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Reviews of Chaozhou Mumian Hotel

3 out of 5
Chaozhou Mumian Hotel
No.2 Shang Dong Ping Road, Chaozhou, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
1. Nice Location, which close to the old town center; 2. Traditional Chinese Style for the lobby; 3. Room is average living room, not fansi like Lobby
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every staff here was very helpful and had hospitality. The building looks so classic. The manager took care of us. We are very impressive.
Stayed 1 night in Dec 2018
Response from Xiao huimin on 27 Dec 2018
Thank you! You are also lovely guest~

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel and near attractions! But the hostel is not easy to find
Stayed 1 night in Jul 2018
Response from Xiao on 14 Jul 2018
Thank you for your approval.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location but poor hygiene
地點非常好，在廣濟橋及牌坊街旁，而且公館旁可以停車。但衞生情況不太好，洗手間有異味，應該是喉管問題。有很多螞蟻，也有大蟑螂！清潔的負責人不細心，茶几不太清潔。
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
十分體貼，主動聯絡住客協助訂車接送服務，車子平宜及很方便。 職員有禮十分友善。 謝謝你們的體貼服務！！
Stayed 2 nights in Apr 2019

8/10 Good

Wai Yee Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
公館坐落點很方便，附近有步行街及舊城，整體來說都滿意，唯獨浴室有待改善，
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
木棉公館住宿體驗
这是我住过最差最不滿意的住宿。房间裝潢简陋，清潔馬虎，地板很多灰尘，浴室门外腳墊黑黑的，不知多久沒換过，房間內有蚊子也看到蟑螂，浴室空間狹小完全沒有乾湿分离，洗完澡后整个浴室湿嗒嗒，令人十分不舒服。最可怕是在住宿期間一个下午在沒有敲门情況下突然被酒店員工用鎖匙打开房门，結果被嚇了一跳，还好有扣上防盜链，房門無法完全打開，尚能保持一点隱私。另外此酒店wifi極差，經常無法連線，就算連上線訊號也十分差，経常斷線，每次外出返回酒店都無法自動連上wifi，需要重覆又重覆地去进行連缐。退房當天早上8点到了前台，竟然一个人都沒有，酒店大門緊鎖。最後找到名片打電話找前台人員，但他似乎無意出現協助辦理退房手續，只在电話中叫把鎖匙放前台自行離開，結果搞了好一陣子才能把酒店大門打開離去。這酒店唯一好處就是靠近牌坊街
Stayed 2 nights in Mar 2019
Response from 木棉公館 on 18 Apr 2019
非常抱歉我們的前台人員這樣的服務態度，已經更換夜班值守人員，并對日班清潔阿姨錯開客人房門的行為進行了批評。對您的入住體驗造成不好影響我們深感歉意！

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Unpleasant bathroom experience
The location is good and also there are free parking lots nearby. We stayed in the two bedroom suite on the fourth floor. The sky garden looks nice and there are also collection of books accompanied by typical chiuchow tea set which we can use. However, the bathroom was terrible - ruined every other efforts of the hostel. The hot water is not at all stable, with ice cold or boiled hot water coming intermittently out of control. The floor drain came with very strong and ugly smell which seemed to be never taken care of. We had to close the bathroom door all day and night to avoid the rooms being affected. The service was overall not pleasant to us. The front desk did not give any smile throughout. Plus, even if we came with four person, there were only three tea cups in the room. In addition, the team simply said no with no room to bargain when we requested to check out one hour after twelve - I believed this should be a slight late.
Stayed 1 night in Dec 2018
Response from 肖女士 on 21 Feb 2019
感谢您对我们酒店位置和装饰的肯定。 非常抱歉造成您的不悦，对于延迟退房的请求，由于这个房型只有一套，一般我们如果第二天入住的客人晚到，我们会同意前一天入住的客人免费延迟退房的请求，但抱歉的是刚好第二天的客人已经到达，如果延迟退房会使得第二天入住的客人无法如期入住，前台没有解释清楚，造成您的不悦，再次为我们的疏忽道歉！下水道问题我们在收到反馈后已经进行了排查，把堵塞造成异味问题解决好了。

8/10 Good

so

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再次入住
酒店位置較於街頭，需要一點時間尋找，由酒店步行去牌坊街、上水門城牆及廣濟門都十分方便，附近有一小超市，可以購買必須品。 酒店房間大、乾淨及舒適，有茶具可以品茗。唯一是不足是淋浴在廁所中間，加上洗手盆漏水，沐浴後弄濕坐廁及地面，比較不方便。 如有多點時間停留，可以在四樓天台花園茗茶聊天。 酒店雖然沒有樓梯，但有一小升降台，可以把行李運上住宿樓層，十分貼心。
Stayed 1 night in Nov 2018
Response from Miss Xiao on 5 Dec 2018
非常感謝您的喜歡。下次可以跟司機說在景點“上水門”下車，我們從上水門城樓走進來就很容易，只需要步行30米。對您提到的不足我們也將通過裝修出乾濕分離區域，加強浴室的體驗。期待您下次光臨。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住四樓有很棒的空中花園，可以看到江邊景觀很美。大人坐著聊天喝茶，小孩玩秋千。只是可能住最高層，花灑水壓有點低。
Stayed 5 nights in Oct 2018
Response from miss xiao on 30 Oct 2018
您好，衷心感谢您选择入住木棉公馆！您的好评是我们不断进步的动力！愿我们的贴心服务能为您的行程加分！客栈位于古城内，周边吃喝玩乐资源丰富，希望您有空再到潮州走走，体验潮州的慢生活！

8/10 Good

Sau Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
年靑人不防一試
木棉公館屬民宿，樓高四層，我們今次住頂樓，每次出入也要跑樓梯，有個露天花園可享用，可遠眺潮州西湖。WiFi不算快。地點不錯，很靠近潮州西湖、湘子橋及牌坊街。
Stayed 1 night in Jul 2018
Response from Miss Xiao on 8 Aug 2018
非常感谢您对我们的肯定！欢迎下次再来！

8/10 Good

rainbow, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
特色民宿
民宿翻新了老房子，有特色。離景點近，可以走路到。員工的服務也不錯。我們訂了兩晚房，但不知為什麼第一晚後沒有房間清潔服務，不過問了櫃枱能取得新的紙巾及樽裝水等物品。
Stayed 2 nights in Jun 2018
Response from Miss Xiao on 13 Jul 2018
感謝您的好評~為了環保，我們一般在客人有指定的情況下才會做續住打掃。不過這也是我們的工作失誤，沒有在您第一天入住后詢問您是否需要續住打掃。我們將改進，期待您下次入住！

10/10 Excellent

KAI HSIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Miss Xiao on 13 May 2018
Thank you！

10/10 Excellent

Alice, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
靠近江邊，環境優美
文青風格，舒適悠閒，天台乘凉區最寫意。四人房空間寬敞。六人房也很雅緻。最美中不足是淋浴設施在廁所馬桶上，沒有浴簾、屏風阻隔，不太方便。停車場使用府學舊地車位，尚算方便。沒有電梯，住客上落需走樓梯，不過設有行李電梯，亦算方便。
Stayed 2 nights in Mar 2018
Response from 肖小姐 on 15 Apr 2018
感谢您的肯定和建议，我们也会根据您的建议进行改进，希望能为其他住客提供更好的服务，也期待您能继续选择我们酒店！