Garden

Reviews of Eagle Crater Lake Inn

2.5 out of 5
Eagle Crater Lake Inn
108915 U.S. 97, Chemult, OR

Reviews

7.4

Good

Rating 10 - Excellent. 154 out of 639 reviews" "
Rating 8 - Good. 232 out of 639 reviews" "
Rating 6 - Okay. 142 out of 639 reviews" "
Rating 4 - Poor. 74 out of 639 reviews" "
Rating 2 - Terrible. 37 out of 639 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in was very pleasant and quick with the check-in. I believe his name is Chris.
Stayed 1 night in Apr 2024
Response from Christopher Palomino (manager) on 22 May 2024
Thanks, Susan and Robert for posting your review. We were happy to have you here with us!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Christopher Palomino (manager) on 22 May 2024
Thank you, Nicholas, for your review.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reminded us of hotels growing up. Rooms were clean. Service was great. Has a fire truck and plane on the grounds. You can sit in the fire truck!! Fun old school stuff!
Stayed 1 night in Apr 2024
Response from Christopher Palomino (manager) on 22 May 2024
We were glad you guys enjoyed your stay with us! Thank you for your review.

8/10 Good

shinong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Christopher Palomino (manager) on 22 May 2024
Thank you for your post.

10/10 Excellent

ZIQIANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable, pretty friendly
Stayed 1 night in Apr 2024
Response from Christopher Palomino (manager) on 25 May 2024
Thank you so much for posting your review, Zhang. we are glad you enjoyed your stay with us.

6/10 Okay

Jackson

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small and comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Reetika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charge me for towels after my stay citing property damage. From the pictures they shared i could see only a minor foundation mark on 1 towel. I don’t understand why I should be charged for the whole set of towels 😒
Stayed 1 night in Nov 2023
Response from Christopher Palomino (manager) on 24 Nov 2023
Thank you for your honest review Reetika. Blessings.

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet. Reasonable price
Stayed 1 night in Nov 2023
Response from Christopher Palomino (manager) on 23 Nov 2023
Thanks Ed for your post.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
No frills, perfect place for us with what you need at right price.
Stayed 1 night in Nov 2023
Response from Christopher Palomino (manager) on 23 Nov 2023
Thank Brent, for taking the time to post your review.

8/10 Good

Dinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Christopher Palomino (manager) on 11 Nov 2023
Thank you for posting your review, Dinh. We hope to have you back again.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped here for two nights while we were exploring. Very nice family run Inn. Beds and pillows were very comfortable. Great customer service. We will be back when visiting the area.
Stayed 2 nights in Oct 2023
Response from Christopher Palomino (manager) on 30 Oct 2023
Thank you, Amanda, for posting your review. We are totally glad you enjoyed your stay.

10/10 Excellent

Lesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly place to stay
We spent the weekend at Eagle Crater Lake Inn. The owners were so polite & Nice. The place was clean, well maintained. We loved the fire place... This was a great place to take our family. The A frame can with all amenities- great kitchen, dining room and living room. We played many card games as a family. Quite area. Fun seeing bunnies & deer. Just a wonderful place to visit and stay. We will be back
Stayed 2 nights in Oct 2023
Response from Christopher Palomino (manager) on 30 Oct 2023
Lisa thank you for visiting our area and taking the time to post your review. We hope to see you and your family back in winter.

8/10 Good

dave

Liked: Cleanliness, staff & service, property conditions & facilities
this facility is great for getting you close to crater lake at a reasonable price. don't expect luxury but you can count on the things you need in a hotel stay.
Stayed 1 night in Oct 2023
Response from Christopher Palomino (manager) on 30 Oct 2023
Thank you very much Dave for your review.

4/10 Poor

sarah

Stayed 1 night in Oct 2023
Response from Christopher Palomino (manager) on 30 Oct 2023
Thank you, Sarah, for posting this..

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to Crater Lake. The manager Christopher is super friendly, congenial, helpful, and interesting. But the Internet connection, over 2 days was very bad--occasionally you could download a Web page if you waited two minutes. A restaurant down the street provided good Internet, so it is possible--the inn needs to upgrade that.
Stayed 2 nights in Sep 2023
Response from Christopher Palomino; Hotel Manager on 3 Oct 2023
Thank you Teresa for taking the time to post your review. We are so glad you enjoyed your stay with us. We will definitely look inti the WIFI situation asap. Thank you again for your comments.

2/10 Terrible

Manideep

Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 2 Oct 2023
Thank you for your complete honesty.

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Christopher Palomino; Hotel Manager on 1 Oct 2023
Thanks Mark for posting your review.

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, & close to crater lake!
Very friendly and accommodating manager, clean room and linens, comfortable bed, and close to crater lake! The manager Christopher was a delight- warm greeting despite our near midnight check-in, and chipper helpful in AM, despite our 0700 check-out. The power went out in entire town during night— knowing we planned to roll early to crater lake trails and wouldn’t be able to get hot caffeine/carbs on way, Christopher had bagged breakfast of yogurt, fruit, bagels, jellies and iced tea ready for our departure, completely made our day!! The room was a bit small and dated, but all we needed was a good night sleep, so it served us well!
Inn was less than 30 min from crater lake!
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 1 Oct 2023
Thank you very much for your post. We are glad you enjoyed your stay with us.

6/10 Okay

Susan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The gentleman who seems to manage the place is very nice. The coffee is good. The room is with good wifi is very small. The towels were nice but the bathroom sink was cracked and over just very small.
Stayed 2 nights in Sep 2023
Response from Christopher Palomino; Hotel Manager on 1 Oct 2023
Thank you Susan for taking the time to post your review. We will definitely look into the sink issue.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, and quaint motel located 30-45 minutes from Crater Lake NP. Highly recommended.
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 28 Sept 2023
Thanks Thomas for posting your review. We are glad you enjoyed your stay.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, affordable price.
What an incredible stay. Anyone heading to the area should consider this place. Last minute booking but very affordable for the area and they were evwn nice enough to upgrade us into one of the a frame cabins which were so nice!
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 27 Sept 2023
Thank you Nicholas for posting your review. We are glad you enjoyed your stay.

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from Christopher Palomino (hotel manager) on 14 Oct 2023
Thanks Eric for posting your review.

4/10 Poor

Rebecca

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 18 Sept 2023
Thank you for your post Rebecca.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service
Very helpful host. Rooms clean, towels wonderful, extra blanket and electric fireplace in room 2. Appreciated the bath mat in room. Room 2 does needs locks fixed on doors.
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 18 Sept 2023
Thanks for taking the time to post your review Patricia. We will definitely look inti the door lock situation.

4/10 Poor

nancy

Travelled with family
Disliked: Property conditions & facilities
The exterior was dilapidiated and in need of painting and repair. The room was tiny. The amount charged -$217 was exorbitant. There was no coffeemaker; the breakfast only had coffee and instant oatmeal I was totally disappointed
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 18 Sept 2023
Thanks for your review Nancy. Breakfast is not included or we do not provide it. Having coffee or tea is something that we are offering for now. We had had accidents in the rooms with coffeemakers and that is why there aren't any anymore. We would like to give you a special discount on your next visit. Thanks again.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax - gave me extra time to explore the Crater Lake area.
Stayed 2 nights in Sep 2023
Response from Christopher Palomino; Hotel Manager on 11 Sept 2023
Joanne thank you very much for your review. We are happy to know you had a great time!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Super friendly. He gave us a tour of one of the cabins for a future stay next year with more family. Breakfast was simple but greatly appreciated. I would recommend staying here especially since there are so many beautiful places to go sightseeing nearby. We went to Crater Lake, Diamond Lake and also Odell Lake all gorgeous places to visit even if it is just for a quick picture.
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 11 Sept 2023
Thanks Maria for taking the time to post your review. We are glad you enjoyed your stay and definitely hope to see you and your family again.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok rooms but the room rate is way too high for accomodations and exterior appearance. Staff was very good and continental breakfast was sparse but also ok. Very few rooms were available in the area when we booked a few days out. Suggest you book the park inn well ahead.
Stayed 2 nights in Sep 2023
Response from Christopher Palomino; Hotel Manager on 11 Sept 2023
Thank you Mr. E. for posting your review. We will definitely look into improve our complimentary breakfast. We are also working really hard on making the place look better for our guests.

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, room comfort
A friendly place to stay!!
The people here are very friendly and kind! I left my phone in the room and they tracked me down to return it!
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 10 Sept 2023
Thank you Patricia for posting your review. We are happy that you were able to go back home safe and sound.

6/10 Okay

Paula

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Motel in depressed area, refurbished, but very overpriced and not the quality expected. Management in a bind as the property is not accessible in a year-round location due to the high elevation and heavy winter snows. Close to Crater Lake and accomodating management are the positives.
Stayed 2 nights in Sep 2023
Response from Christopher Palomino; Hotel Manager on 9 Sept 2023
Thank you for taking the time to post your review Paula. We are happy to know that you felt accommodated by management. FYI we are open all year round and actually people stay with us due to the fact that we keep our parking lot free of snow. We hope to see you again.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited 10 minutes for manager to come to front desk after ringing bell many times. After booking through Expedia for a pet-friendly motel was told they don't allow pets and were left without a hotel at 8 pm.
Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 8 Sept 2023
Thank you for your post. God bless you.

10/10 Excellent

Jose

Stayed 1 night in Sep 2023
Response from Christopher Palomino; Hotel Manager on 8 Sept 2023
Thanks Jose for your review. We are glad you had a good time.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 4 Sept 2023
Thanks for the post.

2/10 Terrible

Hong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy
Stayed 2 nights in Aug 2023
Response from Christopher Palomino (manager) on 1 Sept 2023
We are very sorry we did not meet your expectations.

4/10 Poor

Bailey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down and room wasn’t very well kept, but we initially looked past that because the sheets and towels were clean. We then woke up to our chip bag rustling in the middle of the night and saw a mouse run across the wall when we turned the light on to investigate. Woke up to droppings on the bedside table and when we brought this to the front desk’s attention at our early check out, we were told it wasn’t a mouse but a baby squirrel and we must have let it in because the droppings weren’t there when we first arrived. We never even left the room once we checked in.
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 30 Aug 2023
Thanks for posting a review. We will definitely look into the situation. The best to you.

8/10 Good

jakyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been nicely maintained and the owner/receptionist was friendly and efficient. Breakfast was also nice although the selection was limited.
Stayed 2 nights in Aug 2023
Response from Christopher Palomino (manager) on 27 Aug 2023
Thank you very much for your post. We are glad you enjoyed your visit. We will continue to improve.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Christopher Palomino (manager) on 27 Aug 2023
Thanks a million!!

6/10 Okay

Corin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Propritor was very nice but the place is shabby. Bathroom door didn't close Refrigerator door stuck on floor. NO counter top around bathroom sink. It worked for one nite as a rest stop but no more.
Stayed 1 night in Aug 2023
Response from Christopher Palomino (manager) on 22 Aug 2023
Thank you Corin for taking the time to post your review. I will look into the things you have mentioned and make improvements.

4/10 Poor

Thad

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shower was hot and the loud AC drowned out the road noise, thankfully. WI-FI/wireless nonexistent. Breakfast cheap. Bed lumpy. No housekeeping. Facility badly dated. Lots of rules signs threatening extra charges.
Stayed 2 nights in Aug 2023
Response from Christopher Palomino (manager) on 21 Aug 2023
Thank you, Mr. Walker, for taking the time to post your review. We will look into the hot shower matter. We do have stay -over service, however, if things are unpacked inside the room, maids are not allowed to go into it. As far as Wi-Fi, the signal in the whole town is very low and the internet provider is not able to improve it. We will try to fix these things in a near future. Thanks again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Christopher Palomino; Hotel Manager on 19 Aug 2023
Thank you Catherine for taking the time to post your review. We are glad you enjoyed your stay.

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice homey motel not far from Crater Lake park. Complimentary breakfast is pretty basic, yet they have a great selection of teas. Chris is very hospitable and helpful.
Stayed 2 nights in Aug 2023
Response from Christopher Palomino; Hotel Manager on 17 Aug 2023
Thank you very much Irina for taking the time to post your review, We enjoyed having you here.

4/10 Poor

William

Travelled with family
Disliked: Amenities, property conditions & facilities
This is a VERY mediocre motel. The ONLY reason to stay here is proximity to Crater Lake.
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 15 Aug 2023
Thank you William for taking the time to post a review. We're sorry to hear that you didn't enjoy your stay. We would have loved to hear your comments while you were here in order to make your stay more pleasant.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and attentive to our needs.
Stayed 2 nights in Aug 2023
Response from Christopher Palomino; Hotel Manager on 15 Aug 2023
Thank you Rebecca for posting your review. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to see you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient.
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 17 Aug 2023
Thank you Debra for posting your review. We are happy you enjoyed your stay with us.

10/10 Excellent

Marivel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff. Room looks and smell clean.
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 15 Aug 2023
Thanks Marivel for your comments. We are super thrilled to have had you as a guest. We hope to welcome you back again.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Very nice people but they do need to do some maintenance on the property. The sheets and towels were clean, but the room itself was dirty and in need of repairs.
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 4 Sept 2023
Michael thank you for posting your review, We are sorry we did not meet your expectations. We will definitely looki into your comments.

10/10 Excellent

kirstie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to crater lake
Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 8 Aug 2023
Thank you for taking the time to post a review, Kirstie. We are glad that you found it convenient for us to be so close to Crater lake.

8/10 Good

Robert

Stayed 1 night in Aug 2023
Response from Christopher Palomino; Hotel Manager on 9 Aug 2023
Thanks Robert for taking the time to post your review. We are glad you enjoyed your stay.

8/10 Good

EMMA

Travelled with group
Liked: Cleanliness, staff & service
The bathroom smelled of urine
Response from Christopher Palomino; Hotel Manager on 7 Aug 2023
Thank you Emma for taking the time to post a review. We wished you had told us something about this. We could've taken care of this easily by changing you to another room or taking care of the smell. We hope we can provide you with a better service next time.