Holiday Inn Hotel & Suites Charleston West by IHG

Property class: 3.5

Choose dates to view prices

Located close to Charleston Coliseum & Convention Center and Charleston Town Center, Holiday Inn Hotel & Suites Charleston West by IHG provides a free return airport shuttle, a terrace and an arcade/games room. The on-site American cuisine restaurant, Mosa's Bar and Grille, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
The current price is RM449
RM508 total
includes taxes & fees
1 Nov - 2 Nov

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 1 Bedroom

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(25 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

A hotel room with a flat-screen TV, a sofa, a chair, a small table with a vase, and a bed.

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk with a chair, a television, a microwave, and a door.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 1 King Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

A hotel room with a bed, a desk with a chair, a television, a microwave, and a door.

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

A hotel room with a dining area, a refrigerator, a coffee maker, and a lamp.

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a flat-screen TV, a desk with a lamp, a chair, and a bed with a patterned bedspread.

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located in South Charleston, Holiday Inn Hotel & Suites Charleston West by IHG is in the business district and near the airport. Travellers eager for a bit of culture can stop by Mountain Stage, while those wishing to experience the area's natural beauty can explore Shawnee Sports Complex and Kanawha State Forest. Enjoy an event or a match at Charleston Coliseum & Convention Center, and consider making time for West Virginia Culture Center—a top attraction that's not to be missed. Spend some time exploring the area's activities, including golfing. Visit our South Charleston travel guide
Map
400 Second Ave, South Charleston, WV, 25303

What's nearby

  • A cityscape with a prominent clock tower, a mix of modern and historic buildings, and a clear road.
    Charleston Town Center
    5 min drive - 6.3 km
  • Jefferson Park
    2 min drive - 2.4 km
  • Riverwalk Plaza Shopping Center
    2 min drive - 3.1 km
  • Charleston Coliseum & Convention Center
    4 min drive - 5.2 km
  • North Charleston Recreation Center
    4 min drive - 3.8 km

Getting around

  • Charleston Station
    7 min drive
  • Charleston, WV (CRW-Yeager)
    14 min drive

Restaurants

  • Chick-fil-A
    2 min drive
  • Starbucks
    2 min drive
  • Los Amigos
    5 min drive
  • Pizza Hut
    3 min drive
  • Taco Bell
    3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

  • Hotel near Charleston Coliseum & Convention Center
  • Located close to Charleston Town Center, Holiday Inn Hotel & Suites Charleston West by IHG provides a free return airport shuttle, a terrace and an arcade/games room. The on-site American cuisine restaurant, Mosa's Bar and Grille, serves breakfast. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool, along with sunloungers
    • Free self-parking
    • Buffet breakfast (surcharge), a free local area shuttle and express check-out
    • Express check-in, barbecues and a porter/bellboy
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 150 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with premium channels
    • Fridges, microwaves and coffee/tea makers

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Frequently asked questions

Does Holiday Inn Hotel & Suites Charleston West by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West by IHG?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West by IHG on 1 Nov 2026 start from RM449, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites Charleston West by IHG pet-friendly?

Yes, Holiday Inn Hotel & Suites Charleston West by IHG allows pets (limit 2 total) with a maximum weight of up to 45 kg per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Charleston West by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Holiday Inn Hotel & Suites Charleston West by IHG?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Holiday Inn Hotel & Suites Charleston West by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Hotel & Suites Charleston West by IHG located?

Situated near the airport, this hotel is within 6 mi (10 km) of Charleston Coliseum & Convention Center, Charleston Town Center and Mountain Stage. University of Charleston and Shawnee Sports Complex are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

8.6

Excellent

8.6

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 547 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the indoor pool for our kids and it was great! Loved the fountains and the hot tub too. The overall hotel is average but the pool is reason enough to go again if we are passing thru that area again. I’d recommend for families as a nice option of something to do.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling didn't bother my stay. Late check-in without a hitch.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was awesome, as usual. The hotel was clean and in a great location.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was very good and breakfast buffet was well maintained and had many good selections.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We usually stay at the Embassy Suites when we travel to Charleston. They have free breakfast and it is good. The rooms are bigger and the price is very similar so for the Holiday Inn to be competitive they are going to have to change some things drastically.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and we really liked the indoor pool area with some outdoor seating. the little restaurant on site wasn’t bad and there was a few other places to eat within walking distance.thanks
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, reasonably comfortable beds.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome! Excellent customer service!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great service and all
Stayed 1 night in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After coming here for a few visits like 6 or 7 years ago we were surprised and how down hill it has gone. The room was horribly out dated. The bathroom was disgusting. Like dried drips of something coming down the wall. Smelled musty. The pool is the only thing I can say is pretty good. We will not be staying here again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

The staff was very friendly and helpful. The property was well kept and our room was very clean and comfortable.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The beds are comfortable and the hotel is nice. They offer great amenities. The food is delicious.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great service and staff was very friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Staff was great. Bartenders were fun
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Holiday inn all around. We left a sentimental item behind, the staff contacted and mailed it to us.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has all the amenities needed. The staff is friendly and accommodating!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, restaurant and bar
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was great. Facilities were leaking - chairs faux leather upholstery was peeling, bathtub faucet was loose and pulling away from the wall. The kitchenette was nice to have but the underside of the couch cushions were covered in dog hair when we went to pull out the sofa bed. I chose the location because of the sunbathing self in the pool so my toddler’s could enjoy the pool - it didn’t disappoint. The rest left lots of room for improvement and though staff was nice and helpful, overall I didn’t feel comfortable during my stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and amazing hot tub. Staff and checkin was great.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
We have been staying at this hotel at least twice a year for 8 years. The staff are always welcoming, kind and helpful. My complaint is that new ownership (we were told this by staff) has taken over and the cost of the rooms went up significantly. The cost has outpaced the return and sadly — we will find another place to stay in the future. This is not a reflection on the staff — they are and have always been great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The food at the restaurant is delicious and the pool area is really nice. This will be where we stay whenever we stop through.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk and staff were very friendly and helpful.
Stayed 1 night in Jul 2025