4/10 Poor
Katrina
Travelled with family
11 Jun 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was great, we could walk to the daily market, meeting street and king street. We stayed for 2 nights (3 days).
The room was clean (however the bathroom did have an off putting smell, which was resolved after us putting the fan on for 20mins). The room was extremely dark though. Not sure if it was the only room with two double beds but it was a tiny window into the car park that offered minimal light so we needed to keep the lights on in the room even in the middle of the day.
The largest downside was the staff, the gentlemen greeting us (or I should say not-greeting us) when we arrived was cooler than luke warm, we were given a key pass andtold where breakfast would be served and that was it. No offer to show us to our room or a description of the area, or a welcome to the hotel. Even the valet looked the other way every time we passed, as though eye contract would be too much let alone a greeting.
On the final day my dad went in to return the room keys, right next to the gentlemen’s who sits there checking people in, we were shocked that there was no a word from him, no eye contact, no smile, no thank you for staying. We certainly felt like more of an inconvenience than a paying customer.
In total we say around 3 members of staff, not one made us feel welcome. But we the city was lovely. Overall we would not recommend this pretty hotel.
Katrina
Stayed 2 nights in Jun 2024