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Ulasan tentang Fairfield Inn & Suites by Marriott Chattanooga

2.5 out of 5
Fairfield Inn & Suites by Marriott Chattanooga
2345 Shallowford Village Drive, Chattanooga, TN

Ulasan

9.0

Hebat

Penilaian 10 - Cemerlang. 663 daripada 1002 ulasan" "
Penilaian 8 - Baik. 229 daripada 1002 ulasan" "
Penilaian 6 - Boleh diterima. 56 daripada 1002 ulasan" "
Penilaian 4 - Lemah. 34 daripada 1002 ulasan" "
Penilaian 2 - Teruk. 20 daripada 1002 ulasan" "

9.2/10

Kebersihan

9.4/10

Kakitangan & perkhidmatan

8.8/10

Kemudahan

9.2/10

Keadaan hartanah & kemudahan

9.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Salvacion

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staffs are cordial except the night receptionist that was working the night we checked in on 5-12-2024 was abrupt, not friendly, gave us a room 430 which was not cleaned enough with 4 pillows smells like it was not change .The next morning I went @ front desk and reported the problem and in 10 minutes ,the housekeeping supervisor named Ann came and the problem was resolved
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Elizabeth

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Ogo 2023
Respons daripada Musa Surve pada 11 Mei 2024
Greetings for the day, Thank you for the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

laby

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 11 Mei 2024
Greetings for the day, Thank you for the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Stephen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Musa Surve pada 3 Mei 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Baik

Jon

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great hotel. Bed is pretty hard. I liked that they actually do service the room when you ask. It would be so much nicer if they would realize they are a hotel and do it without being asked. The only strange thing is that the older guy breakfast attendant starts putting away the food about 10 minutes before breakfast ends. So we saw people on the days we were there who were not too happy about that. Someone who shows up 1 minute before the end time should still find everything there or else make the end time 8:50 instead of 9am.
Menginap 6 malam pada Apr 2024
Respons daripada Musa Surve pada 1 Mei 2024
Greetings for the day, Thank you for the feedback as we really appreciate it. We have already addressed the issue and coached our servers. We aim to provide the best of hospitality and your experience was below our standards. When you are in area again, please do give us a chance to provide you with the hospitality. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Holly, Boise

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very nice facility.. Neighboring hotel had a party going on in the parking lot that made it hard to sleep.
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 29 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Arceli

Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 23 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us in future. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

James

Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 11 Mei 2024
Greetings for the day, Thank you for the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

michael burnett

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice well managed property. Would det stay there again.
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 19 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Jordan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stay was great
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 19 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Andrea

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Cons: Furniture in room was old, fabric on bed skirt and other furniture had wholes, mattress was ok but springs made loud noises. Pros: staff is nice, breakfast is ok, and room was really clean (priority for me)
Respons daripada Musa Surve pada 18 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. We will share the feedback with the team to help us provide better customer service. Please do come and visit us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

alison

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great staff
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 16 Apr 2024
Greetings for the day, Thank you for the time and the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Christopher, Monash

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 15 Apr 2024
Greetings for the day, Thank you for the time and feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Cemerlang

Maria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 13 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

C

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property and staff was amazing. From check in to to check out, it was a smooth process. Everyone was so nice and friendly.
Menginap 3 malam pada Mac 2024
Respons daripada Musa Surve pada 6 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Elvio

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
very friendly staff, good free breakfast, great breakfast area
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Musa Surve pada 3 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Cemerlang

Margaret

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very friendly efficient welcoming check in. Nice linens. All clean. Great location near highway and restaurants
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Douglas, Forest Lake

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
New facility. Very clean. Small bathroom.
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 31 Mac 2024
Greetings for the day, Thank you so much for the time and the review, we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

6/10 Boleh diterima

Jessica

Mengembara bersama pasangan
Our room was by elevators and very loud. Bed was comfortable.
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 31 Mac 2024
Greetings for the day, Thank you so much for the time and the review, we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

6/10 Boleh diterima

Fredrick

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
The property was in a very busy, noisy area. Our room was nice, and the bed was comfortable- but it was hard to get to sleep with all of the noise. The front desk people, on both shifts- were not real friendly, helpful or hospitable. The breakfast host was great, as was the breakfast. I guess you need to choose what is important to you, and decide….
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review. We are really sorry that you had such an experience. We will certainly investigate for the duration of you stay and coach our team accordingly. Please do give us an another chance to provide you with the best of hospitality. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Bonnie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 29 Mac 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Therese

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great place to stay, staff was very friendly!
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 27 Mac 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Baik

kevin

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All good
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 27 Mac 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Baik

Antonio

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was a pleasantly stay
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 27 Mac 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Cemerlang

Cynthia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean and friendly employees
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Rick

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
great
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 21 Mac 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Dennis

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
‘
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 18 Mac 2024
Greetings for the day, Thank you for the time and the review we really appreciate it. Providing the best of hospitality is our true aim. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Rick

Sukakan: Kebersihan, keadaan hartanah & kemudahan
A nice stay over all. The free breakfast was not as good as most. Not a lot of selection, mostly breads and cereal.
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 17 Mac 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

James

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel is everything as listed and promised clean friendly staff up to date very comfortable beds,But not in the best of location.
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 17 Mac 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Dale W

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Great staff. Clean and comfortable room. Good breakfast.
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 17 Mac 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Manbir

Sukakan: Kebersihan
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 17 Mac 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

John, Waterford

Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 27 Mac 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Cemerlang

Christine

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Hotel is clean and staff were very friendly. There is a lot of garbage/litter in neighborhood around the hotel (not on hotel grounds)
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 4 Mac 2024
Greetings for the day, Thank you for taking the time to give us the review as we really appreciate you. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Louise

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
On a été bien servis. Le lit était confortable et la chambre était tranquille. Le déjeuner est très bien et on pouvait quitter à midi.
Menginap 1 malam pada Mac 2024
Respons daripada Musa Surve pada 4 Mac 2024
Salutations pour la journée,Merci d'avoir pris le temps de nous donner votre avis car nous vous apprécions vraiment.S'il vous plaît, revenez et restez avec nous à nouveau.Merci-Musa EnquêteResponsable du service client.

10/10 Cemerlang

Christine

Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 21 Mac 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Jennifer

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 4 Mac 2024
Greetings for the day, Thank you for taking the time to give us a review as we really appreciate you. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

4/10 Lemah

Daniella

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The receptionists were very nice! But the hotel smelled like cigarettes, the bathtub had hair and stains on it, so it wasn’t clean. The breakfast buffet layout is not nice, you have to go all around the place to get what you need.
Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 22 Feb 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us as we really appreciate it. We will inform the Housekeeping Manager to investigate on the subject for better upcoming accommodation. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Baik

Joyce

Mengembara bersama pasangan
Sukakan: Kemudahan
Nice clean room, but bathroom was VERY small.
Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 22 Feb 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us, we really appreciate it. Please do come stay us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Matt

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, safe and comfortable.
Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

10/10 Cemerlang

Keith

Mengembara bersama haiwan kesayangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easy in and out right off highway. Very clean.
Menginap 1 malam pada Jan 2024
Respons daripada Musa Surve pada 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

6/10 Boleh diterima

Raymond

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
There were homeless folks living around the hotel.
Menginap 1 malam pada Jan 2024
Respons daripada Musa Surve pada 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we as a team really appreciate it. We will forward the comment with the leadership team for further investigation to rectify the situation. Please do come stay with us again. Thanks-Musa Surve.

10/10 Cemerlang

Julia, Rosemount

Pengembara perniagaan, Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan
Very clean and updated room. Very comfortable bed with nice linens. Friendly welcome!
Menginap 1 malam pada Feb 2024
Respons daripada Musa Surve pada 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

10/10 Cemerlang

ilya

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Jan 2024
Respons daripada Musa SUrve pada 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

8/10 Baik

AMI

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was a nice place. It says it’s pet friendly. While it is allowed. There is a $75 NON Refundable pet fee. So on top of $100 plus for the night you have to pay $75 to allow your pet to stay with you. That’s crazy.
Menginap 1 malam pada Dis 2023
Respons daripada Musa Surve pada 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we are utterly sorry for the experience you had regarding the pet fee policy. We have the information disclosed on the hotel website regarding the policy as regardless we charge the lowest pet fee in the East Ridge East Hotels. We are truly sorry for the miscommunication might have occurred but we believe you will give us another chance to provide you with the best of the hospitality next time you are in town. Thanks-Musa Surve.

10/10 Cemerlang

Rick, Elizabethton

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel was very nice for the rate I paid. My room was clean, the bed linens were high grade and there were lots of towels in the bathroom. The shower was strong and hot. I loved that they had chocolate milk in small cartons at the breakfast.
Menginap 1 malam pada Jan 2024
Respons daripada Musa Surve pada 29 Jan 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

10/10 Cemerlang

Mark

Menginap 1 malam pada Jan 2024
Respons daripada Musa Surve pada 21 Mac 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Julia, Woodstock

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location as travelling along I75.
Menginap 1 malam pada Jan 2024
Respons daripada Musa Surve pada 29 Jan 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

8/10 Baik

Wendi, Laurel

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The people at the hotel were all very helpful and exceptionally friendly.
Menginap 5 malam pada Jan 2024
Respons daripada Musa Surve pada 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Cemerlang

Doug

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Musa Surve pada 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.