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The Ritz-Carlton, Chengdu

Photo gallery for The Ritz-Carlton, Chengdu

Featured image
Indoor pool
1 bedroom, premium bedding, down duvets, pillow-top beds
1 bedroom, premium bedding, down duvets, pillow-top beds
1 bedroom, premium bedding, down duvets, pillow-top beds

Overview of The Ritz-Carlton, Chengdu

The Ritz-Carlton, Chengdu

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
269 Shuncheng Ave, Qingyang District, Chengdu, Sichuan, 610017

Explore the area

  • Popular LocationSichuan Museum of Science and Technology10 min walk
  • Popular LocationTianfu Square11 min walk
  • Popular LocationChengdu IFS16 min walk
  • AirportChengdu (CTU-Shuangliu Intl.)15 min drive

Choose dates to view prices

About this area

Chengdu

Located in Chengdu, The Ritz-Carlton, Chengdu is connected to a shopping centre. Tianfu Square and Wenshu Monastery are notable landmarks, and travellers looking to shop may want to visit Taikoo Li and Wide and Narrow Street.

What's nearby

  • Sichuan Museum of Science and Technology - 10 min walk
  • Tianfu Square - 11 min walk
  • Chengdu City Sports Center - 12 min walk
  • Chengdu IFS - 16 min walk
  • Taikoo Li - 5 min drive

Getting around

  • Chengdu Railway Station - 6 min drive
  • Tianfu Square Station - 12 min walk
  • Chengdu (CTU-Shuangliu Intl.) - 15 min drive

Restaurants

  • Where to eat
  • Li Xuan – Fine-dining restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • FLAIR – Al fresco dining bar offering Asian cuisine. Serves light fare daily.
  • SPICES – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • The Lobby Lounge – Serves light fare daily, happy hour available.

About this property

The Ritz-Carlton, Chengdu

Luxury hotel connected to a shopping centre in Chengdu with 3 restaurants
Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 350 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include 24-hour room service, minibars and LED TVs.
The Ritz-Carlton, Chengdu offers 350 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: CNY 253 for adults and CNY 127 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Conference centre (18464 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Children's dressing gowns
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 253 for adults and CNY 127 for children (approximately)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts Visa, Mastercard, American Express, JCB International and Union Pay; cash is not accepted

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Chengdu Ritz-carlton
Ritz-carlton Chengdu
Ritz-carlton Hotel Chengdu
Ritz-Carlton Chengdu Hotel
The Ritz carlton Chengdu
The Ritz Carlton, Chengdu
The Ritz-Carlton, Chengdu Hotel
The Ritz-Carlton, Chengdu Chengdu
The Ritz-Carlton, Chengdu Hotel Chengdu

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 115 out of 138 reviews
5 - Excellent 83%
Rating 4 - Good. 16 out of 138 reviews
4 - Good 12%
Rating 3 - Okay. 6 out of 138 reviews
3 - Okay 4%
Rating 2 - Poor. 1 out of 138 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 138 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
1.The staff, service, and atmosphere were excellent. :-) 2. The bed, pillows, and bedding were excellent. :-) 3. The carpet in the room was quite warn and stained with deep impressions from the chairs and furniture. :-( 4. The shower drain overflowed flooding the whole bathroom. When they came to fix it they replaced the floor mats but did not mop the floor. Debris from the shower including water was still on the floor next to the toilet. :-) 5. The air conditioning did not work according to the controller. For several hours in the middle of the night it got very hot. I woke up drenched in sweat and freezing because the air conditioner came back on. :-( 6. A highlight of our stay was the surprise honeymoon atmosphere the staff created with flower petals, towel-swans, cheesecake, and fruit. :-)
Stayed 1 night in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't get my room until 4 p.m. on check-in day. Others were fine.
Stayed 1 night in Jul 2020

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location Awesome location Awesome location
Stayed 1 night in Apr 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz Chengdu is pass it’s heyday. Facilities remain good but needs upkeeping. Small issues like loose taps, outdated room decor. Saving grace is it’s staff who makes you feel welcome and at home. Give the Chinese restaurant a shot. Staff there are superb! Well done.
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. very friendly and professional staff. give us a "at home" feeling during our stay.
Stayed 6 nights in Dec 2019