Sports facility

Reviews of Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 593 out of 1104 reviews" "
Rating 8 - Good. 209 out of 1104 reviews" "
Rating 6 - Okay. 132 out of 1104 reviews" "
Rating 4 - Poor. 85 out of 1104 reviews" "
Rating 2 - Terrible. 85 out of 1104 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in was very helpful and welcoming. He was friendly and helped with an additional request later in the evening.
Stayed 1 night in May 2024

2/10 Terrible

Timothy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were booked for two nights and only stayed one night- departing early. We did not want to stay another night intros hotel. The bed was so uncomfortable and squeaked every time you moved, room not clean, and overall the rooms are so outdated. When I spoke to the front desk in the morning about checking out early she was very rude and would not even provide me a copy of the invoice stating I was checking out early. She just said "you need to take that up with Expedia."
Stayed 2 nights in May 2024
Response from GM on 21 May 2024
Dear Timothy, We regret to hear that you chose to end your stay with us early. We understand your expectations for meticulous accommodations and hospitable service, and we apologize for falling short of your expectations. Your reservation was made and paid for through a third-party discount website. These types of reservations offer a larger discount but come with less flexibility. Any refunds for your stay would need to be obtained through your booking source. We appreciate your feedback and thank you for choosing us. We hope you will consider returning for another visit, as we believe we can provide a better experience than what you encountered. Sincerely, Derrick Pair, GM

10/10 Excellent

JAMES

Travelled with family
All ok. Felt at home.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear JAMES, We are delighted to hear that you enjoyed your stay with us and felt at home! Thank you for your review, and we look forward to welcoming you back soon. Best, Derrick Pair, GM

6/10 Okay

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Christy, We are grateful for your review of our hotel. Your decision to stay with us means a lot, and we are committed to ensuring that your next visit will be truly exceptional. Sincerely, Derrick Pair, GM

8/10 Good

Jason

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Just stopped in for the night, Quiet and clean!
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Dear Jason, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Derrick Pair, GM

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the race track, huge parking lot, very friendly staff
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Anastasia, It's great to hear from you. We're grateful that you chose us, and I'm delighted to hear that you enjoyed your stay. Thank you for taking the time to share your experience. Your feedback is valuable to us, and we can't wait to host you again. Best, Derrick Pair, GM

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's the revised version: "My recent hotel stay was the worst experience for me. Despite my preference for hotels over Airbnb, this stay tested my loyalty. The room wasn't cleaned even after requesting it. The front desk failed to answer the phone, despite being present in the lobby. Additionally, I discovered a roach in my room, and the staff's response was nonchalant at best. The staff were unfriendly, and the hotel itself is old, with rooms emitting a musty smell. As for the cleaning crew, I can't comment as I never saw them."
Stayed 3 nights in May 2024
Response from GM on 14 May 2024
Dear Ronald, Offering fresh rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Derrick Pair, GM

10/10 Excellent

Christine, Wilmington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were clean. The staff was great ! The breakfast was very good but should start at 7 am on the weekends especially in the spring and summer months … no complaints at all…ty!!
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Christine, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair, GM

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! We will definitely stay here again.
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Jennifer, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Derrick Pair, GM

8/10 Good

Richie

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed here because it was minutes away from Great Wolf Lodge. The breakfast is always good. Pillows were small and the mattress was firmer than what I like. Overall good stay.
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Richie, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the bed and pillows; I have taken note. On behalf of our entire team, I thank you for choosing us. Please visit us again soon. Best, Derrick Pair, GM

8/10 Good

FELICIA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
My room had a certain smell and I continue to deodorizer and sanitized it. Other than that it was a wonderful stay.
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear FELICIA, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that an odor was detected; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Derrick Pair, GM

10/10 Excellent

Michele, Fitchburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Anita makes the best Omelette! Restaurant menu limited. Close to everything. Rooms dated but clean and comfortable.
Response from GM on 2 May 2024
Dear Michele, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Derrick Pair, GM

10/10 Excellent

Michele, Fitchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ZMax track and shopping. Friendly staff.
Stayed 5 nights in Apr 2024
Response from GM on 2 May 2024
Dear Michele, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and friendly staff were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Derrick Pair, GM

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 2 nights in Apr 2024
Response from GM on 13 May 2024
Dear Amanda, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Derrick Pair, GM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Eric, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Derrick Pair, GM

8/10 Good

Harold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the common areas quiet level for the number of guest, smooth and efficient elevators, decent breakfast choices and quality of food. Room was large, clean and quiet with good amenities. Bed was very comfortable. Staff were cordial and efficient. Cons: No flavored creamers for coffee (Starbucks not free). Restaurant convenient but pricy. $5 for a coke? Unable to have itemized receipt printed at checkout. Expedia to send email receipt not received yet. Rotating entry door was unusable entire stay. Overall a nice stay.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Harold, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Derrick Pair, GM

10/10 Excellent

Keawannah

Travelled with family and small children
Liked: Amenities
Great stay overall!!!
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Keawannah, We are thrilled to hear you had a great stay overall! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

8/10 Good

Mesham

Stayed 2 nights in Dec 2023
Response from GM on 14 May 2024
Dear Mesham, Thank you for your time in sharing your kind review and please visit us again. Best, Derrick Pair, GM

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! No complaints
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Jasmine, What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact that you took the time to share these kind comments. Please come again soon. Best, Derrick Pair, GM

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Denise, We are thrilled to hear you had a great experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Amanda, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Derrick Pair, GM

10/10 Excellent

Shannon

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Shannon, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Derrick Pair, GM

2/10 Terrible

Quetta

Stayed 2 nights in Jan 2024
Response from GM on 11 May 2024
Dear Quetta, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Derrick Pair, GM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in girl was delightful. It was quick efficient and she was very informative
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Michelle, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Derrick Pair, GM

2/10 Terrible

Fnu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Fnu, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Derrick Pair, GM

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Catherine, I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

10/10 Excellent

Dwune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rebecca was very helpful
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Dwayne, We appreciate your kind review of our associate, Rebecca. I will share your sentiments with her and the staff. Looking forward to your next visit. Best, Derrick Pair, GM

8/10 Good

Willie

Travelled with family
The staff is great and it’s clean but the rooms are old and desperately need new furniture
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Willie, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Derrick Pair, GM

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was pleasant and the hotel was clean. Beds were super comfortable.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Ann, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Derrick Pair, GM

10/10 Excellent

Rebecca

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Staff is courteous, professional and very helpful. Rooms are clean and comfortable. They really go out of their way to assist you in anything you need. I never saw a staff member that didn't have a smile and a friendly gesture.
Stayed 3 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear Rebecca, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derrick Pair, GM

10/10 Excellent

Shameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Shameka, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

10/10 Excellent

Monisha

Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Monisha, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Derrick Pair, GM

6/10 Okay

joseph, summerdale

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear joseph, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Derrick Pair, GM

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Crystal, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

10/10 Excellent

Rojhat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very pretty hotel with a nice ambiance. Comfy beds and very quiet. Parking is very easy, right in front of the hotel.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Dear Rojhat, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Derrick Pair, GM

2/10 Terrible

Nathan, Southern pines

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed and breakfast was a train wreck, not enough places to sit.
Stayed 1 night in Apr 2024
Response from GM on 3 Apr 2024
Dear Nathan, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests. Additionally, I apologize you encountered difficulties locating a seat at breakfast. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derrick Pair, GM

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
One of the better places I have stayed.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Brian, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Derrick Pair, GM

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear David, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Derrick Pair, GM

10/10 Excellent

BOBBY

Liked: Cleanliness, staff & service, property conditions & facilities
My fiance had an easy time and everything was great!!
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear BOBBY, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Derrick Pair, GM

6/10 Okay

Patti

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Happy Hour offerings were slack. Breakfast buffet was disappointing as well. Sat at several different tables in the dining room and all of them were wobbly. Spilled my coffee because of it. Bed was very hard. Would have been just as comfortable sleeping on the floor. Pillows were ridiculously small and flat. Shower curtain rod was so loose that the curve hung downward and the shower curtain would slide to the middle and not stay closed. The safe in our room was locked when we got there so we couldn’t use it. Not impressed. Expected more from a top tier Hilton property.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Patti, Thank you for providing us with your feedback. We offer our sincere apologies for our amenities and accommodations not meeting your expectations. Your comments will help us improve our guest experience. We appreciate you sharing your experience and look forward to the opportunity to provide you with a better stay in the future. Sincerely, Derrick Pair, GM

10/10 Excellent

Carrie, Charleston

Stayed 1 night in Mar 2024
Response from GM on 1 May 2024
Dear Carrie, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Zack, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Derrick Pair, GM

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Amanda, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Derrick Pair, GM

10/10 Excellent

Rosa

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on 26 Mar 2024
Dear Rosa, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

8/10 Good

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Sherman, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Derrick Pair, GM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Jason, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Derrick Pair, GM

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent I would recommend this hotel to anyone it was awesome
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Anthony, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Derrick Pair GM

10/10 Excellent

Dwanda Harris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Amazing staff!
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Dwanda Harris, Thank you for taking the time to share your feedback. I’m pleased to hear our great location and amazing staff made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Derrick Pair GM

10/10 Excellent

Elise

Travelled with family, Business traveller
Liked: Amenities
We had such a wonderful stay. Our room was perfect. There were so many people staying there, but when in our room we couldn’t hear anything. Slept great!!! The omlets were delish as well!!
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Elise, We are thrilled to hear that we provided you with a wonderful stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair GM