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Reviews of Comfort Suites near Birkdale Village- Huntersville

2.5 out of 5
Comfort Suites near Birkdale Village- Huntersville
16905 Caldwell Creek Drive, Huntersville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 393 out of 682 reviews" "
Rating 8 - Good. 207 out of 682 reviews" "
Rating 6 - Okay. 40 out of 682 reviews" "
Rating 4 - Poor. 24 out of 682 reviews" "
Rating 2 - Terrible. 18 out of 682 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located. In the area there were many shops for your essentials, plenty of quick options for get food if needed, and there was easy access to the highway. There was also free parking on property which is a HUGE perk! The front desk attendants were very kind and helpful. No matter the time of day or night I had a pleasant experience with the staff at the hotel. I would absolutely recommend the hotel for anyone needing to stay in the area. I’ll be back again myself.
Stayed 1 night in Apr 2024

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upal, our check-in agent, was so kind and patient. Courtesy is important to me and have never had an issue at this hotel. comfortable beds, clean bathroom and good service.
Stayed 1 night in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph Andrew Furst,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, smiling staff which is more the exception than the rule these days. Spacious rooms. I will stay again even though I traditionally stay w Marriott As a lifetime Platinum Elite Bonvoy member as their local properties are substandard versus this property.
Stayed 1 night in May 2024

4/10 Poor

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best expetience
Stayed 1 night in May 2024
Response from Guest Services Team on 3 May 2024
Hi Alexander, We are happy to hear that you had the best experience at our hotel. Thank you for staying with us and may you choose to stay with us again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Julia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Staff was very nice. Breakfast was awesome. Only complaint is the parking at night. Too many people taking up multiple spots making it hard to find a parking space.
Stayed 4 nights in Apr 2024
Response from Guest Services on 3 May 2024
Hi Julia, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found our hotel accommodating. We appreciate your kind words and your highlighted thoughts about the guest services team, breakfast and parking. May you give us another chance to host you again at our hotel. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Debra L

Liked: Cleanliness, staff & service, property conditions & facilities
Room was huge! So nice after spending a week on a cruise ship.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 3 May 2024
Hi Debra, Thank you for taking out your valuable time to share your kind words with us. We are happy to hear that you loved our hotel and found our rooms accommodating. Your feedback is important to us and may you choose us again for your future stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good restaurants near by and the room was very clean m
Stayed 1 night in Apr 2024
Response from Guest Services Team on 3 May 2024
Hi David, Thank you for taking out your valuable time to share a few kind words about our hotel. We are happy to hear that you found our location accommodating to your needs. We thank you for highlighting the room condition in your feedback. Thank you for choosing to stay with us and we hope to welcome you back in the near future.

10/10 Excellent

Jada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I recently stayed at this hotel and was thoroughly impressed. The cleanliness was impeccable, and the staff provided excellent service throughout my stay. The overall atmosphere was welcoming and tidy, with friendly staff always ready to assist. I highly recommend this hotel for anyone looking for a comfortable and pleasant experience." The property has been updated and the rooms are spacious and very clean. The bathroom was clean spacious as well. The beds were very comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, convenient for shopping and food, and easy check in/out process. Seemed like a very safe area to stay in. Would highly recommend staying here for business or pleasure.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 3 May 2024
Hi Kim, Thank you for taking out your valuable time to share your feedback with us. We appreciate your kind words and thank you for highlighting the check in/out process, cleanliness and the accommodations at our location. Your feedback is important to us and may you visit us again in the near future as we hope to welcome you back.

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
/
Stayed 3 nights in Apr 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Amenities
Nice place. Great staff.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 3 May 2024
Hello Rodney, Thank you for sharing few kind words with us about our hotel and our guest services team. We thank you for staying with us and may you choose us again in the future.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024

10/10 Excellent

barbara

Travelled with family
Liked: Property conditions & facilities
Close to Birkdale Village.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service
I’ve started here plenty of times before they switched ownership. It’s a great hotel and the rooms are very spacious with the best pillows. They do offer free breakfast but the only dairy free item is a banana or orange. I brought my own bread and avocados to make avocado toast since there is a good toaster! P.S the plain egg patty and all of their bread has dairy products. I brought my bathing suit to go swimming but the pool was closed and green. They are redoing it, so call before you book to make sure it’s open. The bar downstairs has been closed as well. Waiting on a permit. The nail place across the street does a great job. Would I stay here again? Yes. Just trying to give out some info.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 25 Apr 2024
Hello Ashley, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. Rest assured, we will use your comments to improve, with the goal of providing exceptional service to our guests. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

DAVID

Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good placw
Stayed 7 nights in Apr 2024

10/10 Excellent

Glen, Johns Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, efficient, hotel.
Stayed 1 night in Apr 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Glen,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Suites provided the perfect refuge. The rooms are very clean, modern and well appointed. They are now my favorite place and I will stay there again!
Stayed 3 nights in Apr 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Pamela, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof staff and quick check in
Stayed 1 night in Apr 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Alexander, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Lee, Elk Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel before and both times it has been great! The staff are so friendly and helpful, rooms were freshly painted and carpeted, clean, extremely spacious and comfortable. Bed was very comfortable, linens and sheets were pristine and soft! Bathrooms were very clean with new fixtures. Excellent!!
Stayed 2 nights in Apr 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Lee,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and a steal of a bargain!!! Akas was so helpful at check in and beyond. Must stay for travelers. The morning breakfast will save you on unnecessary off site breakfast costs as well.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 3 Apr 2024
Hello Thomas,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and so helpful. Will stay there again
Stayed 1 night in Mar 2024
Response from Guest Services Team on 3 Apr 2024
Hello Thomas,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Comfort Suites is easily accessible from highway 81. Our room was spacious, clean and comfortable. Fast food options were close by as well as a Mexican restaurant, which we enjoyed. The hotel offered a good breakfast with eggs, sausage, biscuits, gravy, waffles etc…And the price for a night’s stay was reasonable. We would stay again!
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hello Jennifer,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accomodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient and safe.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a great experience. Your input helps us enhance the overall guest experience. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

Muriel

Stayed 1 night in Mar 2024

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a great experience. Your input helps us enhance the overall guest experience. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Guest Services Team on 25 Apr 2024
Hi John, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Deborah A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Great staff!
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hi Deborah,Thank you for taking the time to share your feedback with us. We appreciate your feedback about our cleanliness and our guest services team. Your input helps us enhance the overall guest experience. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Very close to busy street and shopping/restaurants
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hi Barbara,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found us, the shopping center, and the restaurants accommodating during your stay. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so clean & updated. Enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hi Cathy,Thank you for taking the time to share your feedback with us. Your feedback about our cleanliness and updated rooms is appreciated. We are happy to hear that you enjoyed your stay. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Lee, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and it looks like the furniture has been updated recently? Great amount of space and amenities. Loved the clean, comfortable bed. sheets and linen clean, and comfortable. Only thing was elevators and sliding front doors need updating. Other than that, everyone was so friendly and amenable. Would definitely come back!
Stayed 6 nights in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Lee, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future. The damage that you mentioned in our elevators are planned to be fixed in near future.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. The woman who runs the free breakfast is very attentive and makes sure things are clean and food is available. The only issue was the housecleaning staff never visited our room once in the six nights we were there. We took out our own garbage, made our own bed and picked up clean towels from the front desk. Im sure they clean the rooms very well once guests leave as our room was very clean when we arrived but they didn't do much while we were there.
Stayed 6 nights in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Jeremy, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We apologize that we fall short in communicating with you about the housekeeping during your stay. We provide housekeeping as per request when guests are staying more than one night. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, size of the room and customer friendly service.
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Wayne, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Alexander,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Noreen, Toronto

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello John, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

XIYAN, Germantown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Xiyan, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Ahmad, Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a not so pleasant stay with us. We will do our best to improve. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Kamari

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Kamari, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,quiet would definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hi John,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us. Your input helps us enhance the overall guest experience. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

Dhen

Liked: Cleanliness, staff & service, amenities
Stayed for the night at this property. It was clean and comfortable. The studio suite with 1 king bed was spacious. There was wear and tear seen in the room. For example, I noticed one of the cushions of the coach was ripped. The bed was comfortable. There were lots of restaurants around the area. One of the most noticeable con is the parking lot. The parking spots I must say are quite tight. Overall, I would stay here again. :)
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Dhen, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities
staff was excellent
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Ron,Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay with us and found the hotel and the area accommodating. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
The property was clean and comfortable. When I checked in, I had to wait for a little while for the front desk person to appear. When I came back down for water ten minutes later, they were gone again.
Stayed 1 night in Mar 2024
Response from Comfort Suites Birkdale Village Staff Members on 12 Apr 2024
Hello Timothy,Thank you for taking the time to share your feedback with us. We would improve on our staff presence at the desk. We thank you for choosing to stay with us and hope to welcome you back in the future.

8/10 Good

Roberta

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Allison James on 6 Mar 2024
Dear Roberta, We loved having you stay with us at Comfort Suites near Birkdale Village- Huntersville. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and having even greater experience. Sincerely, Operations Manager