St. Regis Chengdu on 20 Sept 2023
Dear Luminary,Thank you for your kind comments. We're pleased to hear you enjoyed your stay and let us know that our hosts helped you have a great stay with us. All of us at The St. Regis Chengdu are passionate about hospitality and we hope to see you again soon. Live Exquisite.

10/10 Excellent

LUCAS, westmead

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very Good experience
Stayed 2 nights in Apr 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from WZ on 10 Apr 2023
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that we are up to your standard and our team members had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future!

10/10 Excellent

natalya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a very pleasant stay. All wishes were taken into account, I especially want to thank the manager and the head chef, who, during breakfast, took into account all my wishes related to allergies
Stayed 1 night in Dec 2021
Response from Sales & Marketing Team on 10 Jan 2022
Dear valued guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that Social restaurant manager and chef made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Lindsay, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little concerned when I arrived because they couldn't find my reservation, but that was quickly rectified. For such an international brand, I was a bit surprised by the lack of English abilities of the staff. However, I truly enjoyed my stay at the St. Regis. The room was spacious and well lit, the bed the was absolutely wonderful, and the amenities were equally excellent. I chose this hotel because of the pool (outside although I could only use it for 2 days because of the weather) and it did not disappoint. I would have liked the pool bar to have been open in order to get refreshments while lounging in the sun all day. Thankfully, there is a Starbucks in the mall attached to the hotel so a quickly scooted over there for a coffee and some dessert. I highly recommend this hotel for its location and its amenities.
Stayed 5 nights in Jul 2020
Response from WZ on 10 Aug 2020
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation and service are up to your standard and our team members had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hotel Management Team

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020
Response from WZ on 10 Aug 2020
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. We are pleased to know that you enjoyed your stay; your positive comments will be a great motivation to our team. It is very kind of you to recommend our hotel! Meanwhile, it is an honor to learn that we will be at your service again and we look forward to welcoming you back in the near future! Kind regards, Hotel Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am very impressed with the good service provided by the stuff, special mention is Leo, who give us a lot of help in getting around Chengdu. Leo go beyond his duty to help us around the beautiful city, and even extend his help beyond our stay duration. Well done St. Regis Chengdu. You have a great team!
Stayed 1 night in Dec 2019
Response from WZ on 8 Jan 2020
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation and service/ food quality are up to your standard and our team members had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hotel Management Team

6/10 Okay

Dustin gee ho

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excellent service as always
The service at St. Regis is impeccable as always. That's why I only stay in St.Regis. However, I was really disappointed in the condition of our room. It was like staying in worn down Super 8 Inn in the states. Absolutely unacceptable. I told the butler and his response was our hotel has been open a quite long time thats why the condition is this terrible. Wow! never heard this before. I am switching to Four Season for my next stay in Shanghai.
Stayed 2 nights in Dec 2019
Response from WZ on 6 Jan 2020
Dear Valued Guest, Thank you for staying with The St. Regis Chengdu and sharing your feedback. We apologize for your unpleasant experience regarding to our service and facility. Our team is focused on our guests care and takes great pride in improving wherever possible. We have taken notes on your constructive comments and shared with the relevant departments accordingly. We would continue to improving ourselves to meet your expectation.We look forward to be at your service again!

10/10 Excellent

Jie, Dublin, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying at this hotel. The room is clean, modern and spacious, the property is immaculate, and the service is exceptional. The only drawback is that the lobby is kind of small (maybe it is just the style of St Regis).
Stayed 2 nights in Dec 2019
Response from WZ on 6 Jan 2020
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation and service are up to your standard and our team members had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hotel Management Team

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Room was exceptionally clean and spacious, love the soft product (great slippers!) Was surprised that bookings via Expedia does not get loyalty reward points for the stay. Given the price paid this is rather disappointing.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Gary

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior, great hotel staff, and good location. It is near the mall and it had some nice restaurants nearby. All hotel staff members were friendly and helpful.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and good service. The location is a bit far from city.
Stayed 1 night in Jul 2019

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a little bit dated. Especially the couch and coushions. They really need to be cleaned or replaced. Other than this, the room was big and the breakfast was really good.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Thiefaine, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property.
The hotel is beautiful and clean. The rooms are cery large and very clean. The checkin was extremely long. China taked longer, but it took us about20 minutes to get checked in. The room servixe menu was pretty good and service was relatively quick. Overall a great hotel, but the staff was young and needed a little more training in processes to expedite check in and check out.
Stayed 2 nights in May 2019

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay, wished we could extend it!
We had a superb stay in this property! Cannot fault the service and the level of attention. We were there for an anniversary celebration and the hotel made it extra special. Little gifts for my 7 year old also earned brownie points! If I had to pick one area of improvement, it would be the sound from the air conditioner. Special mention to a staff from the Social Kitchen - Ms. Abby Zhao. A bright, attentive and fast worker, with a ready smile! Buffet dinner at the Social was very yummy, many special dishes.
Stayed 3 nights in Apr 2019

6/10 Okay

Chuwing

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel facilities: Standard hardware of typical five star hotels. Nothing bad but nothing really impressive. Hotel location: yes the location is good but still it takes 10 min walk to reach ifs, taikoo mall area for food.... and given it’s really hard to grab a taxi for such a short ride, it’s not a desirable hotel to stay if you are travelling to Chengdu in summer season. Hotel service: Terrible! The hotel staff are all very nice. However all lack of proper and professional training. I guess the hotel management s not handled by the st Regis group, it’s really terrible and messy. I’ve got hotel staff calling me and knocking my door after midnight for something I did not requested. I’ve informed in advance the number of us but they still missed out some of the room supplies. They give you apple when you request for Apple while in shangari la they got everything ready without even a request. Everyday we need to queue to get into the restaurant for breakfast. Sometimes they might ask you to sign a “bill” to “confirm you have been to the restaurant” even you have already provided the room number when settled to the seat.(what is the point of this?) The noodle place auntie never really treat your request seriously. She might not cook the right portion and right noodle if you don’t stand there and watch. She put the noodles that fell on the table back to customers bowl and boiling soup. Feels like waiting food at a street market in small alley....
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic room, can't find any issues there but the hotel lobby is a little tired which doesn't create the best first impression.
Stayed 1 night in Apr 2019

6/10 Okay

Seh Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! Not!
Everything worked but overall didn’t have a warm feeling much less a wow. Staff were nice but many new staff still needs training. The bed is getting lumpy.
Stayed 2 nights in Mar 2019

10/10 Excellent

ZHOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Room spacious. Lobby staff quite polite.Gave my daughter a Panda toy.Make her so elated. Restaurant "Social " service still have room for improvement.
Stayed 5 nights in Mar 2019

2/10 Terrible

Luis Andres

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible, dont stay here. Ritz is better.
Absolutely terrible service. I would advise for anyone to stay at the Ritz Carlton instead. Rooms were hot and i was told by a manager that it was because chinese people are cold during this time. And im not chinese, so they dont cater to foreigners? checking in was stressfull because they kept taking people on the side as i was checking in. Room service took 45 minutes for a cheese pizza and it was almost impossible to get a glass of cold water from the downstairs little bar in the lobby.
Stayed 3 nights in Mar 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and big rooms, well located, buffet diner a bit light, lacking choice
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

10/10 Excellent

Wong

Great Location and Great Room
Great Location and Great Room
Stayed 1 night in Sep 2018

10/10 Excellent

David

Highly recommended.
Friendly staff, lovely well appointed and comfortable room. Great location.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back again
its a nice hotel~~
Stayed 6 nights in Aug 2018

10/10 Excellent

dip, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the centre of town.
The stay was great from the place and all the staff were great.
Stayed 2 nights in Aug 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Sophia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible service, ruined our whole trip
Totally incompetent hotel staff and management, not worthy of the St. Regis brand. In sweltering 80-90 degree Chengdu our air conditioner unit was totally broken, each day we would tell the front staff that our room wouldn't cool below 80 degrees, and each day they would tell us it "appeared to be okay." Each night we would wake up in the heat and each morning we would be groggy and have to nap during the day and experience less of our trip. Undoubtedly the lowlight of our trip, I am extremely disappointed in our stay at the St. Regis Chengdu. Hedge your bets and stay at the Ritz, we had better service going there one night for dinner and drinks than we did during our entire stay at the St. Regis.
Stayed 3 nights in May 2018
Response from St. Regis Chengdu on 28 May 2018
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your valuable feedback with us. We apologize for your unpleasant experience. Our team is focused on our guests care and takes great pride in improving wherever possible. We have taken notes on your constructive comments and shared with the relevant departments accordingly. We would continue to improving ourselves to meet your expectation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic service, private dining, and arrival/departure services. Very fair price given the quality of service.
Response from St. Regis Chengdu on 6 May 2018
Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation and food quality are up to your standard. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future!

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from St. Regis Chengdu on 6 May 2018
感谢您的信任，期待再次光临！

10/10 Excellent

Sarah Li Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from St. Regis Chengdu on 19 Mar 2018
Thank you for staying with St. Regis Chengdu and sharing your feedback.

10/10 Excellent

Tim, Sydney, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地处市中心，不管出游还是享受美食皆十分方便。服务贴心，设施非常人性化，感觉很舒服。住过很多酒店，这一家是感觉最好的一家之一，值得追捧。如果全国各大城市都有的话就更好了。
Stayed 4 nights in Dec 2017
Response from Hotel Excom on 5 Jan 2018
尊敬的客人您好，成都瑞吉酒店向您表示最诚挚的问候！我谨代表成都瑞吉酒店感谢您给予我们的良好评价。很高兴得知您对入住体验感到满意，我相信您在酒店的美好体验和给予我们的鼓励，将是我们全体同事不断提升自身服务质量的最强有力的激励。能邀请您再次光临是我们的荣幸，谨借此机会祝愿您和您的家人身体健康、万事如意！

10/10 Excellent

salam, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and good view, nice staff
Nice Staff Sunny, she is very helpful and do her best to find two rooms in the same floor and closer together. Room is good and nice. Good experience to enjoy free drinks and foods at 5:30-7:30pm. everyday. Foods and drinks is good.
Stayed 2 nights in Nov 2017
Response from St. Regis Chengdu on 17 Nov 2017
Dear valued guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. I is our pleasure to learn that our team member had left you a really good impression. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
尊敬的客人您好，请接受成都瑞吉酒店最真诚的问候！感谢您给予我们5分的评价，希望您在每次入住后收到我们的邮件时，能与我们分享您的入住体验，祝您及家人生活愉快，身体健康！

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars.
Excellent. Large, beautiful room. Great lunch buffet. Best indoor pool I have ever seen.
Stayed 2 nights in Jun 2017
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation and food quality are up to your standard. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hotel Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Friendly staff , had a very warm welcome , concierge very helpful and try their best to accommodate me. I stayed in the st regis suite , it was a nice experience, butler service was ok , nothing special, felt a bit pressured to tip, the spa was very big and nice and priced so cheap considering the many services I requested. Location is nice , in the middle of the longest shopping district that stretches for miles.
Stayed 2 nights in May 2017
Dear Valued Guest, Thank you for staying with St. Regis Chengdu and sharing your feedback. It is our pleasure to learn that our accommodation and spa are up to your standard and our team members had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hotel Management Team