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Reviews of Holiday Inn Express & Suites Cheney

2.5 out of 5
Holiday Inn Express & Suites Cheney
111 Betz Rd, Cheney, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 615 out of 866 reviews" "
Rating 8 - Good. 198 out of 866 reviews" "
Rating 6 - Okay. 29 out of 866 reviews" "
Rating 4 - Poor. 10 out of 866 reviews" "
Rating 2 - Terrible. 14 out of 866 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just what we needed for our short stay in Cheney.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Like the location for volleyball- a little expensive for teams to all stay together so would appreciate a team discount so they can all stay together

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best stay at this property. We visit several times per year and always enjoy the staff and facility. Great breakfast in the morning and comfortable to visit.
Stayed 1 night in Mar 2024

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe and nice breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There weren't any robes or extra pillows or blankets. Otherwise it is great!! They were really busy over the week end though, so I guess it makes sense.
Stayed 1 night in Feb 2024

8/10 Good

Tracy, Bonney lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating system was extremely loud, and blew a lot of cold air before any heat came out.
Stayed 2 nights in Jan 2024

10/10 Excellent

Garret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice staff was friendly and facility was clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bree

Travelled with family
Great place to stay. Just wish they would allow pets.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean with super friendly staff and great customer service!
Stayed 2 nights in Feb 2024

10/10 Excellent

Josh

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024

10/10 Excellent

Zachary

Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2024

8/10 Good

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this as a last minute stay as it was snowing. Easy check in and check out. Breakfast was amazing and hotel was quiet. 2 things. My son could not hook his ps5 to the wifi so he was bored. 2nd, the beds were not to my liking. Other than that, would stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here fairly regularly and it’s the best place in town!
Stayed 2 nights in Jan 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tabitha

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary staff and good amenities
The staff were friendly and efficient throughout our stay. Breakfast was great and so was the pool. The only minute issue was that the pillows were not very comfortable and you can hear the train in the distance at times. Truly though, our stay was great and we would stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean & quiet room, overall a great space to spend Christmas if you HAVE to stay in a hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, safe, well maintained
Stayed 1 night in Dec 2023

10/10 Excellent

geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tyricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything; from the extra fine bed linens, to the choices of pillow hardness, and the extra blanket we asked for. There were so many delicious options in the Continental breakfast. The room was very clean, including the shower and restroom. Great spaces for setting things on shelves. There was an overall sense that the entire hotel had recently been updated. No complaints at all.
Stayed 1 night in Nov 2023

10/10 Excellent

Janna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Not sketchy area at all. Breakfast options were just OK for the usual hotel fare. (biscuits/gravy, sausage, pancakes, yogurt, scrambled eggs, muffins). We opted to go out to breakfast most days. (Bene's, Farmhouse, etc. nearby). Pool and exercise room were very nice and we used both. On the first floor there was even a filtered water bottle filler that we used too. Very nice amenity. Room was spacious. Housekeeping did not make beds (which was a bit odd), but appeared to provide fresh towels and emptied garbage.
Stayed 3 nights in Nov 2023

10/10 Excellent

jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good.
Stayed 1 night in Nov 2023

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Leonard

Stayed 1 night in Nov 2023

10/10 Excellent

Redfern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to small town, clean, well stocked breakfast options, really decent for a college town.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Gal that checked us in was not very friendly.
Stayed 1 night in Nov 2023

8/10 Good

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay with the exception of lots of loud slamming doors in hallway both mornings.
Stayed 2 nights in Sep 2023
Response from Waiverli T. on 28 Sept 2023
Nancy, we’re really grateful and appreciate you taking the time to share your experience with us. Thank you for staying with us, and we look forward to seeing you again!

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Slept great
The mattress was GREAT and the initial check in young lady was too.
Stayed 1 night in Sep 2023
Response from Waiverli T. on 28 Sept 2023
Linda, we’re really grateful and appreciate you taking the time to share your experience with us. Thank you for staying with us, and we look forward to seeing you again!

10/10 Excellent

Ayana

Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Cheney
Great place to stay. Really clean and nice. This is the place to stay in Cheney.
Stayed 1 night in Sep 2023
Response from Waiverli T. on 28 Sept 2023
Charles, we’re really grateful and appreciate you taking the time to share your experience with us. Thank you for staying with us, and we look forward to seeing you again!

10/10 Excellent

Anne

Stayed 1 night in Sep 2023

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Waiverli T. on 28 Sept 2023
Tami, we’re really grateful and appreciate you taking the time to share your experience with us. Thank you for staying with us, and we look forward to seeing you again!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Waiverli T. on 28 Sept 2023
Dawn, we’re really grateful and appreciate you taking the time to share your experience with us. Thank you for staying with us, and we look forward to seeing you again!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, close to Eastern. Spacious rooms!
Stayed 1 night in Aug 2023

10/10 Excellent

Jamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Gail

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility with comfortable bed and wonderful breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Stay in Cheney
Great staff. Very clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Aug 2023